JUSTIN NEWTON

*** ******** **, *** ** Nashville, TN 37221 · 615-***-****

adnx2l@r.postjobfree.com

I am a hard-working, detail oriented professional with over 10 years of experience and a proven knowledge of customer service and satisfaction. My goal is to leverage and enhance my experience and skills by filling the Call Center Customer Service Representative position with a goal of advancement to other positions in customer service and/or accounting. I am open and able to learn new products and processes and flexible to work schedule as necessary to benefit your organization. EXPERIENCE

MARCH 2015 – FEBRUARY 2020

SERVER, COOK, HOST, MANAGER ASSISTANT: OLD CHICAGO -FRANKLIN TN

- Interact with guest to seat them, determine food and beverage needs, and deliver food and drinks with a positive attitude and continue to monitor needs until guests leave.

- Resolve customer concerns with either service, food, or seating as necessary to provide good customer experience.

- Preparation and delivery of food and associated clean-up and tasks per manager and restaurant specifications.

- Clean and organize; as necessary, customer area, kitchen and preparation areas to include dish washing, cleaning floors, stocking supplies, other tasks as needed.

- Interacting; as directed by management, to assist in overseeing and helping other servers, kitchen staff and resolving concerns of customers.

- Work with staff and management on ideas to improve customer experience and staff efficiency using experience and best practices.

JANUARY 2014 – FEBRUARY 2015

FULL TIME STUDENT, PART TIME DELIVERY DRIVER

JULY 2012 – DECEMBER 2013

ADMINISTRATIVE ASSISTANT: PATTY PAGE PROPERTIES -DOVER TN

- Organizing and scheduling appointments for company realtors accurately and in a timely manner.

- Support office staff and owner by answering phones, reading and responding to emails and faxes in a timely manner

- Determining appropriate staff to handle requests from potential buyers, associated vendors or financial institutions.

- Uploading and posting properties online

- Keeping property listings current and accurate. Periodic placement of signs and lockboxes at property sites.

- Order, track, and stock inventory items necessary for office staff and realtors.

- Interface with vendors and realtors to obtain property information and stock supplies.

- Process financial transactions with banks; work with vendors for payment of bills and realty associated licensing and fees.

- Assist with record keeping associated with a real estate office. Page 2 Justin Newton

SEPTEMBER 2008 – JUNE 2012

DRIVE THRU & COUNTER ORDERS, CASHIER, KITCHEN STAFF -MCDONALDS

- Help customers with ordering and processing payment.

- Food preparation and delivery.

- Partner with management and other crew members to meet daily goals.

- Keep work areas and customer areas clean and stocked.

- Train new employees in all aspects of food preparation, customer ordering, and cleanliness of kitchen and customer areas.

EDUCATION

MAY 2008

High School Diploma

CONTINUING EDUCATION

Columbia State and Nashville State Community Colleges Focus on Technology and Business

SKILLS

• Word processing, excel, email, and RealTracs

• Excellent math and computer skills with demonstrated aptitude to learn new computer tools

• Attention to detail with solid problem-solving skills and willingness to learn and follow instruction

• Active listener with friendly, emphatic demeanor

• Positive attitude which greatly helps to improve customer experience and build customer loyalty

• Good interpersonal skills and ability to work well with different staff and levels of management

• Good at seeing both sides of a customer issue or concern and able to work with management, staff and customer for resolution

• Easily learn new routines, directions, and objectives of an organization

• Great attendance and productivity record at all places of employment References available upon request.

Contact this candidate