LORALIE A. GUTIERREZ

Office Manager /After Sales Coordinator /Purchase Officer/

Secretary/Document Controller/HR & Accounts Assistant Al Rigga Deira, Dubai, UAE Mobile No: 056-***-**** / 050-***-**** adnw7f@r.postjobfree.com

PROFESSIONAL PROFILE:

A self-motivated and organized professional with over 13 years’ GCC experience providing thorough and skillful support to engineers, department project managers and directors. And progressive exposure in Sales/Customer Service, Construction, Real Estate, Automotive & Manufacturing Company. Expertise in sales, after sales, transport & administration, project planning, procurement management including overall project analysis, material planning, purchasing & negotiating contracts & budgeting. WORK EXPERIENCE:

Company Name: AIMES CONSTRUCTION LLC.

Department: Tender/Administration Location: Port Saeed, Dubai, U.A.E Date: March 03, 2019 – Present Timings: 8:00AM – 6:00PM – FRIDAY OFF Responsibilities as Document Controller/HR & Accounts Assistant

Provide professional document control duties applying diversified knowledge and experience of document control and filing practices to support construction projects.

Knows how to apply in different portal/system of local authorities like Dubai Municipality, DEWA, RTA, Nakheel, Trakhees, Mohammed Bin Rashed Establishments, Dubai Civil Defense, etc.

Supports to HR & Accounts for attendance and computing the laborer’s salary, issuing cheque.

Provide general supports to our engineers, consultants, sub-contractors and clients. Company Name: QUALITY EQUIPMENT RENTAL LLC.

Department: Admin Location: Jebel Ali, Dubai, U.A.E Date: April 02, 2018 – October 31, 2018 Timings: 9:00AM – 6:00PM – FRIDAY OFF Responsibilities as a Receptionist/Admin/Executive Assistant to GM

Under general direction, performs varied, difficult, sensitive and confidential office administrative and secretarial support functions for the General Manager and performs related duties as assigned. Company Name: NABTA for FIRE FIGHTING & FIRE ALARM SYSTEM LLC. Department: Operations Location: Ras Al Khor, Dubai, U.A.E Date: February 24, 2016 – March 31, 2018 Timings: 8:00AM – 5:00PM – FRIDAY OFF Responsibilities as an Office Manager cum Administrator

Serve as the point person for maintenance, mailing, office supplies, equipment, bills and errands.

Assists office staff in maintaining files and databases.

Coordinate office staff activities to ensure maximum efficiency.

Redesign office administrative procedures to modernize functions, eliminate redundancy and expedite workflow.

Maintain contact with clients and handle customer’s inquiries and complaints.

Manage internal staff relations.

Schedules appointments and meetings for manager, owner and upper level staff.

Type reports, memorandums, proposals, quotations and correspondence.

Provide general support to visitors.

Company Name: NATIONAL FIRE FIGHTING MANUFACTURING FZCO. - (NAFFCO-JAFZA) Department: Fire Trucks Division Location: Jebel-Ali, Dubai, U.A.E Date: August 11, 2011 – March 08, 2015 Timings: 07:30AM – 5:00PM – FRI -SAT OFF Responsibilities as an After Sales Coordinator

CUSTOMER COMPLAINTS

Registration - filling out of registration forms &commercial &technical request forms (spare parts, annual maintenance contract, repair & service, inspection & investigation of vehicles etc).

Coordination / Follow ups w/ clients (by phone/email).

In-House Warranty Service: Ensure the delivery of the vehicle in the factory. If vehicle is registered, prepared gate pass. If not, coordinate w/ the Logistics Dept. and request requirements for Customs, i.e., invoice (mentioning maintenance), packing list, trade license and vehicle registration and certificate prior proceeding w/ the delivery.

On-Site Warranty Service: Prepare and get the following approved: job card, reports, and customer satisfaction feedback and pick-up requests.

Monitoring of progress of the complaint - follow up.

Sending out closing report to clients through respective salesman.

Updating the registration list and maintaining the files. COMMISSIONING & TRAINING

Maintaining and updating the monitoring of vehicles pending for Commissioning.

Assist the engineers in arranging for travel w/c includes the following documentation: ASD Visa Request Forms, Business Trips, Itinerary and Cash Requests.

Assist in the preparation of Commissioning & Training Reports and Customer Satisfaction Feedbacks.

Assist the Senior Coordinator in maintaining the files.

Prepare Pre-Commissioning Reports.

AFTER SALES ORDERS

Preparing proforma invoices and following up on the payment from the client.

Provide assistance on maintenance engineer for the arrangement of shipment of various materials and furnishing delivery reports.

MANPOWER ANALYSIS FOR AFTER SALES TECHNICIANS

Maintaining and updating the excel sheet for ASD Manpower Analysis and forwarding the same to the Administrative Coordinator for update daily and weekly to the Production Coordinator.

Ensuring that the overtime conducted outside is listed and approved.

Reimbursement Forms for expenses incurred for outside warranty services and inspections. OTHERS

Ensuring that exit passes for all personnel (including technicians), medical certificates, late attendance forms and other forms are prepared, signed and approved.

