KIMBERLY ANUJUO

adnwon@r.postjobfree.com

+*** 806-***-****

* **** ***** ******** *****,

Nigeria

EDUCATION —

BABCOCK UNIVERSITY

GPA: 4.1

llishan- Remo, Ogun

Bachelor of Science (B.Sc.) Business

Administration (Aug 2020)

Awards & Honors

Magna cum laude

ADDITIONAL SKILLS ——

Problem-Solving

Project Management

Excellent Customer Services

Critical Thinking

Communication Effective

Microsoft Office (Windows, Word, Excel

& PowerPoint)

Forward Planning and Strategic Thinking

Team Work

Time Management

CERTIFICATIONS ~~

Diploma in Information Technology

Hard-working recent college graduate with a Bachelor of Science (B.Sc.) in

Business Administration (4.1 GPA), with 2 years of work experience. Aiming to

leverage academic experience and a proven knowledge of customer driven

management, relationship management, and consulting .Frequently praised as

results-oriented by my peers, can be relied upon to help your company

achieve its goals.

EXPERIENCE

CUSTOMER SERVICE SPECIALIST

GoFresh, Lagos, Nigeria / Jul 2020 - August 2020

« Confer with customers by telephone or in person to provide information

about products or services, take or enter orders, cancel accounts, or

obtain details of complaints.

Keep records of customer interactions or transactions, recording details

of inquiries, complaints, or comments, as well as actions taken.

Check to ensure that appropriate changes were made to resolve

customers’ problems.

Refer unresolved customer grievances to designated departments for

further investigation.

Determine charges for services requested, collect deposits or payments,

or arrange for billing.

Recommend improvements in products, packaging, shipping, service, or

billing methods and procedures to prevent future problems.

OPERATIONAL ASSISTANT COORDINATOR INTERN

Lion House, Lagos, Nigeria / Jun 2018 - September

«Greet, register, and assign rooms to guests of hotels or motels.

« Make and confirm reservations.

« Keep records of room availability and guests’ accounts, manually or using

computers.

Perform bookkeeping activities, such as balancing accounts and

conducting nightly audits.

Compute bills, collect payments, and make change for guests.

Review accounts and charges with guests during the check out process.

Answer inquiries pertaining to hotel services, guest registration, and

travel directions, or make recommendations regarding shopping, dining,

or entertainment.

TAX INTERN

Lagos State Internal Revenue Services, Lagos, Nigeria / May 2019 - Jul 2019

«Check tax forms to verify that names and taxpayer identification

numbers are correct, that computations have been performed correctly,

or that amounts match those on supporting documentation.

e — Enter tax return information into computers for processing.

«Review selected tax returns to determine the nature and extent of audits

to be performed on them.

« Provide clerical support to other departments.

«Examine inventory to verify journal and ledger entries.

Contact this candidate