MARYANN BROOKS

Hamilton, NJ

609-***-****

adnwov@r.postjobfree.com

Administrative Support professional with over 10 years experience. Areas of expertise include customer service, order entry, document creation and database management. Responsible, detail oriented with strong organizational, analytical, problem solving, communication, and relationship management skills.

WORK EXPERIENCE

Covid-19 Vaccination Scheduler (Remote-Contract) 12/2020 to Present Navient: Remote, New Jersey Answer inbound calls from the residents of New Jersey to verify eligibility for the Covid-19 vaccine Schedule/Reschedule appointments as appropriate De-escalate situations involving dissatisfied customers, offering patient assistance and support

Store Manager 05/2010 to 01/2018 Super T Store Mercerville, NJ Responsible for managing all front end cashiers Maintain employee files and write ups. Responsible for suspending, terminating employees. Responsible for collecting on returned checks that were not payable. Scheduling of cashier’s/office attendant meetings. Yearly evaluations. Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability. Greeted and encouraged feedback from customers to implement in-store operational changes. Assigned tasks to associates to fit skill levels and maximize team performance. Trained employees on additional job positions to maintain coverage of roles at all times.

Inbound Processor / Administrative Assistant 03/2005 to 02/2010 NJ Dept. of Education Trenton, NJ Answered 200 in-bound calls daily Ordered testing/office supplies for the district I was assigned to Performed faxing, filing and other office duties as instructed Extensive internet research to find the best vendors/pricing for supplies for each school

Receptionist/ Switchboard 06/2003 to 01/2005 Princeton Tech Bordentown, NJ Answered 100 calls and directed them to proper associates Handled customers’ inquiries and purchases via telephone and internet Recorded customers shipping and delivery information into computer software Supported 30+ employees with any administrative duties as requested SKILLS Customer Service - 10+ years Administrative - 10+ years Data Entry - 10+ years Retail Management - 9 years EDUCATION Trenton

Central Highschool High school or equivalent General T