Diane O’Neill

***** **** ****** **, ** #***

Albuquerque, NM 87114

***/***-****

A challenging position where my skills can be of benefit to a employer and their respective customers.

EMPLOYMENT

TransCore, Amtech Technologies

Albuquerque, New Mexico 2016 – Present

ORDER ADMIN I: Responsible for all Accounts Receivable duties. Processing of invoices, weekly statements, collection on accounts as well as maintaining, processing and distribute reports such as: Invoicing Report, Statement Report, Sales Tax Report, Quarterly Collection Report, Audit Reports. Interfaces with customers verbally and in writing to reconcile accounts. Handle internal Company Orders and Rail Market: entering orders, changes or modifications, process through to Shipping, ensuring expectations are met, working with the customer. Maintain other Department projects such as: change customer’s Terms of payment, website attachments current, new customer information correct in system, email notifications for payment reminders. Work with several Departments within the organization to complete job responsibilities: Accounting, Shipping, Purchasing, Engineering, Sales Reps, IT. This position consists of multiple duties which require being able to multi task, go with the flow and change directions at a moments notice. Sunstar Capital, Inc.

Albuquerque, New Mexico 2007 – 2016

ADMINISTRATIVE COORDINATOR: Provide a high-level administrative support to the President and Vice President., in addition to coordinating supportive services for the Company along with training and supervisor lower-level clerical staff. Responsibilities entail: daily bank deposit, balancing accounts, maintain attendance records and process timesheets, ordering office supplies, process multiple reports such as month end, Credit Bureau reporting, daily miscellaneous management reports. Also review underwriting deals for approval or denial for future customer contracts that come in on a daily basis. Oversee office operations/personnel and problem solve any situation that may arise. Maintain computer system and assist other personnel with computer problems and/or how to use the system/programs. When needed assist with customers in person or over the phone. This position consists of multiple duties which require being able to multi task, go with the flow and change directions at a moments notice.

• MICROSOFT WORD, EXCEL, ACCESS DATABASE, AMS SYSTEM American Gypsum 2002 – 2006

Dallas, Texas

CUSTOMER SERVICE REPRESENTATIVE: Responsible for National Accounts ordering of gypsum wallboard and maintaining customer accounts on all levels. Take orders, enter orders, maintain that orders are shipped/delivered correctly, deal with inventory quantities. Process appropriate paperwork for inventory adjustment and/or customer credit. Maintain pricing for all accounts on a daily basis. Work with customers directly to keep a good relationship as well as outside Sales Staff.

• MICROSOFT WORD, EXCEL, EDI, SOLOMON

• MICROSOFT WORD, EXCEL,

ing

VIS DATABASE

• March 2020 - work remote at home, transition to paperless work flow. St. Joseph Health Care 1998 - 2002

Albuquerque, New Mexico

MANAGED CARE CONTRACTING COORDINATOR: Coordinate all administrative tasks associated with managed care contracting, including all payor and provider network contracting activities. Maintain payor and provider contract databases. Knowledge of spreadsheet, word processing and database applications, as well as working knowledge of various financial structures. CUSTOMER SERVICE REPRESENTATIVE: Responsible for collections on hospital claims from three major insurance companies. Cigna. Lovelace and QualMed. Maintain and follow up on all accounts to insure accurate and timely payment.

• IBM COMPUTER - MICROSOFT WORD 97, WORD PERFECT, LOTUS, VISUAL CACTUS V3, HBOC - HOSPITAL BUSINESS OFFICE SYSTEM, IDX QualMed Plans For Health 1995 - 1998

Albuquerque, New Mexico

PROVIDER SERVICE REPRESENTATIVE: Responsible for the accurate and timely transmission of information regarding benefits, services available and provider functions in addition to a professional level of skill communicating instructions and regulations in a clear and understandable manner. Other duties included claims research and follow through, maintain accurate records of contacts with providers.

SALES SECRETARY: Prepare sales quotes, responsible for agent/broker licensing, prepare broker packets, enrollment packets. Update databases with broker information, sales quoted and new groups sold. Assist sales team with agent/broker contacts, coordinate luncheons/award dinners. Other secretarial duties included typing correspondences, filing.

• IBM COMPUTER - MICROSOFT WORD 97, MICROSOFT EXECL 97, MICROSOFT POWER POINT 97, WORD PERFECT, LOTUS 123, REFLECTION, MICRO FICHE, IMAX

DentiCare/National Dental Health 1990 - 1995

Albuquerque, New Mexico

ADMINISTRATIVE/MARKETING ASSISTANT: Assist with managing office, handling employee sick/vacation records, purchase office supplies, direct incoming calls, type all correspondences. Prepare the following material; proposals/prepaid indemnity, dual choice, enrollment packets, agent packets, provider (dentist) packets, group renewals. CUSTOMER SERVICE REPRESENTATIVE: Handle enrollment processing and all types of customer service for major accounts: State of New Mexico, large groups of 50 employees and individual accounts.

• PERSONAL COMPUTER/POSITIVE - TELEMAGIC/ WORD PERFECT, PERSONAL COMPUTER/EXXON

Raby Companies, Inc. 1987 - 1990

Albuquerque, New Mexico

ACCOUNTING CLERK/RECEPTIONIST: Dealing with the public/customers, prepare daily bank deposit, process payables, handle posting of accounts receivables, deal with inventory, receiving shipments, inventory adjustments. For computer system handle inter-company terminal problems and backup procedure for system on a daily basis.

• COMPUTER/IBM SYSTEM 36

Jordan and Nobles Construction Company 1985 - 1987 Albuquerque. New Mexico

JOB SITE SECRETARY/ACCOUNTS PAYABLE: Process payables, payroll for hourly employees, deal with subcontractors and suppliers, light purchasing, typing and filing of documents.

• IBM PC/LOTUS 123, WORD PERFECT

Jaynes Construction Company 1984- 1985

Albuquerque. New Mexico

DATA ENTRY CLERK: Entries for accounts payables, general ledger, job cost, file maintenance for vendors, change orders, sub-contracts.

PAYROLL CLERK: Payroll for union and non-union employees, payroll reports: CRS 1, SUTA/FUTA Tax and Union.

• COMPUTER/IBM SYSTEM 36

Jordan and Nobles Construction Company 1981 - 1984 El Paso, Texas

ACCOUNTS PAYABLE CLERK: Process corporate payables, light accounts receivables, payroll for hourly and semi-monthly employees.

RECEPTIONIST: Handle incoming calls, conference/meeting setup, typing and filing.

• COMPUTER/IBM SYSTEM 34

TEC Incorporated 1979 - 1981

Tucson, Arizona

DATA PROCESSING CLERK: Printing of all corporate forms, reports. PURCHASING CLERK TYPIST: Typing, filing, input purchase orders.

• COMPUTER/PERKIN ELMER MODEL 74

EDUCATION

Technical Vocation Institute of Albuquerque – Albuquerque, New Mexico INTRODUCTION TO DATA PROCESSING, COBOL PROGRAMMING, MICRO COMPUTERS

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