** ******** ******

Kagiso house

Kempton park

**19

JOHANNESBURG

Home: 071-***-****

Mobile: 076-***-****

Email: adnvrc@r.postjobfree.com

MASOTE, Obakeng Tebogo

Date of Birth

** ********* *994

Place of Birth

Pretoria

Identity Number

940-***-**** 085

Nationality

South African

Marital Status

Single

Gender

Male

Religion

Methodist Church of Southern Africa

Home Language

Setswana

Other Language

English – Speak, Read & Write

Afrikaans – Speak, Read & Write

Setswana – Speak, Read & Write

Health Condition

Healthy & Excellent

Criminal Offences

N/A

Hobbies / Interests

Travelling & adventure; Cooking, Watching Television, Attending Church

Summary of qualifications

EPT Aviation Training Pty (Ltd) OR Tambo Airport JHB

Cabin Crew Member Licensing

2015

Safety * emergency Procedures Training

Crew Resource Management

Security

Grooming

AVMED

Education

2001 Laudium Secondary School Laudium PTA

Matriculation Examination – Grade 12

Work experience

2015 - Current Bid Air Services OR Tambo Airport JHB

CUSTOMER SERVICE AGENT

Primary Roles & Responsibilities:

•Ensures a safe work environment by following all ATS rules and regulations regarding the work place.

•Checks passengers in at ticket counter and gate and hands out boarding passes for outgoing flights

•Checks passenger baggage and places bag tags on them at the ticket counter for appropriate destination.

•Coordinates ticket counter activities with those on the ramp regarding baggage handling to assure that all bags get on the outgoing flight.

•Handles customer complaints regarding ticketing and baggage handling when problems arise. (i.e. lost baggage, lost/misplaced tickets, canceled flights or delayed flights).

•Makes announcements regarding flight activity at gate or over airport’s general PA system.

•Answers customers’ inquiries regarding flight schedules, fares, space availability for a particular flight and other questions that may arise

• Maintains the level of service expectations of both the passenger and the airline customer at all times.

•Communicates with flight crew on ground and via ground to air radio.

•Coordinates with other airport vendors regarding specific flight information (i.e. fueling, catering, etc.)

•Responsible for all flight movement messages in and out.

References

Ms. Ayanda SITHOLE Bidair Services OR Tambo Airport JHB

Supervisor

Telephone : 071-***-****

Contact this candidate