Care Specialist Coronado
Resume:
Alma Portillo
*** ******** **. ** ****, TX ***** 915-***-**** adnvct@r.postjobfree.com
Seeking a challenging position that will provide me with the opportunity for professional advancement where my experience will make a valuable and significant contribution to the organization.
Experience
08/2014 - 12/2019
Amerigroup/Anthem, El Paso - Outreach Care Specialist
● Answered calls and interacted with community members to provide information on advocacy services.
● Provided excellent service and attention to detail for customers through phone conversations.
● Assisted individuals with navigating services that Amerigroup provided.
● Worked on certifications for members.
● Assisted Services coordinators with approval letters. 10/ 2011 - 07/ 2014
Harrell Nut Company, El Paso - Receptionist
● Delivered administrative support to team members, including making copies, sending faxes, organizing documents and rearranging schedules for pickups and deliveries.
● Answered and directed incoming calls using a multi-line telephone system.
● Communicated with venders to place and receive orders on a timely manner, request services and deliver instructions from office management
● Scheduled and confirmed appointments.
● Oversaw office inventory by restocking supplies and submitting purchase orders. 06/2006 - 06/2010
3 B Cleaning Company/Self Employed, New Braunfels - Owner
● Cleaning Services specializing in new commercial construction and custom homes.
● Managed financial functions such as operations budgeting, accounts payable and accounts receivable and payroll.
● Kept records for production, inventory, income and expenses
● Interviewed, trained and supervised employees.
01/1999 - 03/2006
Department of Economic Security, Tucson - Eligibility Interviewer
● Processed benefits applications, including documents for food stamps, TANF and medical assistance.
● Certification for clients every 3 to 6 months.
● Conversed with people from different cultures daily, providing high level of respect and provided services needed.
● Interviewed, trained and supervised employees.
● Conducted interviews with applicants, explaining benefits process and programs available
● Reviewed criteria for different aid progarams to determine eligibility for various applicants
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