Gintare Svirskaite

074******** ● N* *NS London, United Kingdom ● adnw2p@r.postjobfree.com

EXPERIENCE

IT First Line Support Technician January 2020 - Present

Bott and Co Solicitors Wilmslow, UK

Coordinating and communicating as a main point of contact for IT Helpdesk with 6 core departments, both (infrastructure and development) IT teams and external support companies to ensure seamless negotiation and resolution of raised requests.

Creating insightful and accurate weekly IT helpdesk report identifying repetitive trends and progress of complex issues to IT teams and managers keeping everyone up to date and fully informed.

Constructing, manipulating, and testing workflows on VisualFiles software as well as ensuring smooth operation of local, server based and remote desktop work environments, Microsoft Office products.

Deploying Windows patches/updates to robot machines.

Key Accomplishments:

●Analysed and recommended to Head of IT to re-allocate IT operations tasks to Operations department reducing workload for software developers and infrastructure engineers allowing them to focus on IT-based issues and projects.

●Troubleshooting IT issues providing prompt solutions, resulting in more than 50% reduction in the quantity of tasks escalating to 2nd and 3rd line support technicians.

IT Infrastructure Assistant December 2019 – January 2020

Bott and Co Solicitors Wilmslow, UK

●Taking over IT infrastructure operational and administrative tasks as asset administration, support queries, securing data received via various authorised formats and platforms.

●Maintained IT infrastructure demands to abide policy requirements while maintaining utmost confidentiality.

●Set up and configured user accounts and provided IT training to new employees.

●Installation and deployment of new and existing software and hardware in line with defined procedures and security policies.

Operations Administrator July 2019 - December 2019

Bott and Co Solicitors Wilmslow, UK

●Supported IT information security manager with administrative tasks, supervised new and existing policies and administered line management structure.

●Completed destruction of finalised cases within a few days while maintaining accuracy and data security regulations.

●Reinforced accounts team by approving settlement summary, cost agreed sheets and stage I, II cheques.

●Administered company’s invoices held on medical agencies accounts supporting relations with medical suppliers.

●Supervised general enquiry responses and escalated information to appropriate personnel to secure distinctive customer service.

●Instructed medical agencies, monitored ATE policies and allocated self-generated files to fee earners ensuring smooth information flow between departments.

Office Assistant February 2019 – July 2019

Bott and Co Solicitors Wilmslow, UK

Performed clerical duties as part of but not limited to holiday sickness claims department.

Managed physical items box containing evidence and medical records of represented clients.

Supervised reception including operating phone system, interacting with visitors, maintaining security policies while ensuring a professional front desk environment.

EDUCATION

Bachelor of Science in Genetics University of York, York September 2018 – July 2018

Secondary Education Druskininkai Rytas Gymnasium, Druskininkai September 2011 – July 2015

Piano M.K.Ciurlionis Art School September 2003 – June 2010

VOLUNTEERING

"Vilmos vaistine” Pharmacy, Druskininkai Volunteer October 2018 – January 2019

Priced and organised the inventory. Provided administrative and IT support.

Maintained the pharmacy’s hygiene and cleanliness requirements.

Acquired business awareness and insight on administrative support.

“Mind” Charity Shop, York Volunteer June 2018 – September 2018

Priced merchandise, stocked shelves and took inventory of supplies. Responded to customers questions/concerns with friendly and knowledgeable service.

Developed customer service and retail skills. Improved Interpersonal, organisation and planning skills.

HARD SKILLS/SOFTWARE

Microsoft Office 365 VisualFiles Windows 10 PaperRiver Mitel Phone Manager Zendesk Technical Writing

SOFT SKILLS

Attention to detail Communication Problem Solving Interpersonal skills Flexibility Situational Awareness

LANGUAGES

Lithuanian Writing, reading, speaking Native

English Writing, reading, speaking Fluent

COURSES

Microsoft Operating System Fundamentals Pluralsight September January 2021

Smartphone Photography Skillshare April 2021

Video Production – The Complete Filmmaking Course Skillshare May 2021

Adobe Illustrator for Beginners Skillshare July 2020

Adobe Photoshop for Beginners Skillshare June 2020

The Fundamentals of Digital Marketing Google Digital Garage May 2020

Mental Health First Aider MHFA June 2017

AWARDS

Runner-up for Rising Star at Bott and Co Solicitors

HOBBIES

Playing piano over 17 years including graduating from M.K.Ciurlionis Art School.

Jogging/Pilates

Reading (fiction and non-fiction)

References are available upon request

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