Cynthia Higgins

***** ****** *****

Dade City, Fl 33525

813-***-****

adnwre@r.postjobfree.com

Objective

Experience

My objective is to be a part of a company that improves the quality of a patient’s life from acute care to home care and to the end of life. My experience and skills in operations and finance and strategy can help a company to grow and gain competitive advantage while providing compassionate and high-quality care. I am committed to excellence in every aspect and seek to help the organization by creating best practices and preparing for the future challenges in health care.

8/1/2018 to Present, Regional Administrator of West Florida Health Home Care. 1/1/2019 Name changed to AdventHealth Home Care. Operated three agencies: West Florida, Gulf Coast, and North West Florida as part of AdventHealth West Florida Division

Grew the company by 19% in 2018, and in 2019 the average daily census grew to 900, with 40% Medicare, 20% managed Medicare, and 40% Non-Medicare.

All three agencies maintain a star rating of 4 or above.

1/1/2015 to 7/30/18 Regional Administrative Director of West Florida Health Home Care, a Tampa General and Florida Hospital partnership

Directed three AdventHealth Homecare agencies in coordination with the 7 AdventHealth Tampa area hospitals. The census doubled in the first year.

Worked with Hospitalists and Case Management to reduce hospital readmissions.

Developed a post-acute care program with several of the ALFs and SNIFs to implement a seamless total care system for the patient.

Implemented a central intake department to improve communication between the acute to post-acute.

Partnered with Tampa General Hospital to be able to provide care for the high acuity patients such as transplant patients.

Started a Private Duty side to Home Care to be able to take care of patients that do not qualify under regular home care.

6/5/2011 to 2/1/2015, Regional Director of the Home Care Division for AHS Tampa

Directed three individual home health agencies, two were new startups, and the other was a take-over which had previously lost 1.5 million before I arrived and is now operating at a 17% profit margin.

The oldest start-up is at 26.5 % episodic profit margin.

Worked with leadership of nearby hospitals to improve working relations with home health, and thus reduced re-hospitalization of patients in 30 days, and improved care for the patient.

Worked to educate hospitalists and other physicians in the area regarding home care.

10/1/2004 to 2/1/2015, Administrator Chapel Home Health, Florida Hospital Zephyrhills.

Established a new Home Health Agency for Florida Hospital, which produced a profit the first year of operations 2005.

Successfully managed a budget exceeding $2 million.

We have received recognition as one of the Top 25% In the Nation Award for Home Health 5 out of the last 6 years.

Received highest patient satisfaction 6 out of 6 years.

Maintained the highest benchmarks in the AHS home care division.

Achieved a profit margin of around 30% or more every year.

Maintained a stable staffing level with very low employee turnover.

Received a 4.88 Grand Mean in the September 2013 GALLUP Employee Engagement Results.

Opened another Home Health Agency in Hernando County 2010.

Opened a new sleep center in Pasco County for Florida Hospital Zephyrhills in 2010.

4/20/02 to 9/28/2004 Administrator T.G.C. Home HealthCare, Zephyrhills, FL (An AHS Company)

1999- 2002 T.G.C. Home Health Care, Inc. Zephyrhills, Fl

Director of Patient Services/Supervisor

Reduced A.R. from $200,000 to 0.

Maintained a monthly 0 balance for days in A.R.

Accountable for clinical production increase 22%.

Implemented and managed a well informed and trained working force to achieve quality patient care.

1996-1998 T.G.C. Home Health Care, Inc. Zephyrhills, FL

RN Team Coordinator/Case Manager

Accountable for effective case management and implementation of quality patient care.

Organized and implemented individualized patient care based on ongoing interpretation of physiologic, psychological and sociological deficits affecting the state of health.

Coordinated the activities of the health team members to provide comprehensive care.

1994-1996 East Pasco Medical Center, Zephyrhills, FL

Floor Nurse/Relief charge for pediatrics, women’s center, labor & delivery.

1993-1994 Orange Park Medical Center, Orange Park, FL

Floor Nurse telemetry step-down unit

1988-1994 Owned and managed C.H. Cleaning, a commercial and residential cleaning service.

1986-1988 Marketing and Development for Franklin’s Printing

Volunteer experience

2010-Present Member of the Florida Conference of Seventh Day Adventist Board of Education. Which also includes being on the search and planning committee for West Florida Health Academy committee.

2013-2014 School Board Chairperson

2011- 2012 President of Dade City Kiwanis

2011- 2012 President of Dade City Kiwanis

2007-2008 Member of Leadership Pasco

2005-2010 President-elect of KIWANIS in Dade City

2006-2014 Elder and Church board member of East Pasco SDA

1996-2009 School board Member

2000-2005 School Board Chairperson

2007-2010 School Board Chairperson

2011-2012 School Board Chairperson

1995-2008Children’s Department leader for church

1978-1994 Pastoral Assistant for Jacksonville Mandarin Seventh-day Adventist Church. Children’s Department Director, Small Group Leader. Program Coordinator.

Education

1993 A.S. Nursing at Florida Community College Jacksonville

2009 B.S.M in Business Management at Hodges University

2010 Member of Sigma Beta Delta International Honor Society in

Business, Management, and Administration.

2011 M.S.M. in Business Management from Hodges University.

2013 Lean Leadership Certification

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