Professional Summary

Skills

Experience

Wenona Howard

P.O. Box 60332, Rochester, Ny 14606

585-***-**** - adnwti@r.postjobfree.com

Skilled Patient Service Representative adept at working under general supervision as member of care team providing exceptional patient services. Greet patients, complete registrations, and verify insurance coverage. Offer strong attention to detail and high accuracy, professional attitude, reliable nature, and ability to handle confidential and sensitive information with care.

EMR updating Patient registration

Customer service Clinical data entry

Insurance verification Patient documentation

Healthcare system

navigation

Coordinate referrals

Improve patient care Payment processing

11/2019 to Current Access Associate/ Medical secretary Health reach for homeless - Rochester, Ny

Verified completeness and accuracy of patients' information for documentation in EMR system.

Collected and secured cash payments for patients' co-payments and additional financial obligations.

Connected with insurance companies to verify details and process billing.

Answered telephone promptly and politely provided information and assistance.

Obtained and accurately entered demographic, clinical, and financial data into computer system.

Provided front desk support and customer service satisfaction to Education

patients, with courtesy, respect, and professionalism. Identified insurance payer sources and verified insurance coverage. 01/2003 to 03/2020 Cardiovascular Technician/ patient care technician Rochester regional health - Rochester, Ny

Performed Ekg's, provide assistance to R.N's, Nurse practitioner's, physician assistant, cardio thoracic surgeons,

03/2019 to 11/2019 Department float ( Bariatric)

Highland Bariatric Center - Rochester, Ny

Clinical medical assistant, phlebotomy, rooming patients, check in, check out, call center taking inbound/ outbound calls for Bariatric surgery/ plant based program, body composition intakes 06/1989 High School Diploma: Regents

Franklin High - Rochester, Ny