Thomas Pagano

**** **** ***** *******, ******** Park, KS

HEALTHCARE, GOVERNMENT, HIGHER EDUCATION, INFORMATION TECHNOLOGY EXECUTIVE Strategic, transforma ve and results-driven Business and Technology execu ve with extensive experience in large-scale healthcare, government and graduate-level educa onal environments. A ains aggressive goals, catalyzes change and advances sustainability by designing and execu ng high performance-based strategies, cul va ng top- er talent, infusing expecta ons and accountabili es, ins lling customer-centric prac ces and forging collabora ve cultures. I have proven and documented my ability to reorganize people, process, culture and technology through the use of crea ve and empathe c awareness. My sustained ability to succeed in these complex leadership environments is illustrated by more than the words on this resume; but rather, through the longstanding rela onships I have forged throughout the years. SELECT RECENT ACCOMPLISHMENTS

Responsible for Informa on Technology, Audio Visual Services, IT Security, Facili es, Environmental Services, Food and Nutri on at Richmond University Medical Center (RUMC). Had responsibility for 5 Directors during my tenure at RUMC and focused on cost savings, process improvements and team focused culture. Mi gated on Ransomware A ack on a Radia on Oncology System and worked with outsource security teams on a number of other areas of vulnerability. Reorganized the Network and Desktop Services and Presented a Number of mes to the Board of Trustees regarding direc on of Hospital IT Department and other Support Services Areas.

Reorganized Informa on Technology Department at RUMC to allow for increased communica on, improved / measurable service delivery metrics for both Academic and Administra ve Func ons. A monthly opera ons report (MOR) that illustrates project, opera onal, staffing and developing problem trends is now used to drive customer service and accountability outcomes.

Re-tooled and recons tuted a number of RUMC leadership jobs (Directors and Managers), allowing for observable increased levels of collabora on between tradi onally stove-piped IS teams. The feedback from internal IS and external IS has been enormously posi ve and all Annual CIO job goals have been achieved (or exceeded).

I have worked with both JCCC and RUMC Human Resources, Staff Development, General Counsel and other en es to develop formal IS Employee performance improvement plans. This is assis ng low / underperforming employees and their managers to mentor regarding career paths, etc. While many organiza ons have these in place, leadership is not always disciplined or trained in the execu on thereof. Through the use of a Board approved Technology Governance Body, I have obtained campus wide consensus towards a prac cal, nimble, pedagogically sound, and financially astute Informa on Technology Strategic plan through 2022.

Tripled project throughput and gained $8 million in produc vity capacity via process simplifica on, opera onal ac vity elimina on (15%), 4-state field ac vity rezonings and leadership effec veness coaching and development. Gains were obtained by transforming and reorganizing HCA Capital Division's IT&S (Informa on & Technology Services) 250-person, geographically dispersed department.

Responded aggressively to an cipated new healthcare legisla on by providing the technical exper se required to build-out VQCP (Virginia Quality Care Partners), a 900-physician, clinically-integrated, con nuum of care delivery model (ACO — Accountable Care Organiza on) benefi ng pa ents and providers.

Awarded expanded role accountabili es (Clinical Engineering and Decision Support) by the Execu ve Leadership Team for demonstra ng business acuity and a aining business goals.

PROFESSIONAL EXPERIENCE

VP/CIO IT & SUPPORT SERVICES - Richmond University Medical Center (RUMC) 11/2020-8/2021 Responsible for 450 person staff suppor ng Informa on Technology, Audio Visual Services, IT Security, Facili es, Environmental Services, Food and Nutri on at Richmond University Medical Center (RUMC). Had responsibility for 5 Directors during my tenure at RUMC and focused on cost savings, process improvements and team focused culture. Mi gated on Ransomware A ack on a Radia on Oncology System and worked with outsource security teams on a number of other areas of vulnerability. Reorganized the Network and Desktop Services and Presented a Number of mes to the Board of Trustees regarding direc on of Hospital IT Department and other Support Services Areas. Worked with many outsources services in a highly unionized environment of Nursing, Trades, Food and Environmental Services. Key Results:

Dialogue with Medical Staff, Medical Chairs, Medical Students and Staff regarding Electronic Medical Upgrade op ons to Meditech, Epic or AllScripts.

