Roystenlee D’Penha

D.O.B: **th Dec ****

M - +91-961*******

Email – adnv3s@r.postjobfree.com

Professional Work Summary

15yrs work experience in the Hotel and Cruise industry, with a strong customer oriented approach and good knowledge on F & B to help serve customers better.

Organization: P & O Australia Cruise Lines

Tenure: 3rd Aug 2009 till date

Designation – Waiter (2015- till date)

Job Responsibilities: -

To ensure mise-en-place station is ready for service.

Responsible for restaurant reservation.

To up-sell Dining and Wine variants to the customers

To ensure guests is provided with courteous and professional service.

To enhance overall dining experience and anticipate guests needs.

Meet with restaurant staff to review daily specials, change on the menu and service specification for reservations (special dietary requirements)

Designation: Junior Waiter (Jun 2011 – Oct 2015)

Job Responsibilities: -

To ensure mise-en-place station is ready for service.

Assist Waiter with requirements pertaining for service.

Designation: Buffet Steward (Aug 2009 – Jun 2011)

Job Responsibilities: -

Managing set up for Buffet area before customer’s walk-in

Ensure cleanliness of the Buffet seating area.

Organization: Ocean Village 2 (P & O, UK)

Designation: Restaurant Team Member (Mar 2007 – Aug 2009)

Job Responsibilities: -

Managing set up for Buffet area before customer’s walk-in

Ensure cleanliness of the Buffet seating area.

Organization: Hotel Kohinoor Continental, Andheri.

Tenure: 10th February 2005 to 21st November 2006.

Designation - Assistant Steward & Assistant Bartender.

Job Responsibilities: -

Responsible for all the Food & Beverages served to the Guest.

Responsible for the cleanliness in the area.

Maintaining restaurant and bar stocks.

EDUCATIONAL QUALIFICATIONS: -

DISCIPLINE

UNIVERSITY/ YEAR OF PASSING

GRADE

H.S.C.

Mumbai, May 2004

II

S.S.C.

Mumbai, May 2002

II

PROFESSIONAL QUALIFICATIONS: -

DISCIPLINE

INSTITUTE

Diploma in Hotel Management

IITC Institute, Mumbai.

TRAINING COURSES: -

COURSE

INSTITUTE

Course on Basic Food Safety - Restaurant

Public Health Department Carnival Australia - 2011

Foundation Course in Food Hygiene

Chartered Institute of Environmental Health - 2006

SKILLS:

Good Product Knowledge

Positive Approach

Proactive approach to customer needs

Good Communication

Customer Oriented

Ability to up-sell

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