RESUME Chandan Yadav

Flat No.F*, Golden Hill Appt, Mangoor Hill,

Vasco-da-Gama

Goa-403802, India

adnwqq@r.postjobfree.com

Mob- +91-952*******

Objective:

To achieve a platform which is professionally challenging and academically invigorating in hotel management as well as persistent seeker of learning, want to make the best utilization of my skill and worthy contributions to the industry and society.

Experience: 9 Years

March 2018 to January 2021

MSC (Cruise)

Assistant Chief Housekeeper

Main Tasks:

Check and ensure that all guestrooms, public areas, back of the house areas are clean and well maintained.

Inspect the work done by contractors- pest control, laundry, window cleaning, etc.

Prepare staff schedules and duty roster.

Check periodical stocktaking and maintaining of stock records for linen, uniform, equipment.

Provide necessary information to assist executive housekeeper in staff evaluation, disciplining, termination and promotion.

Develop and implement training programs within the department in consultation with the executive housekeeper.

15th March 2017 to 30th December 2017

Taj Bangalore

Deputy Housekeeper

Main Task:

Check and ensure that all guestrooms, public areas, back of the house areas are clean and well maintained.

Inspect the work done by contractors- pest control, laundry, window cleaning, etc.

Prepare staff schedules and duty roster.

Check periodical stocktaking and maintaining of stock records for linen, uniform, equipment.

Provide necessary information to assist executive housekeeper in staff evaluation, disciplining, termination and promotion.

Develop and implement training programs within the department in consultation with the executive housekeeper.

Assist executive housekeeper in forecasting and budgeting for operating and capital expenditure.

Take charge of housekeeping department in absence of executive housekeeper.

Co-ordinate with front office and sending room discrepancy lists.

Select, staff, recruit, hire, and train qualified housekeeping candidates.

Attends training seminars to perfect housekeeping techniques and procedures, and enhance supervisory skills.

Records data concerning work assignments, personnel actions, and time cards, and prepares periodic reports. May prepare reports concerning room occupancy, payroll expenses, and department expenses.

Attends periodic staff meetings with other department heads to discuss company policies and patrons’ complaints, and to make recommendations to improve service and ensure more efficient operation.

Orient and familiarise new personnel with hotel facilities and operating hours.

Control all expenditures relating to Housekeeping, including labour, guest room supplies, and all cleaning supplies and equipment.

Oversee any guest communications from housekeeping.

16th February 2015 to 15th March 2017

Taj Mahal Palace Mumbai

Assistant Manager Housekeeping

Main Tasks:

Monitor productivity standards and Schedule staff in order to optimize manpower.

Assist the Executive Housekeeper in planning and budgeting the revenues and costs for the Housekeeping department.

Develop systems and procedures that achieve higher cost efficiency and guest satisfaction.

Facilitate learning and development for all the team members of the department.

Maintain clear and efficient communication and coordination with the Front Office and other departments of the hotel.

Schedules the cleaning of the room carpets, upholstery, and draperies as needed, along with deep cleaning projects and window cleaning as necessary.

Schedules cleaning for lobby area, public restrooms, telephone areas, hallways, entrances, elevators.

Schedules periodic major cleaning projects including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, elevator doors and tracks.

Schedules cleaning of all meeting rooms after a completed function.

Schedules deep cleaning of all meeting rooms on periodic basis including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, etc.

Inventories cleaning supplies & linen stock to ensure adequate supplies.

Investigates concerns regarding housekeeping service and equipment, and takes corrective action.

Provides support to the Executive Housekeeper in all areas of Housekeeping operation, such as staff training, coaching, counselling’s and also enforces to the hotels standard operating procedures.

Ensure all meeting room functions are properly set up according to the requests indicated on the meeting room/event function sheets.

Ensures guest rooms are properly secured and that proper key control procedures are utilized by the housekeeping staff.

Advises manager, desk clerk, & admitting personnel of rooms ready for occupancy.

Rewards employees who use their empowerment to meet or exceed guest expectations.

Print all housekeeping related reports and traces from PMS.

Assists in controlling expenses by the housekeeping department.

Confirm all housekeeping staff members have arrived or find substitutes for absent employees.

Maintain high quality of housekeeping standards in: 1) the guest rooms 2) linens and uniforms 3) lost and found procedures 4) laundry and 5) public area.

Review outside laundry facility servicing to ensure quality, undamaged linens and consistent delivery, keeping in mind the budgetary guidelines.

Co-ordinate with vendors e.g. Pest control, Laundry services and other outsource services.

Attend to any guest complaints and take service recovery measures if required.

Review the housekeeping points on the guest feedback forms, take actions on guest complaints and also share guest compliments with staff members.

Prepare annual housekeeping budget.

Submit requests for repair and periodic maintenance of cleaning equipment.

Prepares store requisition, purchase other supplies and equipment, also monitor par stock on all housekeeping guest supplies and linens.

1st February 2011

Joined Grand Hyatt Goa

As a pre-opening team in Housekeeping

Main Tasks:

Preparation of guest room beds and placing of guest supplies like towels, shampoo, soap etc...

Conducting cleaning duties in the assigned Place of Work

Providing a consistent, efficient and flexible service to the guests

1st February 2013 to 10th February 2015

Grand Hyatt, Goa

House Keeping

Team Leader

Main Tasks:

Supervise and direct the daily activities of all Housekeeping staff.

Inspect guestrooms and Monitor super room cleaning

Co-ordinate with the Front Office department on releasing of rooms and special guest requests (hard board, flower arrangements).

Monitor the aesthetic standards of the hotel which includes – flower arrangements, gardens, and interiors.

Maintain the lost & found register Monitor productivity standards and Schedule staff in order to optimize manpower.

Assist the Executive Housekeeper in planning and budgeting the revenues and costs for the Housekeeping department.

Develop systems and procedures that achieve higher cost efficiency and guest satisfaction.

Facilitate learning and development for all the team members of the department.

Skills

Working knowledge of MS Excel, Power point and MS Word

Working Knowledge of Fidelio & Opera

Languages Known

Bengali ( Spoken)

Hindi ( written and Spoken)

Konkani(Spoken)

English ( written and Spoken)

Education

Diploma in Hotel Management from Annamalai University

Higher Secondary in Commerce from Goa Government School

Hobbies

Watching motivational movies

Playing and watching Cricket

Professional References

Prathamesh Apte

Executive Housekeeper at JW Marriott Mumbai

Contact Number: 918*********

Date Chandan Yadav

Contact this candidate