Operations Expert

*

Chief Operating Officer Executive Leader in Operational Scale & Culture Transformation

******@**************.*** 315-***-**** NicoleChiclana.com LinkedIn: Linkedin/in/nicolechiclana Strategic operator and turnaround specialist with 15+ years steering growth, transformation, and delivery excellence for Fortune 500s, fast-growth brands, and legacy revivals. Architect of enterprise PMOs, builder of cultures that retain top talent, and trusted advisor to boards navigating critical inflection points. Known for turning operational chaos into competitive advantage. Core Strengths: Strategic Execution • Operational Overhaul • P&L Optimization • PMO Design • Digital Transformation • Cultural Integration • Executive Communication EXECUTIVE SUMMARY

PROFESSIONAL EXPERIENCE

Nicole Chiclana

Director of Project Management Velocity Advisory Group 2022–2025 Built and institutionalized a scalable PMO model across clients; improved cross-functional alignment and portfolio velocity.

Introduced data models to assess project profitability, resulting in a 22% margin increase across enterprise engagements.

Partnered with CEOs and boards to realign org structure with strategic goals, anchoring transformation efforts in measurable KPIs.

Head of Enterprise Projects & Digital Experience Pendleton Family Brands 2021–2025 Orchestrated company-wide digital initiatives, lifting brand visibility by 20% and reducing delivery friction across departments.

Launched GTM campaigns driven by analytics, increasing acquisition by 15% and ROI by 25%. Unified product, ops, and marketing through shared OKRs, accelerating initiative throughput and accountability.

Operations Consultant Deloitte & Touche 2019–2021 Spearheaded enterprise-wide redesigns for Fortune 500 clients; led change readiness and implementation for global rollouts.

Developed cultural alignment strategies that became board-level reporting mechanisms and engagement tools.

Unlocked new revenue streams and operating efficiency through process auditing and executive coaching.

KEY CONTRIBUTIONS

Engineered a $2M+ profit surge by designing a project pricing and profitability system adopted across an entire consulting enterprise.

Built PMOs that drove strategic alignment, reduced delivery drag, and increased executive visibility across Fortune 500 and mid-market firms.

Led full-scale digital transformations that grew customer acquisition by 15% and increased marketing ROI by 25%.

Revived underperforming operations, delivering 30% YoY growth as CEO, and eliminating compliance violations across hospitality venues.

Secured 20%+ gains in employee retention through culture-first change strategies adopted during high- stakes transformation efforts.

Advised senior executives at Deloitte on enterprise design and business readiness, influencing policy and system-level change.

Published thought leader in project execution, authoring A Project Manager’s Revolution—a playbook now used by executive teams to drive people-first performance. 2

CERTIFICATIONS

Google Project Management Certificate – Coursera (via Google) Six Sigma Green Belt – Council for Six Sigma Certification Emotional Intelligence Leadership Training – Velocity Advisory Group Director, Food & Beverage Hilton Garden Inn 2013–2015 Managed three high-volume venues; increased satisfaction scores by 15% and maintained perfect audit scores.

Reduced operating costs 10% while boosting team productivity through SOP redesign and staff coaching.

Restaurant Manager Nonna’s Trattoria 2007–2013 Increased annual revenue by 20% through strategic marketing and streamlined service operations.

Drove a 25% jump in reservations through tech-enabled optimizations and customer experience improvements.

TECHNICAL & ANALYTICAL SKILLS

ERP/CRM Systems • Workflow Design • Project Delivery Systems • KPI Dashboards • Digital Ecosystems • Data Analysis Tools

PROFESSIONAL EXPERIENCE CONTINUED...

******@**************.*** 315-***-**** NicoleChiclana.com LinkedIn: Linkedin/in/nicolechiclana Founder & CEO Vintage New York 2015–2017

Scaled a B2B education brand to 30% YoY revenue growth through sharp operational systems and high-yield partnerships.

Built sustainable infrastructure—financial, marketing, operational—that positioned the company for long-term scalability.

Editor CulinaryLocal.com 2017–2019

Led editorial and production strategy; boosted content output by 25% and improved reader retention by 15%.

Translated audience data into content strategy that aligned with digital growth goals. Author of A Project Manager’s Revolution (2025) A practical guide to structuring people-first PMOs that drive strategic execution without sacrificing humanity, metrics, or momentum. PUBLICATION

Contact this candidate