SURBHI BHATIA

Business Systems Analyst US Citizen

Naperville, IL 60540

630-***-****

adnw9w@r.postjobfree.com

PROFESSIONAL SUMMARY

●8+ years of Business/System analyst experience solving business problems via technology and process solutions

●CCBA Certified (Certification of Capability in Business Analysis) and SCM Certified (Scrum Master Certified with proven track record of delivering on time and meeting client commitments

●Experience working in Agile methodology within scrum teams and performed scrum ceremonies including Sprint Planning, Daily Scrum, Estimation, Sprint Review and Sprint Retrospective with experience in JIRA

●Focused on ensuring seamless user experience of products by working closing with UI/UX team with experience in Zeplin and Balsamiq

●Expert in eliciting requirements and facilitating design discussions, Requirements Analysis and Documentation by focusing and asking the WHY behind the request

●Expert in creating Business and Functional/Non-Functional and Test requirements by conducting JAD sessions with stakeholders across different time zones

●Data driven analyst – expert at making solution recommendations based on data

●Highly detail oriented and able to coordinate multiple projects simultaneously by managing priorities

●Excellent working knowledge of Microsoft Word, Excel, PowerPoint, Visio and SharePoint

●Experience in Sinequa SBA, LabVantage LIMS, Labware LIMS and Sapphire LIMS

EDUCATION

Bachelor of Science in Chemistry, Benedictine University / Lisle, IL

May 2008

PROFESSIONAL DEVELOPMENT

Lean Six Sigma Green Belt (Certified) CCBA (Certified) Agile Scrum Master Certification (Certified) SQL Microsoft Project SharePoint Microsoft Visio

WORK EXPERIENCE

Pfizer Cognizant

Sept ‘20 - Present

REGULATORY BUSINESS ANALYST SCRUM MASTER

●Simultaneously supported implementation of Sinequa (search based application) for 6 projects, integrating 1 to 11 repositories to display relevant search results

●Lead daily scrum calls for each project to get status updates from project teams and provided WSRs

●Engaged business and IT team in the weekly Backlog Grooming sessions to prepare stories for upcoming sprints and provided clarification to team during Sprint Clarification meetings

●Conduced Sprint Planning discussions and facilitated User Story Estimation with developers and QA to determine workload for upcoming sprints and team velocity and documented lessons learned during the Sprint Retrospective meetings

●Performed Validations/UAT for identifying bugs and retesting to ensure system functions as intended

●Define feature lists, use cases (stories), acceptance criteria, user flows, user personas and other artifacts in support of the product development efforts

●Ensured timely responses to request for information implying great follow up skills

●Identified risks and provide recommendations to mitigate and/or eliminate risk

●Worked with the UI/UX team to provide designs that met the documented requirements using Zeplin

Riverside Insights – Itasca, IL

Mar ‘20 – Aug ‘21

BUSINESS ANALYST SCRUM MASTER

●Gathered requirements for 3 products under The Battelle Developmental Inventory, Third Edition (BDI-3) assessment and documented in user story format with acceptance criteria in a clear and concise manner

●Lead daily scrum call to get status updates from team of 9 developers and QA

●Engaged business and IT team in the weekly Backlog Grooming sessions to prepare stories for upcoming sprints and provided clarification to team during Sprint Clarification meetings

●Conduced Sprint Planning discussions and facilitated User Story Estimation with developers and QA to determine workload for upcoming sprints, burndown charts and team velocity and documented lessons learned during the Sprint Retrospective meetings

●Performed Validations/UAT for identifying bugs and retesting to ensure system functions as intended

●Define feature lists, use cases (stories), acceptance criteria, user flows, user personas and other artifacts in support of the product development efforts

●Identified risks and provide recommendations to mitigate and/or eliminate risk

●Worked with the UI/UX team to provide designs that met the documented requirements using Zeplin

Cognizant for Astellas – Northbrook, IL

Aug ’19 – Feb ‘20

BUSINESS ANALYST

●Gathered requirements for the Knowledge Management initiative at Astellas by implementing a Sinequa V.10 search application for internal and external sources

●Followed the Global SDLC System Development Lifecycle and CSV Computer System Validation for Regulated and non-Regulated systems SOP to produce deliverables

●Documented BRD, FRS, Traceability Matrix, Quality Validation Project Plan and other deliverables as determined by the Regulatory Assessment & System Categorization and Required Document Assessment

Cognizant for AbbVie – Waukegan, IL

Mar’19 - Aug ‘19

BUSINESS SYSTEMS ANALYST

●Supported initiation phase for a fortune 500 pharmaceutical client involving integration of ERP Systems and plant systems for various manufacturing sites to provide visualization screens for three personas to allow for quick and well-informed decision making to support business activities

●Gathered information requirements by studying business vision, goals, and drivers and conferring with executives

●Collaborated with internal stakeholders to ensure consensus on priorities and scope of overall project

●Created detailed flow charts using Visio to provide information flow to and from each system to define the as is and future state processes

Baxter Healthcare – Deerfield, IL

Sep ’16 – Jun ‘17

LABVANTAGE BUSINESS SYSTEMS ANALYST

●Successfully led implementation and adoption of LabVantage LIMS system in a GxP environment within Manufacturing Labs by working closely with 2 sites and 5 cross functional teams across 3 countries

●Led requirement gathering to ensure business continuity for the LabVantage LIMS migration project

●Worked with business to populate and verify Master Data into LIMS as per sites’ SOP’s

●Additionally, led the transition from Waterfall to Agile for a pilot team resulting in 25% year over year defect reduction.

