Personal Profile

I am a punctual and reliable person who works well under pressure. I am able to work both in a team environment and on my own initiative. I have a friendly disposition and have a good sensor of humour. I have been in a position of WFS Card Consultant $ PPC. My goal is to continuing working for a reputable employer as a leader role.

Work Experience

Position Held WFS Card Consultant & PPC

Current Company Woolworths Retails Store

Department Customer Service

Period August 2011 till to date

Duties

Opening new account for new customer

Offering difference cards to non-account holders

Drive cards opening in our store

To ensure that all customers query are dealt with effectively and in a professional manner.

Personal development through involvement in mentorship, training and guidance provided by supervisor/manager.

Receive and resolve queries within the set standard time.

Excellent and consistent customer experience Customer satisfaction.

Always delivering on commitments to customers.

Take ownership of customer issues and keep customers informed.

Strive to further knowledge and skills to provide customers with the right solutions.

Treat customers with respect and empathy.

Full understanding of service delivery

To ensure that all customers queries are dealt with effectively and in a professional manner. Like solving their problems when returning or exchanging of goods.

Opening new accounts for new customers.

Meeting and Training – Attending all meetings and training as and when required

Excellent and consistent customer experience Customer satisfaction.

Company King Pie (Clear Water Mall)

Position Cashier and Manager

Duties

Managing store and supervising stuff

To ensure that all customers query are dealt with effectively and in a professional manner.

Personal development through involvement in mentorship, training and guidance provided by supervisor/manager.

Receive and resolve queries within the set standard time.

Excellent and consistent customer experience Customer satisfaction.

Always delivering on commitments to customers.

Take ownership of customer issues and keep customers informed.

Strive to further knowledge and skills to provide customers with the right solutions.

Treat customers with respect and empathy.

Full understanding of service delivery.

Take appropriate action to minimize complaints.

Develop and build good relations with our external supplier.

Key Competency

Good communication skill

Honest and self-motivated

Able to work well under pressure

Able to work well as part of a team

Telephonic skill

Computer Literacy skills

Letter writing skills

Willing to learn

I am able to read and analyses both qualitative and quantitative data and can interpret the data to an easy functional document.

Skills gained during my career:

MS Word

MS Excel

MS Outlook

Intranet

Sales

Retain

Education

College Edu-Tele College

Qualification NQF Level 02 Wholesale and Retail Operations

Credit Archived 120

Subjects

GEN L2N: WS1 Core Concepts W&R

GEN L2N: POE Core Concepts W&R

GEN L2N: WS2 – PPC & POS

GEN L2N: POE – PPC & POS

GEN L2N: WS3 – Customer Service

GEN L2N: POE – Customer Service

GEN L2N: WS4 Rec/Count Stock

GEN L2N: POE Rec/Count Stock

GEN L2N: WS5 Merchandising

GEN L2N: WS6 Mathematics 1

GEN L2N: WS9 Mathematics 2

GEN L2N: WS10 Mathematics 3

Last School Attended Ipelegeng Secondary School

Highest grade passed Grade 12

Qualification Senior Certificate

Year Completed 1997

Subjects Passed English; Afrikaans; Setswana; Mathematic; Biology; Geography

Reference

Name: Lipuo Thwane Name: Vicky

Position: Manager Position: Department Manager of Customer Service

Cell: 071-***-**** Tel: 011-***-**** Cell: 084-***-****

Company: Woolworths Store Company: Woolworths Store

Name: Monty Lowe

Position: Shop Owner (King Pie Clear Water Mall)

Cell: 083-***-****

Gobuamang Magarete Gabanakgosi

49/12770 Julius Nyerere Crescent, Ext 8, Kagiso 2

Mogale City 1754

Cell: 078-***-****

Work No: 011-***-****

Email: adnwl3@r.postjobfree.com

Contact this candidate