PROFESSIONAL SUMMARY

SKILLS

EXPERIENCE

LAURA

LANE

L

***** ***** **, ******, ********** 91342, 657-***-****, 818-***-****, adnvm7@r.postjobfree.com Dedicated professional with demonstrated strengths in customer service, time management, and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.

Multitasking Problem resolution Customer service

Data entry Strong communication Call management

Paperwork processing Appointment scheduling Positive and professional Sales Manager March 2014 - Current

Penrose Entertainment Sun Valley, California

Developed rapport with clients and key prospects, including actively contributing to sales process, making in-person sales calls, and entertaining clients. Collaborated with [Jack King] to maximize pricing, sponsorships, promotions, and inventory utilization.

Oversaw work of clerical staff maintaining records of correspondence, bid requests, and official licenses and regulatory documentation.

Maintained consistently high customer satisfaction ratings through proactive service management strategies.

Boosted interest in company offerings with special events and marketing initiatives. Coordinated sales meetings to discuss targets, marketing campaigns, and strategy improvements for deficient areas.

Retail Store Manager December 1987 - March 2014

Frederick's of Hollywood Downey, California

Delivered exceptional sales results across product lines using promotions, merchandising, and customer engagement strategies.

Oversaw operations and continuously developed business at [2,300] square foot retail location bringing in $[680,000] in yearly business.

Controlled store losses through effective obsolescence management and loss prevention strategies.

Cultivated loyalty by training employees well and monitoring performance in customer experience management.

Taught staff how to handle day-to-day needs, including customer issues, merchandise problems, and security concerns.

Recaptured loyalty of disgruntled customers with successful management of diverse L

EDUCATION

complaints.

Maintained accurate financial records with balanced accounts and daily deposits. Retail Store Manager May 1985 - December 1987

$5-$10 Dollar Stores Los Angeles, California

Delivered exceptional sales results across product lines using promotions, merchandising, and customer engagement strategies.

Oversaw operations and continuously developed business at [1,300] square foot retail location bringing in $[230,000] in yearly business.

Controlled store losses through effective obsolescence management and loss prevention strategies.

Cultivated loyalty by training employees well and monitoring performance in customer experience management.

Taught staff how to handle day-to-day needs, including customer issues, merchandise problems, and security concerns.

Recaptured loyalty of disgruntled customers with successful management of diverse complaints.

Maintained accurate financial records with balanced accounts and daily deposits. High School Diploma June 1984

Schurr High School, Montebello, California

[Perfect Attendance] recipient all 4 years of High School.

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