NEHA BAJPAI

CHANGE MANAGER

*.* YEARS EXP

Kukreja Heritage, Dhanori

Pune – 411015, Maharashtra, India

CERTIFICATIONS

Project management professional (PMP)

C/C++Course from NIIT Delhi

ITIL V3 Foundation

ITIL V4 Foundation

AWS Certified Cloud Practitioner

French language Delf A1

Data Science - IBM

Tableau fundamental - coursera

CONTACT

PHONE:

+91-995*******

EMAIL:

adnwv3@r.postjobfree.com

TECH SKILLS

MS-Excel

Powerpoint

Remedy 7.6

Service Now

Tableau

Boxi

Microsoft Teams

Confluence

Jira

INUSTRIAL TRAINING

BPL Display & Devices – July 2006

Assembling of television from its different parts

BSNL – July 2007

Assembling of television from its different parts

EDUCATION

Krishna Engineering College

Uttar Pradesh Technical University

2004 - 2008

B. Tech – 70% (Electronics & Communication)

Fatima Convent

Class XII –73% (Major subjects -Physics, Chemistry, Maths)

Class X – 69% (Science)

WORK EXPERIENCE

UBS PUNE – Authorized Officer

Change Manager

JUL 2019 – Present

- Develop and manage a comprehensive OCM strategy and plan, utilizing proven OCM methodologies and related tools

Provided risk analysis on major implementations and "pushed back" when risk levels were exceeded

- Work closely with key business leaders to understand change management implications across multiple business units

- Create monthly scorecard, weekly CAB agenda & minutes, monthly KPI report for breakfixes, offcycles, change related incidents, change approval override

- Collaborate with support and development teams to create and author "Production Readiness" process and documentation like implementation, rollback instructions and post checks

- Ongoing change management including user adoption - in collaboration with Communications and Practice Management (Training)

-Serving as a single POC for organizational change management activities

-Preparing monthly change management ppt slide and presenting to senior management

- Received 'SPOT AWARD' for outstanding performance in 2020

CSC (DXC) Noida – Service Delivery Coordinator

Change Manager

Project – DHL & GREEN CARGO

Apr’ 14 –Sep’ 17

- Reviewing operational changes and patches monthly

-Monitoring complete change life cycle from RFC, testing, approvals, implementation, validation & post checks, closure

-Identifying changes, their impacts, associated risk & desired outcome

-Ensuring that changes are incorporated into appropriate project documents

- Recording decision on proposed changes

- updated weekly dashboard and prepared weekly CAB minutes and monthly reports

HCL Noida - Specialist

Change Manager

Project - DOWJONES

Mar’10 – May’ 13

- Create actionable deliverables for the five change management levers: communications plan, sponsor roadmap, coaching plan, training plan, resistance management plan

- Support and engage senior leaders for risk mitigation & planning the change

- Apply a change management process and tools to create a strategy to support adoption of the changes required by a project or initiative

- Monitoring, reviewing the changes in terms of documentation, schedule, resource management

- Consult and coach the Dev teams

-assessing the complete change management process & preparing the reports

- Participating in go-live preparations and post go-live re-inforcement

SKILLS

- Understanding change dynamics

- communication & coordination

- Trouble shooting and Issue Resolution

- Managing multiple tasks

Contact this candidate