Telecommunications Technician, Office Clerk
Resume:
KEITH RAMSAMOOJ
**Bejucal Road, Cunupia • Chaguanas • 868-***-**** • *.*****@*****.***
Objective
Reliable Office Clerk with five years of experience performing administrative and clerical duties such as answering telephones, receiving the public, providing customer assistance, data processing, record keeping, managing and distributing information, taking memos and maintaining files. Using strong communication skills for optimum service and positive attitude towards getting a job done..
Experience
2014–2019
Actavo (Digicel Play) - Service Delivery/Telecommunications Technician
oManaging all communication between stakeholders to channelize all levels of inter-office communication.
oMaintaining an existing filing system and assisting in sorting and filing the appropriate paperwork in designated files.
oPreparing electronic correspondence, bills, checks, statements, receipts, and other relevant documents.
oAdministering and distributing internal communications and emails effectively to appropriate personnel.
oManaging mail and ensuring delivery to right recipients, applying postage stamps to outgoing mail and ensuring compliance to postal standards.
oMaintaining an inventory of office supplies and informing purchase staff regarding items for purchase and receiving supplies, cabinets or bins and stock shelves.
oProviding support to the receptionist as per requirement and responding to phone calls.
oPerforming a variety of routine clerical duties according to standards and procedures.
2010–2014
Ministry of Community Development, Culture and the Arts (O.J.T.) - CLERK 1
oPrepare meeting agendas, take care of transcribing minutes, and circulate this to the staff
oAnswer telephone calls and takes messages
oMaintain and update office files, inventory, mailing lists, and database systems
oOperate office equipment like personal computer, photocopiers, scanners, voice mail systems, and facsimile machines
oCollect information needed by the office staff or supervisors
oArrange appointments of the team members
oMake travel arrangements for the travel staff
oPrepares letters and other correspondences
oDo simple bank transactions and basic bookkeeping for the company
oCommunicate with customers and other offices as the need arises
oProofread and organize records, reports, and documents
oPrepare documents such as government and business forms for processing
oDirect tasks of lower-level clerks
oArrange for the repair or troubleshoot of office equipment
oOrganizes all company records including communication and business documents;
oManages all inbound calls;
oSets appointments for key executives;
oResponds to questions and inquiries in an effective manner;
oManages calendar of key executives;
oConfirms meetings with associates, clients and the supplier;
oPrepares spreadsheets and Power Point presentations;
oComposes business correspondence on a limited capacity;
oConducts business transcription;
oMaintains office cleanliness;
oOccasionally liaisons with associates, suppliers and clients;
oOversees disbursement schedules for the company;
oMaintains records for inventory management purposes.
Education
ST. KEVINS COLLEGE, SAN FERNANDO
Mathematics (3) • English A (3) •Social Studies (2) •Principles of Business (2) •Office Procedures (3)
Courses
CERTIFICATE OF PARTICIPATION (CLERK 1) - MINISTRY OF SCIENCE, TECHNOLOGY & TERTIARY EDUCATION OJT
MICROSOFT OFFICE APPLICATIONS (B+) 2006-2007
PC REPAIRS & MAINTENANCE (DIPLOMA) 2006-2007
o List technology careers and recognize the interpersonal and business skills necessary to succeed as a PC technician
oIdentify the tools and test equipment associated with PC repair and maintenance activity, know how hardware and software work together in the operation of a PC, and outline the process for assembling a personal computer
oIdentify different types of removable media devices, name the physical components of a hard drive and know the function of each, as well as know how to maintain disks and systems
oIdentify electrical terms and symbols, and describe how to recognize a failed power supply and how to replace it, as well as describe a multimeter and its functions
oIdentify various operating systems along with their characteristics, features, discuss the processes required to install hardware and software using Windows XP, Vista, and 7, and Mac operating systems
oIdentify different types of system boards, list the physical components of memory, and describe how memory is accessed
oDescribe how to solve basic computer problems, define the differences between a virus, worm, and a Trojan horse, and identify the types of threats against a computer system
oDescribe how PCs communicate with each other, identify the typical input/output devices encountered in a computer system, and describe the process of configuring routers, switches, as well as static and dynamic routing schemes
COMPUTER LITERACY 2001
DEFENSIVE DRIVING+HEAVY T.
ARCELOR MITTAL TRAINING ADVANTAGE PROGRAMME 2008
Summary of Qualifications & Experience
5 CXC PASSES INCLUDING MATHEMATICS & ENGLISH LANGUAGE
GOOD ORAL & WRITTEN COMMUNICATIONS SKILLS
TEAMWORK, PROFESSIONALISM & INTERPERSONAL SKILLS
GOOD WORK ETHIC
ABILITY TO ADHERE TO POLICIES & PROCEDURES
ADVANCE KNOWLEDGE OF THE OPERATIONS OF AN OFFICE ENVIRONMENT
Skills & Knowledge
Proficient in Microsoft Office Applications
Previous work experience in CLERK 1 Position
Comparable combination of experience & academic qualifications
Easy to get along with; great at handling different kinds of people
Flexible and adaptive to new environment, methods and systems
A Team-Player
5+ years' experience as Office Clerk
Punctual
Highly Patient
Excellent Communication Skills
Personal Information
Civil Status: Married
Dependents: 1-month old Son
Date of Birth: 21/12/1987
Hobbies: Cooking, table tennis, decorating, movies,
References
1.Michael Wilkinson – Hospital Attendant NCRHA - (868 -297-6141)
2.Timothy Rampersad – Chiropractor - (868 -336-5342)
3.MRS. TORRES- SUPERVISOR 1 – MINISTRY OF COMMUNITY DEVELOPMENT (SIPARIA)- 649-2473
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