PONNUSAMY.V

Mobile : 096***-*****, E-Mail: adnx6k@r.postjobfree.com

Seeking suitable assignments in an organization with challenging role and an opportunity to exhibit my rich experience in operations and client relationship management. SYNOPSIS

• A result oriented professional with 27+ years of experience in Express & Courier operations, Logistics and relationship management.

• Expertise in Logistics and Courier operations, client relations, employee relations and man management capabilities.

• Expertise in handling end to end Inbound and Outbound operations in various assignments.

• Proven track record of developing Operational procedures, service standards, planning & implementing effective control measures to reduce attrition and costs.

• Excellent written, communication, inter personal, liaison and problem solving skills with the ability to work in multi cultural environment.

WORK EXPERIENCE

April 1991 to Dec’2019 till date, with BLUE DART EXPRESS LTD as Sr.Executive-Operations. Well versed in Logistics Operation, International and Domestic courier Operations in both Inbound and Outbound.

India’s largest Express company with presence across the country and head quartered at Mumbai, India. The company is a leading logistics service provider servicing world class companies across the country. Blue Dart offer the full spectrum of logistic services that includes Domestic Priority, Apex, Express, DTA & ATA. Notable Accomplishments

• Handling approx. 6000 shipments per month (4000 inbound and 2000 outbound) with a weight tonnage of 350 tons per month.

• Instrumental in planning & executing all Operations related activities, which includes network planning, daily work planning and monthly work calendar

• Successfully implemented standard operating procedures for the operations staff to improve the level of service.

• Ensuring high quality service deliverables, resulting in client satisfaction across ROTN market.

• Ensuring effective processes and systems in place for smooth functioning.

• Instrumental in handling the down South branches with extensive geographical knowledge.

• Been a support to the BD team by generating Sales leads

• Very supportive in collections.

• Good knowledge in international paperwork requirements

• Having good experience in handling larger teams which include CL staffs

• Well versed in ISO 9001 standards and audits

ACADEMIC CREDENTIALS

B.com from Govt Arts College, Karur. affiliated to Bharathidasan University PERSONAL DETAILS

Date of Birth – 4th Jun 1968.

Father’s name: K Vasudevan

Marital Status: Married

Permanent Address: #3//145 Solaimalai Nagar

Uthangudi

Madurai-625107

Date: 16/07/2021 V Ponnusamy