Antonio Tx Administrative Clerk
Resume:
Chevon L. Farrell
**** **** **, ***. *-*, Greenville MS, 38701
adnwqv@r.postjobfree.com
OBJECTIVE
·Obtain a long-term position in a people-oriented business where I can maximize my customer service and data processing and experience in a challenging environment to achieve corporate goals with career growth opportunities.
QUALIFICATIONS
·Substantial customer service experience and interpersonal skills; works well with others with
· more than fifteen years of customer service and after sales experience in both supervisory & support staff positions.
·Excellent data entry and appointment setting talents; office administrative abilities to include MS Office, Windows 7, XP & Vista, Excel Speed sheet, Help Desk, and Internet
·Polished, professional customer service rep offering an unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer's loyalty.
·Strategic-relationship/partnership-building skills – listen attentively, solve problems creatively, and use tact and diplomacy to find common ground for win-win outcomes for corporate and customers.
·Accustomed to working in fast-paced environments with the ability to think quickly and successfully handle difficult clients; successful in problem solving, troubleshooting and team building.
WORK EXPERIENCE
September 2018- Present
Patient Registration Representative, Delta Health Center, Greenville MS, 38701
Greets and directs patients and visitors for the entire facility to always provide friendly and courteous services.
Collected all necessary medical information from patients.
Processes patient charts according to paperwork flow and established productivity standards.
Working knowledge of medical terminology.
Online posting of credit card payments.
Educating the patient regarding their rights, advance directives, system services, and other patient services.
Secures medical necessity checks/verification in accordance to Centers for Medicare & Medicaid services, verifies insurance, benefits, coverage & eligibility, completes assigned registration financial clearance work lists activities, obtains insurance authorizations for scheduled & unscheduled Hospital services, and secures inpatient visit notification to payors. May also assist with scheduling and coordinating post discharge care for patients
September 2017 – January 2021
Administrative Clerk (Cash Office), Lowe’s Home Improvement, Greenville MS, 38701
Responsible for performing clerical duties such as printing out total register reports, credit/debit card report’s balance reports for the day, as well as the daily summary report.
Responsible for all money handling in the store. Proficient in tracking cash transactions and filling out cash reports. Making cash deposits delivering reports to manager and making sure each transaction has been put into the daily log.
Reviewing discrepancies in till,and finding the problem to correct it.
Answering phones, greeting customers, helping assist on register when needed, restocking supplies in office when needed.
June 2016 - September 2017
Data Entry Operator (Contractor), USAA Federal Savings Bank, San Antonio TX, 78288
Reviews customer credit card accounts for the prevention and detection of possible fraud.
Responsible for more involved research and analysis of account activity to assess levels of risk and fraud type.
Assesses the level of risk and makes decisions which directly impact the customer experience and risk to major credits card companies (Visa, USAA, American Express, etc.)
Reviews and analyzes accounts and customer situations that may require differentiated treatment or specialized resolution.
Process chargeback on American Express transactions; set valid and fraud transactions, send affidavit to members to verify if transactions are correct or incorrect
December 2015 - June 2016
Engagement Specialist, Carenet Health Services, San Antonio TX, 78230
Provide exceptional customer service via telephone; adapts communication style to persons representing diverse personal, professional, cultural, and socio-economic backgrounds.
Ensures customer satisfaction by providing quality service, identifying customer needs and assisting them with issues/concerns related to health care issues.
Maintain key performance metrics on inbound / outbound calling programs; research, identify and problem solve, also verify eligibility of service and place call backs as required .
Ability to multi-task, simultaneously thinks, talks, and types; use excellent hearing and listening skills to receive detailed information.
March 2015 – September 2017
Customer Care Assistant, Xerox Corporation, San Antonio, TX 78226
Responded to telephone inquiries and complaints using standard scripts and procedures regarding social security and child support payments and state to state disbursements.
Gathered information, researches and resolves inquiries and logs customer calls reference; calmed angry callers, repair trust, locate resources for problem resolution and design best-option solutions.
Communicated appropriate resolution/options for fraud and transaction disputes in a timely manner.
Informed customers about services available and assesses customer needs; provided Welfare and Food Stamp (EBT) financial support and transactions to clients from multiple cities and states.
August 2013 – February 2015
Customer Service Representative, West Corporation, Universal City, TX 78148
Sold Dish Network company's entertainment products and services; set appointments for installation.
Troubleshoot equipment outages over telephone and created repair tickets for technicians.
Engaged customers with billing, telephone and internet service calls accepted credit card payments.
Help establish payment options and arrangements disconnected accounts due to non-payment.
May 2011 – March 2014
Sales Associate, Tuesday Morning Inc., San Antonio, TX 78258
Operated computer/cash register; processed cash, credit cards and check transactions
Performed daily maintenance duties including returning merchandise to shelves, straightening up shelves and general cleaning of all store areas.
Processed and updated merchandise inventory; tracked markdowns based on corporate directives.
Practiced safe working and shopping environment for employees and customers; resolved disputes.
November 2011 – November 2014
Part-Time Sales Associate/Cashier/Stylists, JC Penney/Ann Taylor, San Antonio, TX 78247
Operated cash register or other related equipment; practices loss prevention procedures safeguarding the company's assets.
Issued credits, refunds, and receipts due to customers without error balanced financial transactions.
Ensured customers received pertinent information on store merchandise and policies recommended sales campaigns and promotions.
Drove revenue by engaging clients; ensures outstanding service, greeting, clean and friendly environment; built enduring customer relationships; created repeat clients/positive company reviews.
October 2005 – November 2011
Merchandise Customer Assistant, Sears & Roebuck Company, Fairview Heights, IL 62208
Maximized sales; maintained 100% accuracy of all inventory; maintained proper security of money.
Key leadership and desire; was instrumental in obtaining annual sales goals during peak store hours.
Contributed to company success by tackling additional duties assigned by upper management.
Monitored inventory levels of merchandise and ordered specific items as needed; avoided shortages.
Trained new/inexperienced sales associates in all areas of sales, merchandising and customer service.
Selecte merchandise, filled purchase orders and other documentations for placing orders.
EDUCATION
·AA in Early Childhood Care, Southwest Illinois College, Belleville, IL – 2005
·H.S. Diploma, GED, Cahokia Career Center Cahokia, IL – 2001
REFERENCES
Available upon request
Contact this candidate