Administrative Assistant

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MARISA S. J. DOOKERAN

Ridge View Heights, Pine Ridge Heights Arouca

***-****/***-****- **************@*****.***

PROFESSIONAL SUMMARY

Resourceful and dedicated individual with a proven track record of providing exceptional organizational and customer service skills, meeting scheduling, task prioritization and file management in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks in a timely manner. Self-motivated work ethic with ability to work well independently, capable of handling multiple projects simultaneously with a high degree of accuracy. SKILLS

• Office administration

• Dictation experience

• Multi-line phone systems

• Inter-office communications

• Preparing of staff availability, credit

card and accident reports.

• Data entry

• Supply ordering

• Business correspondence

• Meeting support

• Microsoft Word and Excel, Power

Point proficiency

• Appointment scheduling

• Managing purchasing activities

• Database maintenance

• Expense tracking

WORK HISTORY

07/2019 to 01/2020

06/2006 to 12/2018

Administrative Officer

Unit Trust Corporation – Port of Spain

• Performed office related tasks and clerical functions including Preparation of availability reports, staff justification documents, enter casusl Sick and vacation leave.

• Raise purchase requisition orders.

• Preparation of various monthly reports.

Secretary

TSTT – Port of Spain

• Ordered all office supplies including ink cartridges, toner and paper.

• Received and translated dictation from senior staff. 2

• Produced thorough credit card reports every week using Microsoft Excel.

• Wrote and edited professional correspondence, memorandum and emails.

• Coordinated with appropriate administrative staff to address financial questions.

• Recorded and distributed meeting minutes.

• Performed office related support tasks and clerical functions, including preparation of staff availability reports, staff justification documents, enter casual/sick and vacation leave/subsistence on People Soft HR.

02/2011 to 03/2011 Purchasing Clerk

TSTT – Port of Spain

• Performed clerical duties, including typing, faxing of documents and completing forms.

• Updated tracking spreadsheets with the latest Vendor Classification information.

• Maintained high levels of confidentiality while creating files, reports and records. 12/2010 to 01/2011 Secretary

TSTT – Port of Spain

• Handled all calls and face-to-face contact with clients in a professional and enthusiastic manner.

• Wrote and edited professional correspondence, memorandum and emails.

• Assisted with administrative activities, including completion of requests for insurance claims, and submission of requests to various departments/external suppliers in a timely manner .

09/2007 to 01/2010 Professional

TSTT – Port of Spain

• Worked directly with Marketing, Public Relations and External Affairs, Finance/Audit, Accounts Payables and Purchasing departments, Media Houses and Advertising Agencies, to verify, coordinate and track payment of invoices.

• Assisted various business groups with document organization and dissemination of sensitive information.

06/2006 to 11/2007 Clerical Assistant

TSTT – Port of Spain

• Tracked and analyzed expenses for the department's funds and budget.

• Professionally solved all complex problems that affected the business's direction.

• Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.

3

01/2007 to 01/2007 Data Entry Clerk

Caribbean Airlines – Piarco

• Supported administrative duties, including sorting and batching ticketing information.

• Entered numerical data into databases in a timely accurate manner. 12/2006 to 01/2007

Secretary

First Citizens Bank – Sangre Grande

• Answered the phone and greeted callers enthusiastically, as well as clients in a professional and enthusiastic manner.

• Produced thorough business tracking reports on a weekly basis.

• Performed office related support tasks and clerical functions, including logging and distribution of all incoming mail, submitting sick/vacation and casual leave in a timely manner and faxing of documents.

02/2004 to 03/2005 Clerical Assistant

Design Collaborative – Port of Spain

• Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff, greeting the public, typing, proofreading, filing, sorting and handling incoming and outgoing mail.

• Operated office photocopiers, coordinated travel arrangements, maintained office bulletin board and assisted staff with clerical or procedural requirements. 10/2002 to 07/2003 Telephone Operator/Receptionist Global Financial Brokers – Port of Spain

• Managed telephone switchboard of various extensions and routed internal and external calls to ensure quick connection.

• Handled claims consistent with client and corporate policies, procedures, best practices and regulations.

• Referred unresolved customer grievances to designated departments for further investigation.

08/2000 to 11/2000 Administrative Assistant

Allied Security Force Limited – Chaguanas

• Performed clerical duties, including typing, answering phones and completing forms.

• Prepared correspondence, rosters, reports.

4

EDUCATION

2010 Bachelor of Arts Degree: Business Management

SAM Caribbean Ltd - St. Augustine

CERTIFICATIONS

GCE 'A' Level Qualifications

Spanish, Sociology

C.X.C. Qualifications

Spanish, Social Studies, Principles of Business, Geography, English Pitmans's Qualification

Typewriting (Intermediate)

Institute of Training and Development

Human Resource Management and Industrial Relations Border Com International

Microsoft Word

Microsoft Excel

Microsoft Access

Microsoft Power Point (Working Knowledge)

N.E.S.C

Computer Literacy

REFERENCES

This will be provided upon request.

HOBBIES

Reading, Writing, Word Sleuth

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