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Health services manager/Public health Administrative Officer

Nairobi, Nairobi County, Kenya
July 24, 2021

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P.O. Box ****-***** Kisumu

Tel: +254-***-***-***



A meticulous and well-organized administrative professional with exceptional skills in medical office operations, record keeping and coding. Excellent communication and interpersonal skills with the ability to quickly build relationships and form trust with people from various backgrounds. Seeking to take next career step in health administration with a respected organization dedicated to providing high-level care to diverse patient populations.


Office Administration

Customer Service

Health Records


Schedule Management

Inventory Management

Microsoft Office Suite


Bachelor of Science (Health Services Management - Healthcare Administration): Kenyatta University, Nairobi.

September 2015 - December 2019

Certificate in Leadership and Mentorship Development, Kenyatta University,Nairobi.

September 2018 - December 2018

Kenya Certificate of Secondary Education: Nyamira Girls High School, Bondo.

January 2011- November 2014)


Mkopa Brand Activator at Safaricom- Jubilee Retail shop, Kisumu.

January 2021 to Date

Roles and Responsibilities:

Generated sales within the retail center and ensured that the outlets meets the sales targets.

Monitored stock leves and ensured product availability at all times in order to achieve and surpass the teritory sales targets.

Cunducted potential demonstrations for potential customers in the retail shop and maintained effective partner relationship.

Gathered market intelligence and maintained accurate sales records.

Ran promotions, attended and presented at retail center events when necessary.

Hospital Administrative officer Intern, Kisumu County Referral Hospital(KCRH)

July 2020 - December 2020

Duties & Responsibilities

Served as an excellent healthcare service leader, promoting and achieving more success across various departments.

Identified and maintained good client/patients interraction and increased clients retention rate within the facility.

Implemented and managed filing systems and managed both electronic and paper-based files in the offices to ensure timely retrieval and data integrity in the hospital.

Led a team of verification officers, and conducted updates for both internal and

external stakeholders throughout the process achieving an optimal and fulfilling outcome.

• Took part in the recruitment efforts, tender evaluation process and training of new employees.

Administrative Assistant, Jaramogi Oginga Odinga Teaching and referral Hospital, Kisumu.

April 2019 - September 2019

Duties & Responsibilities

Office Administration

Provided optimal administrative support to the managing director and handled a variety of tasks with minimal supervision.

Moved documents, parcels, other hard office information and physical assets within and without the offices in the hospital.

Prepared leave forms

Customer Service

Receive and answer all clients calls and queries with friendliness and expertise, and ensiring maximum client satisfaction.

Dispatched internal memos and correspondence to various departments

Health Records

Implemented and managed filing systems and maintained both electronic and paper-based files in the offices to ensure timely retrieval and data integrity in the hospital.

Stored, arranged, indexed and classified records to facilitate easier reference and thus smooth running of office activities in the hospital.

Retrieved documents and filed from their storage facilities, and moved them to the appropriate destinations in the hospital.

Schedule Management

Prepared rooms and venues for meetings by moving, arranging and cleaning seats and tables, public address and organize and deliver refreshment to their attendants in the hospital.

Organized ERC minutes and files and assisted in the recruitment and training of new employees for efficient service provision.

Inventory Management

Ensured office supplies are in stock and kept track of how they are being used.

Remained informed and upto date on current stock and offerings.

Student Attaché, Jaramogi Oginga Odinga Teaching and Referral Hospital (JOOTRH), Kisumu.

January 2019 -March 2019

Duties & Responsibilities

Assisted in the organization of Health Services (Outpatient Department)

Helped in the management of Human Resources (HR Department)

Assisted in the management of Health Information (IT and Records Department)

Assisted in the management of Health Finances (Finance/Accounts Department)

Assisted in the management of Mortuary Services (JOOTRH Mortuary)

Assisted in the management, Governance and Partnership (Entire facility)

Assisted in the General Hospital Administration (Hospital Administration Department)

Assisted in the Management of Medical Products, Vaccines and Technologies (Procurement, Pharmacy and maintenance Department)

Project Undertaken, Kenyatta University.

“Factors contributing to increased rate of teenage pregnancies among young adolescents in Murang’a County and the resulting effects on their education attainment.”- Research Project work – 2018.


Mr. Evans Brian Oloo O.

Health Administrative Officer

Kisumu County Referral Hospital (KCRH)

Tell: +254(0)725410042


Mr. Paul A. Ochieng,

Human Resource Manager

Jaramogi Oginga Odinga Teaching and Referral Hospital- JOOTRH)

Tel: +254-***-***-***


Dr. Oketch Dismas,MBChB, PGD,MSc;

Research Physician& Clinical Trials Specialist;

P.O BOX 1040-40100


Tell: +254*********.


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