Teresa DiLorenzo

Savage, MN *****

adnx4l@r.postjobfree.com

612-***-****

Authorized to work in the US for any employer

Work Experience

Client Service Coordinator

Banfield Pet Hospital - Savage, MN

June 2020 to March 2021

Answering phones

Scheduling clients accordingly.

Assisting guests with questions/ leaving messages for the Doctors. Follow up calls, checking in on patients after previous visit. Appointment reminders, reaching out to clients about their upcoming appointments. Checking voicemails/ clinic email and getting the information to the correct person. Faxing and sending out mail to correct place/person. Greeting clients and patients, building relationships by welcoming them to our clinic and asking questions about their pet.

Checking patients in and out, Doing intake on patients that will be there for the day. Keeping the front desk, lobby area clean and tidy. COVID cleaning for the front of the house.

Assisting techs/VA’s when needed in the back.

Fraser: Administrative Assistant

Office and Excel - Bloomington, MN

June 2019 to May 2020

Answer telephones and transfer to appropriate person/division and greet visitors. Create and modify documents using Microsoft Office and Excel. Perform general clerical duties such as scanning, copying, faxing, mailing and filing. Sort and distribute incoming faxes and daily mail. Scan documents accurately and efficiently, create and maintain files under the established naming convention.

Order inventory and maintain general office supplies. Provide assistance to others as needed with

handling the copier, fax, postage machine and printers. Keep and coordinate conference room calendars in Microsoft Outlook. Assist with maintenance of department files.

Assist with meeting preparation.

Assist with maintaining the Copy Room and other common areas of the office suite. Provide back up support for Case Aide tasks as well as provide back up support to other programs. Merchandiser/Dispathcer

Oreilly Auto Parts - Burnsville, MN

2016 to July 2019

Loaded and unloaded merchandise using ladder and pallet jack. Removed damaged, out-of-code, not-in-set and discontinued items from displays. Ensured products appeared at correct locations in correct quantities. Built new displays and planograms according to company instructions. Checking in daily shipments into inventory.

Processed daily returns

Prepare returns to be shipped back to warehouse.

Picked products for specific routes according to pick sheets. Answering hub phones calls, problem solving any complaints/questions. Plan out drivers routes.

Keep parts and store organized.

Barista

Caribou Coffee - Rosemount, MN

April 2016 to August 2016

Served individually made coffee drinks to customers daily. Cleaned counters, machines, utensils and seating areas daily. Pleasantly interacted with customers during hectic periods to promote fun, positive environment. Controlled line and crowd with quick, efficient service. Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.

Learned every menu preparation and numerous off-label drinks to meet all customer needs. Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.

Maintained supply levels on counter and customer areas to meet typical demands. Prioritized drink requests while managing interruptions. Server

Babes Music Bar - Lakeville, MN

2011 to May 2016

Greeted and sat guests as they entered the restaurant Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers.

Kept updated knowledge of menu and chef specials to provide recommendations according to tastes and specific allergies.

Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags. Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously.

Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions.

Arranged tables for customers, following established preparation procedures to provide guests with excellent experiences and foster repeat business.

Trained incoming staff on restaurant's practices, culture and procedures to maximize job satisfaction and productivity.

Checked identification to enforce age requirement for alcoholic beverages. Delivered orders in timely manner and corrected all issues to ensure guest satisfaction. Helped customers place orders, explained menu items and suggested appropriate options for food allergy sufferers.

Bussed and reset tables per shift, working efficiently to keep dining room and work areas clean. Scheduled reservations and managed seating arrangements. Created and maintained relationships with customers by providing an enjoyable dining experience and great customer service.

Education

High School Diploma

Apple Valley Senior High School - Apple Valley, MN 2008 to June 2011

Skills

• Administrative Experience

• Microsoft Outlook

• Front Desk

• Front Desk

• Microsoft Excel

• Microsoft Outlook

• Microsoft Word

• Administrative Experience

• Customer Service

• Coffee Experience

• Information Security

• Merchandising

• Planograms

• Barista Experience

• Busser

• POS

• Cash Handling

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