Jacqueline Logan

Patient Account Representative

Simpsonville, SC

adnv7m@r.postjobfree.com

864-***-****

Highly motivated Financial Patient Account and Billing Representative with specialized expertise in Characterized by: • Analytical and Conceptual • Professional Demeanor • Account Development/Retention • Customer orientation • Process Performance/Problem Solving • Coding and Billing Experience

Patient Account Representative II

Greenville Health System - Greenville, SC

June 2015 to Present

Charity Hospital, Patient Account Representative Greenville Health System 2015 to Present Pulling Medical Records • Hospital billing/Follow Up for Medicare Coding and Processing all levels of appeals • Review Medicare claims • Self pay accounts- • High dollar and payment disputes • Initiates telephone contact to verify all claim receipt and information is accurate

Charity Hospital, Patient Account Representative

Bon Secours - Suffolk, VA

2012 to Present

Pulling Medical Records • Hospital billing/Follow Up for Medicaid • Review Medicaid claims • Self pay accounts- • High dollar and payment disputes • Initiates telephone contact to verify all claim receipt and information is accurate

Billing Specialist

Rental Car Services Company - Virginia Beach, VA

2010 to 2012

Responsible for collecting, posting and managing account payments. • Reports to Billing Supervisor or named Team Lead • Prepares and submits worksheets to various companies electronically. • Answers questions from GSA and identifies and resolves patient billing complaints. • Prepares, reviews and sends statements to Latin America accounts. • Evaluates Latin America accounts and establishes budget payment follows and reports status of delinquent accounts. • Reviews accounts for possible assignment and makes recommendations to the Billing Supervisor. • Performs daily backups on office computer system

Billing Associate II

Pitney Bowes Inc - Chesapeake, VA

2007 to 2010

Improved customer/client relations by thorough development of client understanding of contractual terms acting as a mediator between client and sales representative. • Increased revenue by improving collection effectiveness through processing of itemized statements and creation and manipulation of customer invoices. • Reduced invoice delinquency by 3% effectively managing portfolio, including ongoing contact with accounts payable, waiving/correcting late fees, and sustaining customer contact. • Ensured accountability of timely payment processing for client accounting department by formatting and managing spreadsheets for various companies.

Financial Institution, Research Analyst

Bank of America - Norfolk, VA

1997 to 2007

Solve long-standing problem by setting up contacts at seventeen different banking centers to clear aging cash reports. • Improved sales by 8% and increased revenue 10% over three month trend by being the top performer for detection of fraud activities on personal credit cards. • Decreased company ratio of fraudulent application of credit card over 30% in two year span by improving fraud detection, assisting with planning and designing of new project. .

Education

BA in Business Administration

Ashford University

August 2013

AA in Accounting

University Of Phoenix - Phoenix, AZ