Services Specialist Data Entry
Resume:
Angelique Murphy
Irving, TX *****
adnwav@r.postjobfree.com
SUMMARY: Long term, career position in a team oriented corporate environment. Open to new paths in the Mortgage & Finance Industry. Performed multiple work related tasks efficiently in high volume and time sensitive periods. Reconciled the loan purchased by investors using Excel spreadsheets. Cleared Post-Closing conditions required. Detailed oriented professional with solid experience managing mortgage loans. Demonstrated ability to maintain good relationships with clients and ensure timely processing and submission of applications.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Education
Certificate in Phlebotomy
Kaplan College - Fort Worth, TX
June 2014
High school diploma
James Bowie High School - Arlington, TX
August 2007 to June 2010
Skills
●AS400, LSAMS, Blitz, Loan Exception, DU, Encompass, LPS, Citrix, Corona, MERS, Quantum able to use multiple systems, Trims, Remedy Star, IAssist, SQL.
●Microsoft ( Word, Excel, PowerPoint, Outlook)
●SQL Server Management Studio
●Ability to identify a problem analyze complex and non-complex problems and resolve
● MySQL
●Encompass
● Escrow
Work Experience
Loan Processor /Post Closer
Shop Your Own Mortgage - Costa Mesa, CA
May 2020 to Present
Ordering and following up until full title order is received, Ordering Appraisals. Clearing Underwriter Conditions, and completing a Checklist for all documents required. Acting as the liaison between client and lender throughout the entire refinance/purchase process. Communicating effectively to ensure the client/lender during the process.. Retrieving documents from the clients in a time effective manner. Ensuring everything is correct and following all regulations and compliance until the file has reached closing. I assisted with sending Loan packages back to the Lender after settlement and sent and ordered payoffs.Scanning all file documents, including Lender documents into title Express Database. Send out the Deed Of Trust, Deed Release and Power Of Attorney to be recorded. Cleared investor post-closing and obtained missing information, preparing files. Prepared wire request for Loan Disbursements. Maintaining an organized Pipeline.
Special Loans Associate II
Mr. Cooper
July 2018 to May 2020
Role Description: Processing modifications and/or changing the terms of the loan per the agreement between the customer and their investor. Processing and reviewing recast requests where the customer has made a very large principal payment in order to lower the principal and interest portion of their monthly payment. Assisting other teams and departments with any mod/recast related issues or concerns. Reviewing certain accounts that have been modified to ensure that the terms such as step rate changes and principal forgiveness waivers are being completed and updated accordingly. Ensuring all payment clearing account/reconciliation outages and shortages are corrected before going out of the allotted time frame for two teams. Running queries through SQL daily to obtain the daily work load. Assisting with the Rehabilitation of 203k Disbursement and collecting documentation for the Refinancing Process. Post Closing assistance towards Disbursements for 203k and amortization for reconcile and insurance financial documents.
Account Services Specialist
Mr. Cooper
March 2017 to July 2018
Role Description: Ensuring all payoffs and payoff related requests are completed within the specified time frame. Ensuring all wires received from certain states are received and applied correctly per the records sent with the funds. Overseeing two internal sites to ensure all Payoff and Hardest Hit requests are completed. Overseeing multiple reports to ensure that any payoff related request are processed
correctly. Assisting other departments with any payoff related request they may have. Assisting my team in any way possible to ensure all work is correct and completed on time.
Customer Service/Escrow Rep
NationStar Mortgage
October 2015 to March 2017
Duties Included: Handling escrow accounts and property tax related issues. Taking mortgage payments via phone. Assisting other departments in issues related to property taxes. Helping customers learn about their mortgages, escrow accounts, modifications of loans, etc.
Customer Service Agent
PFS Web - Dallas, TX
November 2013 to May 2015
Duties Included: Taking 50+ inbound calls from a variety of customers. Handling different customer personalities and moods. Placing orders for U.S. Mint Coins. Helping customers locate orders, return orders, get refunds, etc. Data Entry. Working with multiple systems at once to assist the customer with their problem.
Working in a constant changing and loud environment.
Seasonal Packer
Neiman Marcus - Irving, TX
October 2012 to November 2013
Duties Included: Gift wrapping and packaging customer merchandise. Assisted with maintaining the order of the workstation. Customer service, assisting guests with orders over the phone and via computer. Wrapped and packaged customer merchandise.
Hostess
The Hyatt Place - Arlington, TX
March 2012 to October 2012
Duties Included: Customer service and guest relations. Performed culinary duties for guests of the hotel. Checked hotel rooms to make sure that guests have checked out on time. Performing room inspections once cleaning staff is finished. Driving guests to local destinations using the company shuttles/vans. Checking guests in an out of the hotel. Making sure the hotel lobby, guest lobby, and kitchen are cleaned every day.
Handling any customer concern or complaint.
Assessments
Spreadsheets with Microsoft Excel — Familiar
March 2020
Excel knowledge including common tools, PivotTables, conditional & nested formulas, and custom visuals.
Full results: Familiar
Technical support — Familiar
June 2019
Applying protocols to identify errors and solutions in order to maintain system function. Full results: Familiar
Data entry: Accuracy — Expert
January 2021
Entering data quickly and accurately
Full results: Expert
Data entry: Attention to detail — Proficient
September 2020
Maintaining data integrity by detecting errors
Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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