Marie Mildred Faraon Palma

Mobile: 090********

Email: adnv39@r.postjobfree.com

Address: **** ******* ******, *** *******, Biñan City, Laguna

OBJECTIVE

To have a company that indulges professional growth which provides challenging and rewarding career while allowing me to utilize my knowledge and skills.

EXPERIENCE

Food and Beverage Attendant

The Bellevue Manila Hotel – Filinvest Alabang, Rizal, Muntinlupa City

December 2016 – February 2019

Welcomes guests in the reception area and answer phone calls about customer’s inquiries.

Assists in preparation of hotel functions for various events such as weddings, christenings, debuts, birthdays, family reunions, company seminars and other occasions.

Serves food and beverages in the hotel restaurants and other function rooms.

Sets up tables for fine dining, fold napkins in different styles, prepares floral arrangements and other decorations according to the guest requirement.

Cleans and resets guests tables.

Restocks supplies in the service area.

Presents bill for payment.

Front Desk & Reservations Assistant (On-the-Job-Training)

Villa Rufina Farm & Resort – Bucal, Calamba City, Laguna

February – March 2014

Welcomes all guests and assists in arranging their accommodation and resort facility requirements.

Welcomes and assists live farm animal (goat, pig, ostrich, sheep) buyers.

Answers phone calls and email inquiries about reservations, promo packages, resort amenities and price rates.

Tours guest around the resort facilities and farm yard.

Assists on arranging plans for events such as weddings, christenings, debuts, birthdays, family reunions, company seminars and other occasions.

Reservations & Ticketing Assistant (On-the-Job-Training)

Bluesky Travel & Tours – San Antonio, Biñan City, Laguna

November 2013 – January 2014

Welcomes all clients from the front desk, answers all inquiries and assists them in their passporting or travel requirements.

Answers phone call inquiries regarding ticket prices, promo and tour packages, hotel accommodations, NSO and passport assistance.

Conducts booking for domestic and international flights using computer software, Amadeus system.

Conducts phone call and e-mail transactions with other travel agencies for acquiring airline tickets for domestic or international flights, booking hotel accommodations and day tours according to client needs.

Assists on acquiring NSO certificates, passports applications, processing lost passports, changing entries or passport details and renewal of old or expired passports.

Assists clients on filling up the passport application form.

Makes all typing jobs for itineraries, editing ticket entries, photocopying, scanning and arranging requirements from clients.

Files SSS, PhilHealth or PAG-IBIG requirements for the agency and its employees.

Arranges deposits and payments to banks and other utilities.

Service Crew

McDonald’s Fast Food Restaurant – Waltermart, Sta. Rosa City, Laguna

June 2007 – October 2007

Greets all customers and assists them to their seats.

Handles food and beverage orders from customers, accepts payment at the counter.

Prepares food and beverages from the kitchen.

Maintains cleanliness on the whole dining and party area including tables, seats, floors, windows, doors, ceiling, air-conditioners as well as comfort rooms, counter area and kitchen.

Disposes all garbage.

Entertains customers and children during birthday parties by donning mascot costumes, dancing and playing with children.

SEMINARS ATTENDED

“1st Batangas Province Tourism Conference: Empowering Tourism for Economic Growth”

Lima Hotel, Malvar, Batangas

September 13, 2013

“Work Place Survival In Hospitality Industry”

Audio Visual Room, La Consolacion College Manila – Biñan Campus

Biñan City, Laguna

January 21, 2013

“Departments Of The Hotel & Hotel Familiarization Tour”

Subic International Hotel

Subic, Zambales

October 2012

“Front Office: Current Trend of Marriott Hotel International, Housekeeping Procedures, Bed Making, Food & Beverage, Hotel Familiarization Tour”

Marriot Hotel, Maxims Hotel,

Resorts World

Manila

March 08, 2012

“Taste & Color of Laguna, 1st Food & Festival 2011”

Auditorium Hall, La Consolacion College Manila – Biñan Campus

Biñan, Laguna

October 14, 2011

“Front Office”

CBD Plaza Hotel

Naga City

September 24, 2011

“Housekeeping Procedures, Bed Making, Food & Beverage & Hotel Familiarization Tour”

Roma Hall, Manila Hotel

Manila

February 04, 2011

“Micros Fidelio Version 7.12”

Roma Hall, Manila Hotel

Manila

February 04, 2011

“Philippine Tourism: Beyond The Usual”

Pavilion Grand Hall, Villa Jireh Resort & Hotel

Labrador, Pangasinan

October 13, 2010

OTHER QUALIFICATIONS

Computer Literacy : Micros Fedelio Version 7.12, Abacus 2011, Microsoft Word, Microsoft Power Point and Microsoft Excel

Language : Filipino/Tagalog, English, Mandarin Chinese, Korean

EDUCATIONAL BACKGROUND

Course: BS Hospitality Management, Major in Tourism Management

College: La Consolacion College Manila – Biñan Campus 2010-2014

High School: Colegio San Antonio – Biñan, Laguna 2002-2006

Elementary: Pagkakaisa Elementary School – Biñan, Laguna 1996-2002

CORE COMPETENCIES

Willing to learn and adopt new things for career development

Good tour guide

Hardworking

Fast learner

Social & extrovert

Good communication skills

PERSONAL INFORMATION

Date of Birth : November 23, 1990

Place of Birth : Biñan, Laguna

Height : 5’3”

Civil Status : Single

REFERENCES

Jaime Salandanan

City Councilor – Biñan City, Laguna

Barangay San Antonio, Biñan, Laguna

5135083

Athena G. Molina

Sales Associate – RCD Realty Marketing Corporation

Westdrive Village, Sta. Rosa, Laguna

091********

Arvin F. Avelino

Able-Bodied Seaman – Great Pacific Ship Management

Chrysanthemum Village, San Pedro, Laguna

091********

I hereby certify that the above information is true to the best of my knowledge and beliefs.

Marie Mildred F. Palma

Applicant

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