Coordination on renewal of employment cards/visas and contracts with the Administrative Dept.

Preparation of Business/Travel Expenses Report of After Sales Technicians. Responsibilities as an Estimation/Engineering Coordinator

In-charge for enquiry registration.

Feasibility study regarding enquiry.

Updating daily offers list index.

Reviewing of customer specifications and or tender specifications and drafting of specifications / compliance sheet in accordance to the requirements.

Coordinates with the Estimation Engineer in making the commercial offer, technical specifications, compliance sheets, submittals and other documents and send the same to the salesman/client.

Preparation of commercial offers, technical specifications.

Sending offers and updating offers sent folder.

Reports daily offer sent and pending quotations.

Follow up with clients regarding clarification of offers.

Generating sales orders (oracle).

Updating sales orders and Master List of all Enquiry and Offered Sent.

Any other duties assigned by the Director/Operations Manager/Dept. Head.

Printing, scanning and filling of documents.

Company Name: RASHED DARWISH AL KETBI CO. Real Estate & Commercial Investment LLC. Department: Sales & Marketing Location: Tecom, Al Barsha South 1, Dubai, U.A.E Date: July 28, 2010 – March 31, 2011 Timings: 8:00AM – 5:30PM – FRIDAY OFF Responsibilities as a Sales Secretary cum Receptionist

Sourcing of new database and developing existing clients.

Receive, direct and relay telephone messages and fax messages.

To communicate courteously with all customers by telephone and emails, building positive relationships to our valued clients by use of appropriate questioning, clarification & language.

Re-direct calls as appropriate and take adequate messages when required.

Respond to the client queries thru phone, emails and even to those walk-in clients.

Assist the clients in the showroom apartment then discuss the differences between sold apartments from rental apartment.

Preparing the job orders requisition from the tenant’s request and complains.

Coordinating to the maintenance building team to do the following snags.

Preparing tenancy contract for our new tenant, making a receipt for all the cheques.

Make an invoice for all the carpentry works, miscellaneous works, for any additional works that being done in the apartment.

Also coordinates to the housekeeping team for all the cleaning services to be done in the apartment.

Make a record for the expenses and petty cash of our manager.

To maintain and update the records in the RDK Maintenance Log Sheet.

All the keys of the empty apartment should be monitor (log in/out) & kept in proper places.

If there’s a fire alarm within the tower or the lift is stacked it must be reported to the security.

To work as a part of sales team, to provide sales support and/or assistance to other team members and to achieve the departmental standards.

Company Name: OBAYASHI-KAJIMA-YAPI MERKEZI JOINT VENTURE Dubai Metro Rail Project – (15.5 AED Billion Project) Dubai Rapid Link Consortium (DURL)

Department: Procurement & Logistics Location: Union Station Deira, Dubai, U.A.E Date: November 08, 2007 – April 30, 2010 Timings: 8:00AM – 6:00PM – FRIDAY OFF Responsibilities as a Site Purchase Officer

Prepares all the Site Requisition Orders, requested by the Project Manager/Construction Manager & Site Engineers.

Make a Purchase, Work, Service, and Sales Order for all construction materials needed at site.

Make a Hiring Order of all Machineries/Equipment’s even hiring of Manpower /Laborers.

Manage applications resulting from major tenders and requests for quotations and jointly with end user departments conducts analysis and make initial recommendations.

To provide requisite materials/services at the earliest to the construction team to expedite the progress and complete the project in time.

Developing /pre-qualified new supplier/contractor sources to meet the sites requirements.

Developing and manage relationships with suppliers to ensure the availability of goods and services to the required quality, price and delivery.

Update the purchase data and follow – up on the timely delivery of the orders.

Received all the deliveries then instruct the storekeeper to control and monitor the materials.

Negotiating the price to the supplier & comparative statement (discount, price comparison of materials).

Preparing request form and sales order of all the disposal of re-usable materials/machines of all scrap material.

Liaise with Account Department on payment matters.

Ensure that a complete audit trail is maintained records.

In-charge in the overall administrative works (photocopying, sending fax/emails, delivery notes, filing and records keeping).

ACHIEVEMENTS:

Represented the company and develop ties with potential clients in trade shows and exhibition.

Expertise in handling the task effectively and exposed in performing various responsibilities. EDUCATION:

Bachelor of Science in Computer Science - 1998 -2002 Adamson University – Manila, Philippines

QUALIFICATIONS:

Strong customer relations and leadership skills.

Discretion and understanding the need for confidentiality.

Ability to work with minimal supervision.

SUMMARY OF SKILLS:

Project Planning, Contract Management, Material & Logistics Management

Procurement, expert in sourcing & purchasing practices.

Client – Vendor – Supplier Relationship

Knowledgeable of Windows (Microsoft Word and Excel) Timberline, Oracle, GP System. PERSONAL INFORMATION:

Nationality : Filipino

Civil Status : Single

Visa Status : Residence Visa (Dubai UAE)

Passport No: : P3692839B

Character Reference available upon request

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