Illinois University Operations Manager
Resume:
JAMIE
ROBERTSO
N
**********@*****.***
Anna, IL 62906
Advanced Operations Manager offering over 20 years of experience and proven success in Advanced Sales,guest satisfaction, quality assurance and leadership. Highly skilled in streamlining operations and improving throughput through continuous process improvement and cross-
functional collaboration. Accomplished in building high-performing teams and inspiring staff to achieve goals. PROFESSIONAL SUMMARY
Super 8 By Wyndham Anna - Manager of Operations
Anna, IL • 02/2002 - Current
WORK HISTORY
Worked in management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
•
Devised processes to boost long-term business success and increase profit levels.
•
Advanced productivity by leading trainings on
procedures and safety practices.
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Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
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• Managed 10 team members across 4 departments.
Assisted in recruiting, hiring and training of team members
•
Tracked employee attendance and punctuality,
addressing repeat problems quickly to prevent long-term habits
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Reviewed shift reports to understand current numbers and trends
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I worked with Addus Heath Care, Many years Ago in the WORKED IN HOME HEALTH CARE OVER 21
YEARS AGO. I DO HAVE SOME EXPERIENCE IN
THIS FIELD AS WELL.
SKILLS
• Sales Promotion
• Sales Tracking
• Focus and Follow-Through
• Assignment Delegation
• Recruitment and Hiring
• Department Oversight
• Quality Assurance
• Training Management
Finance and Accounting
Oversight
•
Management information
systems
•
• Sales background
• Contract Negotiation
• Cost reduction strategies
• Staff Management
Southern Illinois University
Carbondale
Carbondale, IL
Some College (No Degree):
Food Services Management
EDUCATION
Stone Coast Academy
Miami, FL • 06/2021
High School Diploma
field taking care of elderly needs .
I worked At City Care Center Of Cobden Illinois for Almost 5 years in the 90's as a cook and aid .
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