●Helped complete the project ahead of schedule resulting in 10% cost savings to the company over 5 years

●Created Business Requirement (BRD) and Functional Requirements Document (FRD)

●Created Current State – Future State and As Is – To Be process flows using MS Visio

●Created UML diagrams like Use Case Diagrams, Activity Diagram, State Chart Diagram for IT development

●Performed “Product Preview” with the business requesters before software install and trained end users on the platform

Abbvie – Waukegan, IL

May ’15 – Aug ‘16

LABVANTAGE BUSINESS ANALYST

●Gathered business and functional requirements for acquiring, quantifying and reporting chromatography data for drug development using LabVantage LIMS software

●Gathered business, functional requirements and led solution development for LIMS system to facilitate sample preparation and wet chemistry techniques for chemical analysis

●Worked with legal teams to ensure data capture in LIMS for drug development was FDA compliant

●Created Current State and Future state business and functional flows

●Explained requirements to developer team and performed verifications of data as appropriate

●Created Use case diagrams, Data flow diagrams and business process workflow diagrams (Activity diagrams) in Visio

●Executed work in compliance with cGMPs, SOPs and applicable FDA regulations

Underwriters Laboratories – Westmont, IL

Oct ‘14 – May ‘15

Business Analyst

●Implemented the development of Web applications for McDonalds to capture the regulatory data for materials used in manufacturing of Happy Meal toys

●Interviewed end users from McDonald’s to understand the business problem and requirements and performed BRD and FRD review post completion

●Apprised executive leadership of project updates via project dashboards

●Performed User Acceptance Testing and reviewed QA testing results

AbbVie (Abbott Labs) – North Chicago, IL

Jul ‘12 – Sep ‘13

Business Analyst Analytical Chemist

●Conducted analysis of drugs in biological matrices using HPLC/MS/MS (Shimadzu/AB Sciex) to support R&D of new drugs for the Global Pharmaceutical Research & Development Division and transitioned into a BA role

●Acted as the business user and assisted IT Business Analysts in requirements gathering for StarLIMS

●Reviewed Business and Functional Requirement Documents as a business approver

●Authored and reviewed documentation within various electronic databases such as BA ELN, Watson LIMS and GDA Reporter using Good Documentation Practices (GDP) with Commitment to quality

●Conducted Data Analysis using Analyst software and performed and assisted with investigations of unexpected results

●Executed analytical work in compliance with GLPs, SOPs and applicable FDA guidelines

BASF

Jan ’12 – July ‘12

ANALYTICAL CHEMIST

●Conducted particle characterization on refining catalysts used in the processing of highly valued petrochemicals, gasoline, diesel and other fuels and performed sample receiving, data entry and data analysis for test results using Sapphire LIMS

Kraft Foods (Cadbury Adams) – Whippany, NJ

Sep ’11 – Jan ‘12

ANALYTICAL CHEMIST

●Supported R&D to determine the hardness and stickiness of Chewing Gum and Candy Emulsions by strategically altering the component ratios, keeping compliance with GMP, GLP and FDA regulations

Safety-Kleen – East Chicago, IN

Aug ’10 - Jun ‘11

LAB TECHNICIAN

●Performed analytical testing including bomb calorimetry and Gas Chromatography (GC), Sample Receiving, Testing and Data Entry on waste petroleum and petrochemical samples using Sapphire LIMS

Phigenics – Naperville, IL

Nov ‘08-Aug ‘10

WATER LABORATORY CHEMIST/ MICROBIOLOGY TECHNICIAN

●Performed wet chemistry techniques and microbiological assays to determine properties of cooling tower samples

●Transitioned into lab Management position and maintained lab documentation, trained new employee chemists, optimized resources and maintained inventory of lab equipment and documented SOP’s

RESEARCH

Aug ‘07 – May’08

Concentration, Time, pH and Temperature Dependence on Fluorescence of Recombinant Green Fluorescent Protein

RESEARCH ASSISTANT

●Parameterized Concentration, Time, pH and Temperature to optimize the Fluorescence of GFP

●Instrumented Turner Biosystems Modulus Single Tube Fluorometer

●Presented Thesis Research Project at Associated Colleges of the Chicago Area Symposium and American Chemical Society symposium

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