Medical Assistant, Clinical Oncology Assistant, Customer Service

STACEY RACHLIN

***** **** *** * ***********, FL *3470

754-***-**** adnuv9@r.postjobfree.com

OBJECTIVE: To maintain a position in a new field that utilizes my ongoing education, strong work ethics and customer service related background to build a foundation which will provide advancement opportunities.

SUMMARY OF SKILLS

Hospice orders

Home health orders

Appointment setting

Prior authorizations

Call backs for testing

Customer service

Patient relations

Wound care, first aid

Pathology send outs

Throat cultures

Patient education

Lab requisitions

E-prescribe

Referrals

Phlebotomy

Word and excel for tracking

Electronic health records

Faxing

WORK EXPERIENCE

January 15, 2016 -Present Lynn Cancer Institute (Baptist Health Boca Raton Regional Hospital):

Skillfully submit prior authorizations to achieve the best outcomes to benefit the patient

Congruently fill out requisitions for pathology testing to be done in the most efficaciously way

Swift rooming of patients (can be anywhere from 25-40 pts per day) to include taking patient history, vitals, lab draws, urine samples and updating medications

Respectfully fax orders to home health agencies and hospice care to gain a quick response to patients care

Handle phone calls and emails using priority level skills to maintain productivity

Facilitate teammates to keep atmosphere in good spirits and will step in and assist if needed in other areas outside of my position to gain the best patient experience

Place patient call backs to make sure patient is advised of their results in a timely manner

Support physicians in connecting to other physicians for patient care communication

Schedule home lab draws for patients

Connect to other offices to obtain pertinent patient records for continuity of care

August 2, 2015-January 15, 2016: Healthcare Support Staffing (Lynn Cancer Institute)Tampa,Florida:

Swift rooming of patients (can be anywhere from 25-40 pts per day) to include taking patient history, vitals, lab draws, urine samples and updating medications

February 5, 2015-August 1, 2015: Medical Center Affiliates of Delray Delray, Florida

Timely rooming of patients, taking vitals, reviewing medications and histories, also review meaningful use and hedis requirements for Humana and Medicare

Strong phlebotomy skill including difficult draws 10 plus patients a day

Quick with answering multiple phone lines and scheduling appointments

Create referrals upon request without delays

Utilize Beacon for Labcorp requisitions

Keep on top of lab supplies and order in a timely manner

Appropriately document all interactions with patients in EHR

Triage patients and respond back as soon as order is given

Call back on labs daily and immediately on results that need medications or need to be addressed immediately

Add on tests are also called into lab immediately

October 22, 2014-January 12, 2015: Maxim Healthcare Staffing/13 week temporary position Henderson Hill Project Lauderdale Lakes, Florida

Prompt rooming of patients, accurately take vitals and document them, document patient history, medications and family history

Successfully do phlebotomy on most patients

Advise Dr. of critical results immediately

Appropriately file charts

Precise call backs with results

February 10, 2014-April 3, 2014: Kidney and Hypertension Specialists Delray, Florida

Tactfully room patients, take vitals and enter all medications, allergies, past medical history and meaningful use requirements in electronic medical records (EHR)

Amicably check patients in, collect co-pays, scan in insurance cards and identification cards, check patients out and write up orders for lab work and imaging

Apt with phone calls and scheduling appointments for multiple doctors

Accurately perform urinalyses

August 19, 2010-February 7, 2014: Digestive Care ABA Boca Raton Gastroenterologists Boca Raton, Florida

Effectively provide instructions to patients prior to procedures

Competent in patient and procedural scheduling for multiple physicians

Handle telephone calls in a timely manner, while providing exceptional customer service

Capable of obtaining insurance verification, authorization and certification for procedures

Skilled with phlebotomy and lab preparation operations required for payment from insurance companies

Efficiently room patients, record vital signs, histories, complaints, problems and reasons for visit in Electronic Health Records (EHR)

Proper phlebotomy and injections techniques

Adept with procedure and imagining orders, e-prescribing and prior authorizations

July 2010-August 2010: Howard Gelb Boca, Florida

Prompt rooming of patients

Skilled in applying casts including waterproof

Proficient in cast removal procedures

May 2010- June 2010: Intermed Clinics Externship 200 Hours Coconut Creek, Florida

Competent with phlebotomy, vital signs, urinalysis, electrocardiograms(EKGs), injections and throat cultures

Effective with patient education

Proficient with documentation

Detailed and clear with instructions for specimen collection

Efficient with Collaborated Software, entering patient information, insurance information, searching database for

existing patients and filing

Able to verify insurance, obtain patient registration and take payments

Adequate in requisitions for Labcorp and Quest with diagnosis and procedure codes

Capable in handling multiple claims with insurances

Skilled in taking and confirming appointments

2009-2010: ATI Career Training Center

2890 NW 62nd Street

Fort Lauderdale, FL 33309

CERTIFICATIONS

Certified Medical Assistant Technician

Basic Life Support

OSHA & HIPPA

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