Family Advocate

JESSICA FUSELIER

Covington, LA ***** • 985-***-**** • *********@*****.***

SUMMARY

Focused advocate and business leader with a proven record of outperforming sales objectives, exceeding service standards and outpacing performance goals. Motivated, team-oriented, and enthusiastic about using skills and experience to support company success. WORK HISTORY

Children's Advocacy Center - Hope House – Covington, LA Office Manager, 10/2016 to 1/2018

• Duties included accounts payable, reimbursement of employee expenses and mileage, and ensure all records were accurate and up-to-date for annual audits.

• Credit card and bank account reconciliation.

• Oversee day-to-day administrative operation and ensure team had adequate supplies to do their job efficiently.

• Coordinated CAC hospitality events.

Family Advocate and Abuse Prevent Coordinator, 10/2016 to 01/2021

• Duties included providing crisis intervention, education about the investigation and criminal justice process, and ongoing support and help to connect families with resources while managing a heavy caseload.

• Trained Family Advocate, Forensic Interviewer, and Trust-Based Relational Intervention Certification.

• Observed security measures to maintain confidentiality and restrict access by unauthorized individuals.

• Effective collaboration with St. Tammany and Washington Parish Multi-Disciplinary Team which included representatives of the District Attorney's office, Law Enforcement, Department of Children and Family Services, Forensic Interviewers, Attorney General's office, and Forensic Medical doctors at Children's Hospital.

• Documented data and completed accurate updates in order to manage grant requirements.

• Planned, promoted, and managed training workshops for community education programs; continuously exceed goals by increasing number of workshops and attendance. JESSICA FUSELIER Work History - continued

Skywest Airlines – Salt Lake City, UT

Flight Attendant, 04/2015 to 02/2016

• Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.

• Operated in compliance with all airline and federal aviation regulations for complete compliance with safety and security procedures.

• Maintained high standard of cleanliness and personal appearance to promote sense of professionalism and passenger confidence in crew.

• Demonstrated proper use of safety equipment.

• Continued education in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures. Chick-fil-A – Covington, LA

Marketing Director and Office Manager, 03/2012 to 08/2015

• Generated an increase in catering orders and sales.

• Managed annual marketing budget of 68k.

• Orchestrated, executed, and monitored performance of campaigns to boost brand awareness and profitability.

• Organized and executed robust, creative experiential marketing events.

• Created innovative strategies to drive customer engagement.

• Managed accounts payable and payroll for 50+ employees. Inwood Gardens – Covington, LA

Sales Associate and Office Manager, 05/2009 to 03/2012

• Researched vendor prices and negotiated for optimal savings.

• Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.

• Engaged with customers to effectively build rapport and lasting relationships.

• Maintained organized, presentable merchandise to drive continuous sales.

• Completed orders and organized product deliveries to meet customer timetables.

• Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.

• Maintained records related to sales, returns, and inventory availability.

• General accounting duties included accounts payable, accounts receivable, and payroll. JESSICA FUSELIER Work History - continued

Great Beginnings Preschool – Livingston, TX

Director, 04/2003 to 04/2008

This school was weeks away from closing its doors when I was brought in to turn things around. Within two months, I implemented several guidelines that not only allowed us to stay open, but increased revenue and business that eventually required expansion. These changes included:

• Created annual budget and developed comprehensive plan to accomplish company objectives while staying within budget.

• Managed accounts receivables and credit card reconciliation.

• Implemented changes in funding process and policies based on need of clients and the company.

• Optimized processes, wrote curriculum and supervised 15 employees, including overseeing protocols for maintaining a Texas Rising Star 5-star status.

• Established performance goals for each department.

• Active during decision-making process by compiling monthly reports to suggest corrective action and to project the outcome of changes made.

• Member of the Great Beginnings Board of Directors and Council of Ministries Board of Directors. EDUCATION

Colorado Christian University

• Continuing education in general studies

Southeastern Louisiana University - Hammond, LA

• Continuing education in general studies

Ville Platte Technical Institute - Ville Platte, LA

• Account Clerk, 1991 Certification

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