ACCOMPLISHMENTS

Communicating effectively, including using positive language and attentive to guests needs

Welcoming and helpful attitude toward guests and other team members

Attention to detail while multi-tasking

Willing to educate guests and sell products and services

Learn and adapt to evolving technology needs

Work both independently and with a team

EXPERIENCE

Target

August 2014 to Present Guest Advocate Team Lead

Ensuring the store meets and exceeds sales goals and identified retail metrics, including but not limited to, IAT, shrink, customer reward program, payroll, and customer service.

Developing and delivering effective training to elevate the team to care, connect, sell and service all customers and earn their return business. Making my store one that consumers think of first.

Coaching and developing in a way that team members have thrived, achieved and connected with our consumers.

Successfully develop and execute in-store events and services with the local community as a center point.

Successfully manage all daily store operations and other opportunities/projects as requested.

Accurately handle cash register operations and cash transactions for opening and closing of store

Communicate and interact with guests to build an inclusive guest experience.

Blend problem solving and decision making to positively impact the guest experience and resolve guest concerns.

Show guests how to use Wallet and the other features and offerings within the Target App.

Banners Hallmark

August 2012 to August 2014 Store Manager

January 2000 to August 2021 Key Holder/Supervisor

Oversaw the day-to-day operations of a small retail sore including the following items: reconciled monthly sales journals, sales figures, and bank accounts.

Assisted customers in selecting variance related products by qualifying the customer needs, explaining the features and benefits

Assured the age of stock for both floor models and new inventory did not surpass the prescribed age in regard to its law tag date.

Handled customer complaints and inquired, worked in tandem with the company’s customer service manager to resole any item or deliver issues.

Demonstrate a culture of ethical conduct, safety, and compliance.

Train new service staff to completely focus on delivering a quality customer experience.

Flexible work schedule (nights, weekends, and holidays) and regular attendance necessary.

Welcome guests into self-checkout and provided assistance as needed.

Worked with local vendors to keep cost low and build community relations

SKILLS

Customer Relations/Public Relations Skills

Stock Control and Ordering

Purchasing/Vendor Relationships

Team Building and Empowerment

Inventory and Cost Control

Experienced in MICROS/Apple/POSI systems

REFERANCES

Jennifer Rodriguez Supervisor at Target 703-***-****

Jennifer Sheriff District Manager at Banners Hallmark 567-***-****

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