Customer Service Admin

CURRICULUM-VITAE

Suresh.S

Mobile: 886-***-****,789-***-****

E-mail: ***********@*****.***

Career Objective:

To utilize my knowledge, skills and abilities in an organization that promotes learning, motivation and team work, so as to support the growth and profitability of the organization.

Work Experience:

Organization: Future Retail Limited

Rendered service as an support service for Big bazaar Retail Ltd at Koramangala from July 2012 to August 2015.

Profile: cashier and customer service executive.

Role: Responsible for maintaining the cash till and interacting with customer.

Responsibilities:

Customer service

Accounts & Cash Handling

Cash till handling

Promotion announcement

Promoting Loyalty programs

Maintaining day to day, weekly & monthly return and exchange records

Responsible for providing training

Building up good relation between the customer and the company.

Excellent Service to the Customer.

Getting customers requirements through feedback forms

Handling home deliveries

Issues free gifts to customer

Provindin the refunds with manager approval

Self-motivated and able to motivate others.

Proven ability to work efficiently and effectively under pressure.

Handling CRM complaints.

Registers/ files to be maintained:

Refund register

Return & Exchange register

Credit note register

Home delivery register

Weekly requirement register

Free gifts issued register

Complaints and feedback register

Organization: P N RAO FINE SUITS SINCE 1923.

Rendered service as a Cash & Admin for P N Rao at Jayanagar branch.

From Sep 2015 To Till date.

Profile: Cash & Admin

Handling all the day to day activities.

Inventory management & stock replenishment.

Handling daily DSR & monthly Incentive report.

Tracking day to day movement of sales, stock & staff movement.

Responsible for general administration of showroom & petty cash.

Handling all inward & outward.

Keeping good Track of stock Holding and controlling Inventory Levels.

Preparation of monthly attendance & Input format.

Indenting.

Registers/ files to be maintained:

Inward & Outward register

DSR

Petty Cash & Global count report

Return & Exchange, Void transaction details

Leave & W/Off details

Daily checklist

Bank deposit.

Education Qualification:

Bachelor of Commerce ( Bangalore university )

Pre University Education in SECA passed out in the year 2008-09

Secondary School passed out in year of 2006-07

Technical skills:

Diploma in computer application

Chat Applications- Internet browsing and Email.

Willing to invest time in learning more.

Personal Profile

Date of birth : 13-07-1990

Marital status : Married

Languages known : English, Tamil, Kannada, Telugu and Hindi

My strength : Positive attitude, good communication skill, I m

Quick learner, ability to accept challenges, and

My friendly nature enables me to work in a team.

Declaration: I hereby declare that, the above-mentioned information is true as per best of my knowledge and belief.

Thank you,

Yours faithfully

(Suresh S)

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