Developed process by which IT, Facili es, Environmental Servicers, Food and Nutri on opera ons and projects were best aligned to organiza on goals financially and func onally. An example of this for IT would be allowing customers to select their own me for aged Personal & Confiden al 1 Page

Transforma onal Leadership Strategy Development, Planning & Execu on PMO, Program & Project Management Government & Healthcare Policy Stakeholder Rela ons/Nego a ons Pa ent, Physician & Customer Support Fiscal Accountability Regulatory Compliance Community Outreach equipment rou ne replacement so as to not disrupt their schedule and not waste me on a emp ng to use schedules and administra ve assistance to coordinate the deployment of new devices. VP/CHIEF INFORMATION OFFICER - Johnson County Community College (JCCC) 9/2015-11/2020 Responsible for 100 person staff suppor ng academic technology, administra ve compu ng, audio/visual services, security and distance learning

(on-line college) for main and 5 satellite facili es. IT supports approximately 22,000 students between credit and con nuing educa on programs in addi on to a very wide spectrum of educa onal programs. Programs range from IT cer fica ons in Network, Desktop, Game/Anima on Development, Graphic Design, all basic sciences/math, virtual learning labs, Dental Hygiene, Nursing and many more involving Voca onal Trades, Art and pre-engineering curriculum. I have been responsible for cost reduc ons, improved produc vity, and the transfer of another department into IT (ID Access Control for Keys, Badges, and all proximity based devices). Some of the specific accomplishments I have led to comple on is the implementa on of a full IT me tracking/ resource management system, a recons tuted enterprise governance process, installa on of fully digital security cameras for every entrance throughout the campus, development of a “state of the art” Collabora on Space as a showcase for new students, faculty and the community. I am currently leading a team to develop a NIST based security program including increased staffing, policy / procedure development and a Security Assessment / Remedia on Strategy. Support 40,000+ person popula on of students, faculty and staff. Key Results:

Dialogue with Faculty, Students and Staff regarding Phishing Campaigns; then capture, analyze, implement improved educa on programs.

A end Department Chair mee ngs, Faculty Associa on Mee ngs and Student Clubs (such as Computer Club) to gain insight into op onal methods to incorporate innova ve technology into Campus Life and supplement the Educa onal Pedagogy / Culture.

Developed a process by which IT opera ons and projects were best aligned to organiza on goals financially and func onally. An example of this would be allowing customers to select their own me for aged equipment rou ne replacement so as to not disrupt their schedule and not waste me on a emp ng to use schedules and administra ve assistance to coordinate the deployment of new devices.

Implemented full Marke ng Pla orm / Virtual Campus Tour to produce web analy cs, click stream, customer iden ty, social medial analysis, and many more features using a combina on of Google Analy cs and other Data Analy cs tools as well as email campaigns.

Deploying a Learning Informa cs (Big Data) system with SQL based pla orm and MS Business Intelligence / COGNOS to improve the student experience through the use of predic ve analy cs, alerts, and student profiles; assis ng student counselors and comple on rates.

Engaged en re IT director and managerial levels in Crucial Conversa ons training to improve team collabora on, accountability and conflict resolu on. As with healthcare, there are many cons tuencies that must collaborate well and that is not always seamless.

Daily dialogue with all Cabinet members in marke ng/social media, student success, student pathways, legal, con nuing educa on, Chief Academic Officer, VP’s of Instruc on / VP of Finance and President / Board of Trustees and Community / College Advisory Boards

Act as the Kansas Open Records Act (KORA) point of contact for the en re college handling public inquires to facilitate access to all open records, with the excep ons of personnel and/or a orney-client privileged informa on. Hospital Corpora on of America (HCA) 2010-2015

Nashville-based HCA is the na on's leading provider of healthcare services with 163 hospitals, 110 freestanding surgery centers in 20 states and England, 199K employee base with a compe ve $1.5 billion annual strategic facili es, services and technologies investment. CHIEF INFORMATION OFFICER, INFORMATION TECHNOLOGY & SERVICES (IT&S) ■ Capital Division ■ Richmond, VA Delivers compe ve advantage, technology-enabled, pa ent-centric business, clinical and facility solu ons to the Capital Division's 3K physicians and caregivers, 15 hospitals, 12 ambulatory surgery centers, 8 imaging centers and 4 freestanding emergency departments spanning four (4) states

(VA, NH, KY, IN). Capital, the third largest HCA division (15 total), employs 20K resources, has $2.69 billion in revenue and annually provides $166 million in charity to uninsured pa ents and pays $100 million in taxes. Accountable for all IT&S aspects including 33K mobile and desktop devices, Network Management, Applica ons, Security, 24x7x365 Service Desk, Physician Services, Diagnos c Imaging, Opera ons, Data Center Management and budgetary spend.

