Associate Director
Resume:
Kimberly Smith
Email: ***.********@*****.***
Software Development Lifecycle – Project Planning – Team Leadership – Quality Assurance Systems Analysis – Specification Development – Change & Release Management – Resource Management – Problem Resolution – Communications – User Interface Design
PROFESSIONAL EXPERIENCE
Humana – Green Bay WI
2020 to Present
Associate Director – Clinical Technology Solutions
Lead a team of 60+ Contractors (onshore and offshore) and Team Member Developers, Technical Leads, Architects and Quality Engineers responsible for developing and supporting Humana Clinical applications including Salesforce and internal custom applications
Develop and implement enterprise support for maintained applications for large userbase (> 10,000)
Manage enhancements, integration, and production support for all legacy applications within the Humana clinical organization providing top-notch internal customer support
Oversee budgeting to ensure appropriate financial and organizational support based on IT and Business strategy.
Develop and maintain key relationships with Senior Leadership and Business Stakeholders, including the presentation of key results and proposals
Ensures the team culture, engagement, well-being, inclusion, and diversity of the team
Lead as well as coordinates cross-functional, agile teams from prototype design to delivery of fully developed minimum viable products that are ready for customer use.
Extensive use of ServiceNow for internal customer support
2016 to 2020
Sr Manager of Business Systems Analyst Team – Humana At Home
Lead a team of Technology Business Consultants that are responsible for managing large IT projects that support Humana At Home Care Management products and services provided to our Medicare and Medicaid members
Develop and maintain key relationships with Senior Leadership and Business Stakeholders
Create internal knowledge base and FAQs to provide end-user support for supported systems
Create and lead initiatives for special projects, developing a greater understanding of system and environmental issues in the process
Review and analyze results, assisting other business areas with issue resolution
Contribute to final decisions regarding the readiness of production installations
Provided technical support and quick system solutions and enhancements to our Humana At Home In Home Business as well as SeniorBridge during the COVID-19 Pandemic crisis
Collaborated with ECOM Technology Solution Implementation Team in building a Roster Product to support our Enterprise Clinical Operating Model (ECOM) Pilot.
Technology Business Consultant – Humana At Home 2014 to 2016
Successfully led a full integration project for an acquired company in less than 4 months when first starting with Humana. This included a seamless conversion of 12,000 users from an external application to the Humana portal with limited postproduction issues and maintained superb customer service support.
Responsible for leading large IT projects that support Humana At Home Care Management products and services provided to our Medicare and Medicaid members. Design, guide and oversee the development and implementation of processes, which meet the requirements of business owners.
Develop and maintain key relationships with Senior Leadership and Business Stakeholders
Manage and mentor other Technical Business Consultants on the Humana At Home team on project management best practices and continuous process improvement.
Create and lead initiatives for special projects, developing a greater understanding of system and environmental issues in the process
Review and analyze results, assisting other business areas with issue resolution
Work with the Health State exchanges and outside vendors on a daily basis.
Contribute to final decisions regarding the readiness of production installations
Associated Bank – Green Bay WI 2012 - 2014
Assistant Vice President Business Systems Analyst II
Responsible for leading mid-sized projects that support Treasury Management and Commercial applications.
Led successful system integration projects with vendor ACI who supported a number of treasury management services for Associated Bank.
Consult, communicate, and provide information by relevant methods across business lines to maintain effective working relationships between the business line and IT. This includes reviewing/assessing technology request, negotiating & prioritizing requests based on ROI, and communicating status of project work & issue resolution.
Monitor, measure and report on technology issues, opportunities and project plans within agreed formats and time schedules. Includes the development, monitoring and reporting of business lines and vendor Service Level Agreements – SLA’s (productivity, stability, quality measurements and standards).
Ameriprise Financial Company – De Pere WI. 2009 - 2012
Programmer Analyst
Code, test and troubleshoot existing programs utilizing the appropriate hardware, database, and programming technology.
Maintain and modify programs; make approved changes by amending flow charts, develop detailed programming logic, and coding changes. Write and maintain programming documentation.
Analyze performance of programs and take action to correct deficiencies based on consultation with users.
Work with both internal and external clients to trouble-shoot and provide critical system maintenance to any internet issue.
Work on development projects in an Oracle client-server environment utilizing queries and stored procedures to update, maintain and support databases and applications for our clients.
Integrys Business Support, LLC (IBS) – Green Bay WI. 2008 - 2009
Designer Analyst
Create and Maintain Intranet and internet sites using corporate standards and best practice techniques.
Assist corporate publishers with their Intranet sites.
Create and maintain cold fusion corporate forms and calendars.
Development toolkit includes Dreamweaver, Photoshop, Visual Studio, WCM (Web Content Management tool).
Schneider National Carriers – Green Bay WI. 1996 - 2008
Area Specialist
Primary interface between customers and various components of Schneider National transportation divisions
Solicit freight to increase revenue for lines of business including truck load, intermodal and brokerage
Complete accurate EDI transmissions to ensure timely updates and invoicing
Resolve situations and build a solid working relationship with all customers to deliver expected results
Communicate effectively with external and internal customers
Participate in quality control initiatives to develop internal associates that affectively served our customer needs
Coach and mentor junior members of a team to ensure continued progression within customer service realm
Lead ad-hoc groups to facilitate team events, holiday celebrations and customer visits
Worked on site with customer contracted for dedicated truckload service in Los Angeles California from April 1999 to July 2002
Ensured timely and accurate updates of all freight related information
Updated multiple information systems including customer related databases
Anticipated and resolved issues related to service concerns
EDUCATION
B.S. in Information and Computing Science with a minor in Mathematics, Cum Laude
University of Wisconsin-Green Bay
Member of the National Honor Society
Member of Phi Kappa Phi
Certified SAFe 5 Agilist
TECHNICAL PROFILE
Languages: Java, JavaScript, HTML, C++, C#, Cold Fusion, Visual Basic, Oracle, PL/SQL, UNIX Shell Scripting
Platforms: Microsoft Windows, UNIX, Salesforce
RDBMS: Oracle, Microsoft SQL Server, Microsoft Access
Tools: Visual Studio, Visual Studio C++, TOAD, Eclipse, Tortoise CVS, Cognos Reporting, informEnt, SQL Server Reporting Services, Qtest, Azure, Miro
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