Kelcee Sherman

**** * *** ******

Gilbert, AZ ***33

adnwmt@r.postjobfree.com

480-***-****

A young professional seeking to further my career. My hands on experience and knowledge allow me to perform my duties with skill and confidence. Hard work, flexibility and a strong willingness to learn more challenging rolls are what drive me. OBJECTIVE

● Dedicated, highly motivated and service-focused professional looking to pursue my career.

● Reliable worker with the ability to quickly learn new concepts, commended for multitasking abilities and skills.

● Backed by a solid work history, reputation as a team player and passion for helping others.

● 13 years of customer service experience.

WORK EXPERIENCE

KinderCare Learning Adventures

Center Director

March 2018 to Present

● Overseeing infant through pre-k classes on a day to day basis.

● Implement a new successful enrollment/payment system.

● Train, hire & recruit new staff. Ensure all training and records are all up to date according to AZ State Licensing, NAC and Quality First Accreditation.

● Implemented a new training process to the school, so I know each teacher is trained properly.

● On a day to day basis ensure labor, schedules are in line with the P&L.

● Went from 22 Full time students to 87 in a matter of a 6 months period of time while helping bring down -$24,000 in EBITA to currently being positive now.

● Tracking to become a million dollar center in generated revenue.

● Implementing new revenue options such as Parent’s Night Out, Fundraising Events and Learning Adventures Programs.

The Phoenician Resort - The Luxury Collection

Director Of Leisure & Recreation & Recreation Supervisor 08/2016-March 2018

● Responsible for overseeing adult, teen, children and family activity programs.

● Assist the Director of Leisure and Recreation in planning and implementing activities within the resort which include children’s programs, adult activities, special events, team building and birthday parties, signature activities and holiday programs.

● Ensures the safety of all children and guests participating in the Funicians Kids Club.

● Assists with new team member training by positively reinforcing successful performance and provides feedback/encouraging coaching as needed.

● Creates a positive team environment by providing clear, specific and timely feedback to associates to ensure operational excellence.

● Ensures the Phoenician website is up to date and has the correct information each month.

● Creates and maintains the Phoenician monthly brochure with the correct information and making sure that it is out in a timely manner.

● Interfacing with resort departments concerning programs which require their assistance.

● Responsible for ordering new products, creating schedules on a weekly basis, maintaining daily spreadsheets to track revenue.

● Take responsibility for the continuous learning of new knowledge, skills and experience.

● Ensures tips and payroll is all entered in correctly. Children’s Learning Adventure

Assistant Educational Specialist

05/2014-01/2015

● Follow curriculum that is given to create an interactive learning environment that supports children's curiosity and develops thinking skills.

● Help create a summer camp journey that will be age appropriate, fun safe and conducted with the child’s optimal growth in mind.

● Providing a safe bus route for all the children to and from school, with also field trips.

● Setting up specialty rooms with appropriate activities and lesson plans.

● Mentor to all teachers when any one needs help and checking completed rosters for completeness.

● Ensure all shopping for the school is completed by Friday afternoon with focusing staying on a budget.

● Handles food in proper ways with a valid Food Handlers Card. Arte’ Retirement Resort

Front Desk – Concierge

11/2013 – 2/2014

● Greeted residents or guests politely when walking in, leaving a positive impression of the retirement resort.

● Create memorable experiences with residents and provide prompt service to their needs.

● Answer phones in a timely manner with using proper phone etiquette when talking to residents or guests.

● Sorted general complaints and placed them into our maintenance database.

● Efficient with working on windows & MAC computers creating activity schedules, excel spreadsheets, power points and word documents for managers and residents.

● Effective communication to all staff members, residents and guests.

● First responder to any pendant going off indicating a emergency may be taking place and following proper protocol when this happens.

The Westin Kierland Resort & Spa

Pool Complex & J Swilling’s Pool Bar & Grill Supervisor 02/2012 – 12/2012

● Demonstrated the ability to interact with customers from diverse cultures and backgrounds.

● Trained and helped employees address and resolve a wide variety of complaints.

● Responsible for pre-planning and successful grand opening of FlowRider, a multi-million dollar investment.

● Managed budget and P&L for Food and Beverage as well as Recreation, a multi-million dollar operation

● Transformed “difficult” customers into loyal, repeat guests by leveraging strengths in premium service delivery and ability to find win-win resolutions.

● Responsible for the day to day operation of the Pool Complex, to include two pools, a slide, a lazy river, a pool side restaurant, FlowRider and two retail shops.

● Recruit, hire and counsel up to 50 associate's that include life guards, servers, bartenders and pool attendants.

● Organized special events (i.e. Memorial weekend) to handle greater volume by adding service area’s and other amenities.

● Proficient in excel, Microsoft word and powerpoint.

● Certified as a lifeguard instructor to certify all lifeguards in Lifeguard Training, CPR/AED & First Aid.

● Responsible for ordering product and creating schedules on a weekly basis. FUN SUPERVISOR (GUEST SERVICE) 10/2010 – 02/2012

● Responsible for the daily operations of the FUN Team which included our Westin Kids Club, Digital Kids Club, FUN Hosts and also our internal concierge, The Kierland Mining Co.

● Created new and improved ideas to drive revenue up

● Assist in developing associates by having one-on-one’s with everyone on the team to help evolve and grow the associates to the goal they want to achieve.

● Proficient in using Windows based- PC with excel, Microsoft word, powerpoint and also using Mac computers.

● Organized specials events by ordering supplies, implementing ideas and make executive decisions.

● Ensured that payments were secured and cash was handled the correct way on a daily basis.

FUN AMBASSADOR 6/2008 – 10/2010

● Ensured all areas were neat and organized

● Created New and Improved camps for the summer time

● Ensure the safety of the children in all areas.

● Communicated with guests on a daily basis by answering pre-arrival emails, answering phone calls as well as daily interactions with communicating with guests around the hotel.

● Make guests reservations in a timely fashion with the correct software.

● Hosted many kids/adult activities poolside by microphone and group interactions LIFEGUARD 6/2006 – 6/2008

● RECOGNIZE EMERGENCIES AND RESPOND IMMEDIATELY

HONORS & AWARDS

Trailblazer of the Month - October

Trailblazer of the Month - November

Up & Coming Visionary of the Quarter

EDUCATION

Paradise Valley Community College

2008 to present

EMT - Diploma

North Canyon High School Diploma

2004-2008

ADDITIONAL INFORMATION

Available for all shifts, extended hours and weekend assignments

Contact this candidate