Key Results:

Decreased system down me and increased physician sa sfac on by implemen ng a physician office best prac ce model encompassing standard equipment, well-defined support processes and high performing support teams.

Reduced customer service line "speed to answer" 30% by op mizing opera onal efficiencies.

Recovered 20% of physician's system login me and enhanced physician experience by reducing click-through rate.

Saved $4 million by implemen ng a division-wide clinical imaging standard (standard vendors, so ware and hardware) plus nego a ng compe ve licensing agreements.

Contributed toward a 20% reduc on in personnel me required to plan freestanding emergency department implementa ons by shaping and adop ng accelerated planning best prac ces.

Closed organiza onal bench strength gaps by cra ing targeted professional development plans enabled through the 9-Box Performance Grid methodology.

TOM PAGANO Personal & Confiden al 2 Page

Received maximum dollar reimbursement by achieving Meaningful Use Stage 1 objec ves (reimbursement amount is HCA confiden al).

Advanced HCA's regional presence by providing technical exper se to build out: a $60 million, 300-bed hospital in Fredericksburg, VA; 4 free-standing emergency departments totaling $10 million; and cardiology and oncology mul -million dollar expansions.

Mi gated organiza onal risk by achieving 100% HIPAA informa on security and regulatory compliance over a 3-year period.

Enabled improved pa ent outcomes and lowered cost of care through Crimson Project (Physician Prac ce Profiling System) implementa on that introduced physician performance tracking features.

Strengthened informa on privacy and asset protec on by deploying: 1) MDM (Mobile Device Management) full encryp on, back up, remote device wipe and loca on detec on features; 2) USB (Universal Serial Bus) lockdown prohibi ng port usage without pre-approvals and permissions; and 3) HITECH/HIPAA Omnibus rule. Reports to VP of Field Opera ons & Division CFO. Leads 250-person, $50 million annual budget organiza on through 7 direct reports: Director of Opera ons, Director of Technical Services, Director of Informa on Security, Director of Applica on Support, Director of Clinical Imaging, Director of Finance, Director of PMO (Project Management Office). Alexander Open Systems (AOS) 2009-2010

Kansas-based AOS is a privately-held Midwest consulta ve technology organiza on with an 11-state presence. AOS, named as one of Kansas City's

"Top 10 Small Businesses of the Year" and winner of mul ple Cisco, Microso and EMC partner awards, specializes in architecture, network communica ons and collabora on, data centers and physical and data security. VICE PRESIDENT OF HEALTHCARE PRACTICE ■ Kansas City Metro Office ■ Kansas City, MO Led AOS' profitable Healthcare Prac ce, served as Microso, Cisco and EMC primary liaison, co-facilitated healthcare conferences partnering with HIMSS (Healthcare Informa on Management Systems Society), Polsinelli & Shughart law firm and Cisco technologies. Clients included St. Luke's Hospital, Carondelet Health, St. Joseph Hospital, North Kansas City Hospital, Emporia Healthcare System, Newton Hospital, Nebraska Medical Health System, Lawrence Memorial Hospital, plus mul ple 50-bed Cri cal Access Hospitals. Key Results:

Tripled healthcare client volume and increased prac ce revenue $8 million over 12-month period by:

Broadening strategic and tac cal technology-enabled product offerings as a result of forging a strategic partnership with Via Chris Health

(purchased by Ascension).

Managing performance as a result of developing a Microso SharePoint Center of Excellence equipped with dashboards and on-demand repor ng.

Growing the Sales Team's business development capabili es as a result of providing healthcare industry and strategic needs educa on and coaching to sales team members.

Reported to the CEO. Consulted with and indirectly led a 20-person Sales Team that included the VP of Sales and Director of Sales. Carondelet Health at Ascension Health Informa on Services (AHIS) 2007-2009 Kansas-based Carondelet Health, a 1,100+ person Informa on Technology organiza on and AHIS affiliate, provides high quality care through St. Joseph and St. Mary's Medical Centers. Earning the Magnet designa on from the American Nurses Creden aling Center, St. Joseph, serving the Kansas City metropolitan and suburban areas, provides a full suite of healthcare services including aggressive and profitable Home Health and Well Life Programs. St. Mary's, a non-profit servicing Blue Springs, Missouri, provides cardiovascular and birthing center services. VICE PRESIDENT/CHIEF INFORMATION OFFICER, INFORMATION TECHNOLOGY (IT) ■ Kansas City, MO Delivered compe ve advantage, technology-enabled, pa ent-centric business, clinical and facility solu ons to the two-facility, 425 bed acute care hospital system comprised of 3 long term care facili es, ambulatory surgery centers, laboratories, imaging centers, 20+ physician prac ces plus addi onal ventures represen ng 30 en es on the consolidated balance sheet. Accountable for all IT aspects including Telecommunica ons, Audio Visual Services, Web Development, Clinical Engineering IT Support, Computer Educa on and Clinical Informa cs and budgetary spend. Addi onally par cipated on the Missouri/Kansas Health Informa on Exchange Steering Commi ee. Key Results :

