Resume

Travel Consultant

Location:

Johannesburg, Gauteng, South Africa

Salary:

R15000

Posted:

July 27, 2021

Contact this candidate

Resume:

EDUCATION

Sales and booking of travel experiences for staff members;

Sourcing of products and deals

Receiving and receipting payments-

Advising staff members on Visa requirements and travel requirements Incident and complaints resolution

Electronic and telephonic quoting

Sales and booking of travel experiences for clients Receiving and receipting payments

Advising clients on Visa requirements and travel requirements Incident and complaints resolution

Keeping accurate records of deposit payments

Banking reconciliation

Deposits at the bank (ATM or cashier)

Daily cash ups

Monthly reporting

Keeping accurate records of daily interactions with clients Electronic and telephonic quoting

FLIGHT CENTRE SOUTH AFRICA

Flight Centre Travelwise Manager October 2017- December 2018 Duties:

Travel Expert- Vaal Mall May 2016- September 2017 Duties:

Sales and booking of travel experiences for leisure and corporate clients Sourcing of products and deals

Receiving and receipting payments (cash, credit card, EFT payments) Advising clients on Visa requirements and travel requirements Incident and complaints resolution

Invoicing of travel bookings

Electronic and telephonic quoting

AIM GLOBAL TRAVEL

Senior Travel Consultant August 2019- May 2020

Duties:

MICHELLE

ROUX

I am a loyal, adaptable individual,

who honours the virtues of,

honesty, reliability and pride.

I also value family, conviction and

integrity.

I strive to always maintain a

positive attitude and an

approachable nature; and I am

willing to take on any opportunity

that will strengthen my career

aspirations and allow me to grow

personally and professionally.

SECONDARY SCHOOL:

RIVERSIDE HIGH SCHOOL

(1994-1998)

Grade Passed: Grade 12 (Matric)

Subjects Passed:

English; Afrikaans; Science;

Biology and Typing

S E N I O R T R A V E L C O N S U L T A N T

PERSONAL DETAILS

PERSONAL PROFILE WORK EXPERIENCE

Citizenship: South African

Identity number: 800-***-**** 086

Driver's license Code B

Address: 14 Brand van Zyl Avenue, Peacehaven, Vereeniging Mobile: 083-***-****

Email: adnw2q@r.postjobfree.com

WORK EXPERIENCE (CONTINUED)

Assistant store manager

Reporting (when required / requested)

Ensuring consultants are doing their required duties Mid-month 1-on-1’s with team

Drive directorships

Sales and bookings of travel experiences for clients Receiving and receipting payments

Advising clients on Visa requirements and travel requirements Incident and complaints resolution

Store manager

Reporting (when required / requested)

Ensuring consultants are doing their required duties Monthly 1-on-1’s with team

Drive directorships

Sales and bookings of travel experiences for clients Receiving and receipting payments

Advising clients on Visa requirements and travel requirements Incident and complaints resolution

Sales and booking of travel experiences for clients Receiving and receipting payments

Advising clients on Visa requirements and travel requirements Incident and complaints resolution

FLIGHT CENTRE SOUTH AFRICA (CONTINUED)

Assistant Team Leader February 2016-April 2016

Duties:

Team Leader - Randpark Ridge June 2015 – January 2016 Duties:

Travel Expert-Riversquare January 2011- June 2015 Duties:

MICROSOFT SUITE

Word, Excel, PowerPoint, Outlook

and Internet Explorer course

completed

TELEPHONE ETIQUETTE

One day course completed

INTEC COLLEGE

Function and wedding consulting

and organising course completed

PROFESSIONAL SWIMMING

TEACHERS AND COACHES

ASSOCIATION

Level 1 completed

COURSES COMPLETED

Running the reservations and function department for the Riviera on Vaal Hotel and Country Club

Reporting (when required / requested)

Delegating of e-mail enquiries and ensuring timeous follow ups Reservation and function duties as required

Sending quotations and pro-forma invoices

Preparing function sheets

Contract management

Handling all deposits (payments and posting)

Use of Fidelio, IFCA & Protel Computer Systems

Making telephonic and e-mail reservations for three various 5-star destinations

Handling guest queries via telephone and e-mail

Switchboard management

Guest liaison

Finances (sending invoices, preparation of pro-forma invoices, capturing and securing of credit card details,

Follow ups on provisional bookings

Quality calls to previous guests

RIVIERA ON VAAL HOTEL AND COUNTRY CLUB

Reservations Manager June 2010- December 2010

Duties:

Central Reservationist at MV Communications (Subsidiary of Riviera on Vaal Hotel and Country Club) November 2005- June 2010

Duties:

SKILLS AND

COMPETENCIES

Excellent written and verbal

communication skills

Conversational proficiency in

Afrikaans

Attention to detail

Skilled in research, writing and

editing

Good relationship-building and

interpersonal skills

Proficient across Microsoft

Suite and general good

technology proficiency

Proficient across major social

media platforms

Basic financial administration

skills

Organised and trustworthy

Innovative and creative

WORK EXPERIENCE (CONTINUED)

Use of Fidelio Computer System

Checking in and out of guests

Handling guest queries face-to-face and telephonic Switchboard management

Room allocation and reservations

RIVIERA ON VAAL HOTEL AND COUNTRY CLUB (CONTINUED) Receptionist June 2005-October 2005

Duties:

Switchboard and call management

Faxing and computer administration

Typing of quality assurance manuals and various other documentation Liaising with quality assurance manager on relevant projects BECKERS INDUSTRIAL COATINGS

Administrator (Part-time) May 2002-July 2002

Duties:

Swimming instructor for children of all ages

Receipting payments

Handling swimming and payment queries

Scheduling classes and sessions

Computer administration including workable programmes (running of the school, including PRO duties)

THREE RIVERS SWIMMING CENTRE

Swimming Instructor and Administration Assistant August 2001-May 2005

(Seasonal)

Duties:

PERSONAL INTERESTS