Office Manager Arabic

Botrous Mounir Labib

Grace Residences, Taguig

Manila, Philippines.

Mobile: +63-917-***-**-**

E-mail: ******.******@*******.***

Objective

Confident, hardworking and ambitious individual determined to develop a successful career. I have a great desire to learn as well as display enthusiasm in my work. Apart from my working experience from various positions in the hospitality industry, I also possess strong leadership skills and am proficient at working as part of a team as well as on my own.

Personal details

Education qualifications

(Certifications)

Date of Birth

: July 18th 1987

University Degree

: Bachelor of English Education

Nationality

: Egyptian

University

: Helwan University

Gender

: Male

Faculty

: Education

Marital Status

: Married

Major

: English

Visa Status

: TRV

Graduation year

: 2009

Work History

Company

OANDA

Philippines

Dates from / to

December 2019 Till now.

Title

Account Opening Analyst - Arabic

Job description

Review and process pending accounts.

Ensure and protect client information.

Manage internal and external reporting.

Identify and analyze potential fund risk level.

Update customer account information as and when needed.

Cooperate with internal teams for accurate and timely processing of client’s applications.

Coordinate with Client Account Manager to ensure client satisfaction.

Hotels

J5 Rimal Hotel Apartment,

Dubai.

Dates from / to

October 2016 February 2019

Title

Senior Front Desk Agent

Job description

Assist the Front Office Manager to evaluate levels of Guest satisfaction and monitor trends, with a focus on continuous improvement

Maximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilities

Assist the Front Office Manager with setting departmental objectives, work schedules, budgets, policies, and procedures

Ensure Team Members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area, and are continuously trained to learn and understand policies and practices

Maintain good communication and working relationships with all hotel departments

To solve problems or issues that they encounter during their stay.

SAVOY Sharm el-Sheikh

Hotel

June 2016 till November 2016

Egypt

Date &

Place

Supervisor Communication Center.

Title

Monitors services by maintaining records for the communication center; initiating, coordinating, and enforcing policies and procedures.

Provides physician answering services by receiving, forwarding, and recording operations.

Facilitates inter- and intra-department telephone calls by maintaining telephone directories.

Maintains beeper system by compiling data, making changes.

Responds to emergencies by activating emergency notification systems; dispatching helicopters; contacting cardiac, burn, trauma, and other special teams; notifying security, fire, and police; initiating disaster plan call list.

Job description

Bintan Island with

Hotel

January 2014 TILL December 2014

Indonesia – Asia

Date &

Place

Receptionist & Guest Relation

Title

Take reservations (either by phone, fax or e-mail).

Process check-ins (arrivals) and check-outs (departures).

Allocate rooms to guests and give guests their room key.

Prepare bills, take payment and also handle foreign exchange.

Deal with queries and requests from guests and clients.

Handle complaints.

Receive outgoing calls and pass on messages.

Help out guests with special requirements.

Explain the hotel facilities to guests and upselling.

Give out information and advice on places of interest and sightseeing spots.

Providing clients with information about new promotional opportunities.

Job description

Hotel

January 2013 TILL December2014.

Date

Receptionist

Title

Operate telephone switchboard to receive and forward calls and schedule appointments.

Receive payments and record receipts for services.

Route emergency calls correctly.

Perform administrative tasks, such as typing, proofreading, or transcribing.

Use paging and interoffice communication equipment.

Greet people visiting the office. Determine the purpose of their visit and direct them to the proper place.

Job description

Computer & Internet Skills

Good Command of Opera.

Windows XP.

Microsoft Office Programs (Excel, Word, Power Point).

Languages Skills

Arabic

: Mother Tongue.

English

French

: Second language (Fluent).

: Advanced.

Russian

: Basics.

References

*Upon request.

Contact this candidate