Tammy Vale

Merrillville, IN

adnv3t@r.postjobfree.com

219-***-****

Respected operations leader with extensive experience directing multi-unit businesses. Rewarded with multiple promotions for leadership and performance over length of career. Ready to relocate, willing to travel, and able to telecommute. Authorized to work in the US for any employer

Work Experience

General Manager

Byrider - Merrillville, IN

January 2020 to Present

• Managed a team of 12 employees

• Met with clients to discuss their needs, issue quotes and and review orders

• Maintained staffing levels

• Managed and trained new hires

Regional Sales Manager

Aarons

January 2012 to December 2019

Managed the strategic operations for 20 stores. Collaborated with multiple departments on a strategic marketing plan to gain new customers using Internet, print, and radio. Identified key performance indicators and established targets for the annual business plan. Created and implemented computer- based training modules for new employees, annual employee training, and specialized management training.

Focused on best practices, such as sales per hour, profitability per employee, customer service index, and continuous training achievement metrics. Focus on recruiting and staffing management positions. General Manager

TitleMax - Chicago, IL

2010 to 2012

Began career as General manager and was the first store to become a Million Dollar store for Chicago, IL within 1yr. became a training and Marketing Manager Hired, trained, and developed area managers, store managers, and sales associates. Was responsible for store-level budgeting and forecasting, managing P&Ls, and staff turnover. Served as the responsible project manager through store remodeling projects and store acquisitions. Represented the corporation to customers, local community members, and the public.

Teller /Customer Service Manager /Marketing Manager NBD BANK

1999 to 2010

Prospected and conducted face-to-face sales calls with business executives and directors throughout an assigned four-state territory of Chicago, Indiana, . Conducted comprehensive training programs on the full range of products throughout the territory. Created independent dealer promotions to drive sales for each branch. Opened 189 credit cards in 1days while marketing our products to casino's and there staff. Marketing and Area Training Manager

Fredericks of Hollywood

1990 to 1998

Hired as a manager trainee, was promoted to store manager, and achieved market manager. Provided leadership for eleven locations in the chicago and Indiana Area, Had full responsibility for managing P&Ls, credit cards budgeting, and forecasting. Developed store managers through coaching, mentoring, and training in the areas of marketing, product display, and promotions. Led monthly meetings to review financial operations, customer service, quality metrics, new programs, and to brainstorm sales and marketing strategie

Education

Bachelor's degree in Time Management

Harvard

Business Administration, Law

San Diego State

High school diploma or GED

Skills

• Multi-Unit Operations (8 years)

• Corporate Management (8 years)

• Profit & Loss Control (8 years)

• Marketing Strategies (8 years)

• Customer Service (8 years)

• Business Development (8 years)

• Mergers and Acquisitions (2 years)

• Employee Training (8 years)

• Business Planning

• Sales Consulting (8 years)

• Time Management (8 years)

• Recruitment and Retention (8 years)

• Financial Management (8 years)

• Problem Solving (8 years)

• Inventory Control (8 years)

• Aaron's Sales & Lease (8 years)

• Budgeting (8 years)

• CRM Software (2 years)

• Forecasting (8 years)

• Management (8 years)

• Pricing (8 years)

• Sales Management (8 years)

• Salesforce (8 years)

• Financial Report Writing (8 years)

• Project Management (8 years)

• Performance Management (8 years)

• Account Management (8 years)

• Remodeling (10+ years)

• Strategic Planning (8 years)

• Research (8 years)

• Workforce Management (4 years)

• Relationship Management (8 years)

• Merchandising (8 years)

• Computer Networking (8 years)

• Operations Management (8 years)

• Product Development (8 years)

• Process Improvement

• Negotiation

• Change Management

• Financial Analysis

• Program Development

• Human Resources

• Analysis skills

• Lead generation

• Contracts

• HR sourcing

• Accounts payable

• Dealership experience

• Direct sales

• Sales

• Presentation skills

• Payroll

• Supply Chain

• Business Analysis (8 years)

• Social listening

• Supervising experience

• Retail management

• Relational databases

• Database marketing

• SQL

• Leadership

Certifications and Licenses

Certified Safety Professional

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