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Resolution Specialist Support Coordinator

Los Angeles, CA
July 23, 2021

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Jamie McDade

Los Angeles, CA


Work Experience

Member Services Representative

Blue Shield of California - Woodlandhills, CA

November 2019 to Present

I assist current and future Medicare recipients with their needed services, as well as providing assistance with care regarding the members personal healthcare and prevention services. Administration Assistant

Chuck Hasz Enterprises - Woodland Hills, CA

March 2019 to Present

Review and proofread construction inspection reports, pictures and comments. Conduct email to lenders as well as filing and other administrative duties that may arise. Resolution Specialist (Temp position via Aerotek)

Total Merchant Services - Woodland Hills, CA

July 2018 to December 2018

Provided resolution and expertise in customer care and technical support for businesses operating credit card machines.

Financial Services Representative

AIG - Woodland Hills, CA

January 2016 to June 2017

I was in the operations department and we issued annuity policies and conducted data entry. Accomplishments included but not limited to, assisting agents with additional paperwork/missing items, faxing the required documents to the opposing company, and applying/updating cash to new and existing accounts.


KCOY News - Santa Maria, CA

August 2013 to December 2013

Story development, Field work, reporting and editing Customer Service representative/ Computer Sales Associate Fry's Electronics - San Jose, CA

January 2012 to August 2013

San Jose Ca (Jan. 2012-Aug. 2013)

-Customer Service representative/ Computer Sales Associate

-Handled transferred escalated calls, merchandise sales. Minimal technical support coordinator position

Project Shine - (SJSU) - San Jose, CA

January 2010 to 2013

-Tutored Elder Chinese Permanent Residents with Naturalization test and American history.

-Promoted to coordinator position, oversaw other participants and directed sessions Director of Communications-San Jose State University Associated Students - San Jose, CA

2010 to 2010

2010 Term)

-Elected into office, Student University Government Position

-Worked as public relations, communicator and networker for university events and students. Attended weekly board meetings and helped facilitate opportunities and events. References can be furnished upon request


Bachelor's in Public Relations ( Academic Focus in Health Science) San Jose State University - San Jose, CA

June 2008 to May 2014

Associate in Liberal Studies

Santa Monica College - Santa Monica, CA

2005 to 2008


• Microsoft office (5 years)

• Power point (6 years)

• problem solving

• Excel

• Microsoft Word

Additional Information

• Qualifications

- Strong problem solving skills with the ability to adapt to new environments and procedures.

-Excellent interpersonal communication skills. Relates well with clients and people from diverse backgrounds.

-Organized and detail oriented. Able to meet deadlines and work in a fast paced environment.

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