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Resource Manager Care

San Antonio, TX
July 28, 2021

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Michelle Villarreal

**** ******* *** **

San Antonio, 78254


Objective: To become part of a team focused on providing a positive care experience to the clients who have entrusted their care to the company. Skills: Flexible, team player, exceptional customer service, strong organizational skills, excellent written & verbal communication, critical thinking and multitasking, conflict resolution, team building, management and leadership, time management. Frontline Alternative Medicine

August 2018 – July 2021

Patient Care Manager

• Created patient charts

• Ordered and checked labs

• Scheduled appointments

• Answered all phone lines

• Answered all patient emails

• Ordered and refilled patient medications

• Received all faxes

• Received all packages and mail

JonSan Home Health

April 2018 – July 2018

Human Resource Support

• Reviewed and audited nurse and employee files to ensure files were in compliance

• Conducted backgrounds on all new hires

• Interviewed all new applicants for good fit of company standards

• Provided in-service for all staff

• Uploaded all therapy notes in software utilized by company for correct billing processes

• Answered phones, directed caller to appropriate point of contact, completed filing and any other duties to assist in the smooth operation of business

• Developed and maintained an organized employee record system to assure compliance.

American Medical Home Health Services

December 2015 – October 2018

San Antonio, TX 78228

Human Resource Manager

• Reviewed and Audited nursing and employee files to ensure personnel records were updated and in compliance with local and governmental regulations

• Conducted employment verifications and criminal backgrounds checks

• Assisted with payroll and reporting

• Provided onboarding of new hires per state regulations including but not limited to: orientation, benefit enrollment, mentoring, training

• Participated in numerous state surveys of compliance and received minimal deficiencies or correction requirements

Walgreens # 3804

January 2017 – November 2018

San Antonio, Texas

Customer Service Representative

• Greeted and assisted store customers to make their experience a positive one

• Assisted customers at checkout

• Cashed out register to insure accurate accounting of money during shift

• Conducted weekly inventory and stocked store shelves to provide an appealing appearance of merchandise

Aaron's Refrigeration

June 1995 – December 2015

San Antonio, Texas

Office Manager

• Conducted all general office administrative and clerical duties

• Scheduled customer appointments and assigned to technicians

• Prepared work tickets, created invoices, filed invoices and sorted documents, records and reports by departments

• Created and implemented office policies procedures and guidelines to ensure customer satisfaction


● March 2019 Quest College /Medical Terminology, Anatomy and Physiology

● May 1993 William Howard Taft High School San Antonio, Texas Technical Proficiencies:

Microsoft Office Suite including Word, Excel, Outlook, PowerPoint, Other proprietary software (Kinsser, Perfect, and Vesta), Web based applications. Continually learning and utilizing new technologies to improve efficiencies, reduce costs, and maximize professional effectiveness.

References Provided Upon Request

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