Office Assistant
Resume:
Arnaz Lakdawala
Mobile No : +971-**-***-**** / +91-981*******
Email : adnwed@r.postjobfree.com
Nationality : Indian
Visa Status : Resident Visa
Date of Birth : 25 March 1985
UAE Driving License : Valid till June 2026
A detail-oriented and self-motivated professional with over 11 years of multifunctional experience in the travel, service and hospitality industries. I have a flair for interacting with people, understanding their needs and delivering the very best in line with the corporate objectives of my employer. I am able to work under pressure with a high sense of urgency. Having gained valuable exposure to Indians as well as foreigners, I place myself in a strong position to address the needs of my employer.
THE ARTS CLUB LIMITED Oct 2020 - Present
OFFICE ASSISTANT
Administrative & clerical support to the Finance, Human Resources and Purchase Departments
Coordinate office activities and operations to ensure efficiency and compliance to company policies
Keep stock of office supplies and place orders when necessary
Prepare local purchase orders (LPOs), track orders and liaise with suppliers for timely delivery of goods
Maintain updated records of purchased products, delivery information and invoices
Assist Human Resources with the issuance of letter of intent/employment for selected candidates
Provide guidance and support to new joinees during the on-boarding process
Prepare presentation materials and assist with developing communication materials
Collaborate and participate actively in the development of HR solutions with line managers
Update HR policies and ensure employees understand and comply with them
Assist HR with DIFC rules and regulations issues
Allocation of invoices and maintenance of custom paperwork and VAT for Finance Department
Ensure all documents and records are in order for auditing purposes
BRS VENTURES Dec 2018 – Jul 2020
EXECUTIVE SECRETARY TO THE CHAIRMAN
Administrative & clerical support to the Office Director
Read and analyse emails to the Chairman, memos, submissions, and reports to determine their significance and plan their distribution
Complete visitor requests by greeting customers, in person or on the telephone; answering or referring inquiries
Monitor and respond to incoming communications (including complaints) to Chairman’s office including phone calls, emails and walk-ins, ensuring correct department distribution
Prepare agendas and make arrangements for committee, board and other meetings
Manage and maintain Chairman's schedules including travel arrangements
Prepare invoices, reports, memos, letters and other documents, using word processing, spreadsheet, database, and/or presentation software
File and retrieve corporate documents, records, and reports
CONNAUGHT NETWORK SERVICES PVT. LTD. Aug 2013 – Nov 2018
CUSTOMER RELATIONS EXECUTIVE
Back office operations and subsidiary of Cathay Pacific Airways
Respond to customer feedback received across various mediums in a timely manner
Ensure customer satisfaction through quality of response
Offer service recovery where required to ensure customer retention/loyalty
Share feedback with operational departments to help identify areas of improvement
Recommend best practices to meet service level agreements and improve customer satisfaction
PRINCESS CRUISES (P&O AUSTRALIA) Mar 2011 – Oct 2012
SENIOR SECURITY PERSONNEL - DECK DEPARTMENT
Security Personnel on Luxury Liners with over 2000 people based in Sydney, Australia
Embarking and disembarking using security systems
Security of passengers on board and on shore tours
Appointed to undertake CCTV monitoring, Safety Management System plan, Certified for X-ray screening and gangway duties
Well acquainted and experienced in the handling and maintenance of Itemiser (IT3) and Optex machines used for detection of drugs and explosives
Completed Training and Certification in crime scene management, physical intervention and handcuffing besides the other mandatory training required as a ship crew
JET AIRWAYS INDIA LTD May 2007 – Jun 2010
CUSTOMER SERVICES ASSISTANT
Ground operations and back office duties at Mumbai’s Domestic and International Airport
Handling of basic airport services like passenger services, baggage services, check in, boarding, flight dispatch, arrivals and departure
Participating in service recovery and ensuring progress is appropriately monitored and on target
Handling the pre and post flight work and performing duties as directed by the Manager - Airport Services or Duty Officer
Improving performance and enhancing guest experience through continuous interaction and involvement
Ensuring that the needs of passengers are met in a caring, courteous and efficient manner
INTERNATIONAL TRADE LINKS Feb 2006 – May 2006
TOUR EXECUTIVE
International Operations – Outbound department
Providing tailor-made tour packages for the individual needs of domestic and international customers
Handling queries for agents and customers
Managing hotel and airline bookings and co-coordinating with third party agents
TRAVEL CORPORATION OF INDIA PVT. LTD. Oct 2005 – Jan 2006
TOUR EXECUTIVE TRAINEE
Domestic Operations – Inbound department
Customizing tour packages for individual needs of customers visiting India from the United Kingdom
Specialization in handling reservations and queries for agents and customers
Handling airline and hotel bookings
Assist the company to make maximum sales and to keep passengers satisfied
Educational Qualifications
DEGREE
INSTITUTE
YEAR
M Com Part I
Mumbai University, India
OCT 2006
IATA/UFTAA
IAFD – International Air Fare Desk, Canada
SEP 2005
B.Com
Mumbai University, India
MAR 2005
Key Achievements
Successfully completed Training and Certification in crime scene management, physical intervention and handcuffing besides other mandatory training required as a ship crew
Achieved certification in Aviation Security and Customer Service Excellence
Certificate in Fire Prevention and Fire Fighting, Elementary First Aid through Marine Training Academy
Under my captaincy I organized practices and led my school throw ball team to a district level final
Contact this candidate