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Banquet Server Bartender

Location:
DeSoto, TX
Salary:
15.00
Posted:
July 24, 2021

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Resume:

CHARLOTTE HILBURN

*** ********* **. ******, ** **115 ● C: 773-***-**** ● adnvuu@r.postjobfree.com

EDUCATION

Von Steuben Science Center June 1984-May 1988

General Studies

PTC Academy November 1990-February 1991

Certified Nursing Certificate

CHCP College February 2021-November 2021

EMPLOYMENT

Hilton Anatole February 2018-current 2201 North Stemmons Fwy Dallas, TX 75207-214(748-1200)

Banquet Server

●Set up and break down events for fundraisers, weddings, awards, and parties of different themes.

●Read and execute BEO for the events and follow a set itinerary.

●Serve and clean up plated and buffet events.

●Serve cocktails for receptions.

●Be at attention and best serve our guests with special diets and requests.

Red Lobster

600 N Cockrell Hill RD. Duncanville, TX 75116 July 2017-March 2018

Bartender

●Provided daily drinks that were special made to red lobsters standards.

●Served guests from the menu by informing the guest of what options we have.

●Took to-go orders and expedited the food to our guest.

●Made personal suggestions on how to improve our drink menu.

●Executed daily duties with high enthusiasm and accuracy.

Sheraton Dallas June 2014-April 2017

400 N. Olive Street Dallas, TX 75201 - 214(922-8000)

Restaurant Server

●Greeted and served hotel guests and businesses around the surrounding area.

●Explained daily special for breakfast and lunch.

●Created specialty drinks upon request.

●Established good rapport with our returning guests.

●Made a relaxing and enjoyable environment conducive for all guests to return.

Sheraton Suites Market Center January 2011-April 2014

2101 North Stemmons Fwy Dallas, TX 75207- 972-***-****

Bartender/Server

●Thoroughly explained the characteristics and descriptions of wines and champagnes on the wine list to customers.

●Strictly abided by all state liquor regulations, particularly in regard to intoxicated persons and minors. Provided prompt, efficient, friendly, and quality service at all times. Responsible for scheduling of servers, bussers, and bartenders.

●Accurately balanced cash register at all times. Operated the cash register and processed customer cash and credit card payments.

●Maintained stock levels to prevent shortages of critical items. Accurately and quickly calculated checks and made change.

●Quickly removed debris accumulated at the bar to consistently maintain a clean service area.

●Prepared and served delicious espresso and coffee drinks according to memorized recipes.

●Accurately filled customer orders. Promoted positive customer and associate relations through courtesy, service and professional appearance.

Westin City Center/Marriott City Center January 2005-January 2011

650 North Pearl Street Dallas TX 75201-214-***-****

Restaurant Supervisor

●Manage a staff of 9 servers, in a full service restaurant seating 150.

●Assisted bartenders in maintaining adequate supplies and product for the bar and extended service area.

●Responsible for assisting in hiring, training, brand standards, and inventory controls.

●Responsible for scheduling of servers, bussers, and bartenders.

●Responsible for inventory controls, cash handling, operational reports, training, beverage menu creation and promotions.

●Prompt, efficient, friendly, and quality service at all times.

●Took prompt corrective action whenever necessary to maintain the satisfaction and safety of all patrons and staff.

●Greeted newly seated guests in a friendly and timely manner.

●Fill in as bartender and server as necessary

●Supported the Banquet Department as banquet bartender when needed.

Service Express Agent

●Answered calls to the hotel in a professional and welcoming manner.

●Handled guest concerns on billing.

●Entered guest reservation, made changes, checked out guests, and entered special requests for guests.

●Complied with guest concerns and entered in starguest resolutions.

● Pre Authorized credit card for reservations for desired dates.

Room Service Attendant

●Answered room service phone to take guest orders for breakfast, and lunch.

●Prepared tables for room service attendants to take to guests.

●Supported mini bar department for 407 rooms, stoking product in rooms and charging appropriately.

REFERENCES

●available on request

SPECIAL SKILLS

MICROS POS System, HIS POS System, Galaxy, and Light speed. Life and Health Insurance License.



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