Enhanced customer service, reduced costs and enabled business and technology strategic goal alignment by decoupling from a defec ve CSC (Computer Services Corpora on) 10-year technology infrastructure outsourcing agreement then re-establishing a service-focused, cost effec ve in-house support organiza on.

Consolidated telemedicine ideas, prac ces and physician communi es and ins lled collabora ve thinking by leading an enterprise-wide Ascension Health Summit.

TOM PAGANO Personal & Confiden al 3 Page

Introduced a cohesive, transparent, results-driven project planning and delivery approach by building-out the project management server architecture to support a 20-hospital customer base.

Op mized project resource consump on by deploying a full-scale Resource Management System. Reported to CFO. Led 80-person (direct and indirect), $15 million annual budget organiza on through 5 direct reports: Director of Technical Services, Director of Project Management, Director of Applica on Support, Director of Biomedical Engineering, Director of Customer Support Desk. Truman Medical Centers (TMC) 2005-2007

TMC is a two-hospital, not-for-profit health system located in Kansas City, Missouri. TMC Hospital Hill and TMC Lakewood have earned top clinical quality ra ngs from the University HealthSystem Consor um (UHC), plus designa ons as "America's Best Hospitals" by U.S. News and World Report, a "Top 100 Hospital" by Solucient, a "Most Wired Hospital" by Hospitals and Health Networks and "Na onal Center of Excellence in Women's Health" by the Department of Health and Human Services. VICE PRESIDENT/CHIEF INFORMATION OFFICER, INFORMATION SERVICES & MEDICAL RECORDS (IS) ■ Kansas City, MO Delivered compe ve advantage, technology-enabled, pa ent-centric business, clinical and facility solu ons to the two-facility, 550-bed acute care hospital system comprised of mul ple remote laboratories and imaging centers, 33 specialty/subspecialty clinics, level one trauma emergency department, in pa ent/out-pa ent behavioral health services and an established University of Missouri, Kansas City, residency program. Accountable for all IS aspects including Telecommunica ons, Audio Visual Services, Web Development, Health Informa on Management, Computer Educa on and Clinical Informa cs.

Key Results :

Elevated the pa ent experience through mul ple Lean Six Sigma process and technology ini a ves including:

Stand up "Contact TMC" Call Center for pa ent registra on, scheduling, follow-up and referrals plus "Ask a Nurse" online service.

Reworking Academic Medical Center pa ent rounding to align with a more pa ent-friendly schedule.

Ins tu ng a Regional Transfer Center to seamlessly move pa ents between facili es.

Enac ng mul -track, triaged-focused emergency departments to direct the pa ent to the appropriate physician, increasing throughput by 30%.

Establishing a Dietary Ordering System to cater to the health-related food and beverage needs of pa ents and their families.

Expanded TMC capabili es by providing technical exper se to build out: a $30 million, level 1 trauma emergency department; the $90 million Lakewood Medical Center; a physician educa on center in a joint venture with Children's Mercy Hospital; and a mobile mammography unit and cardiovascular service line aiding the under-served Kansas City community.

Streamlined administra on, reduced costs and enhanced pa ent safety by implemen ng the Cerner System in 33 out-pa ent clinics.

Saved $175K per annum and increased service quality by engaging Cerner Corpora on Applica on Support Services.

Launched produc vity-enhancing robo c solu on at Walgreens Pharmacy within TMC's Behavioral Health Hospital, issuing over 600 prescrip ons per day, including electronic transmissions, to the behavioral health popula on.

Facilitated Academic Medical Center research efforts by pursuing innova ve pilots, building a data warehouse that supported enhanced image viewing and protec ng global ins tu on accessible research through system security measures. Reported to the CEO. Led 200-person, $22 million annual budget organiza on through 5 direct reports: Director of Technical Services, Director of Applica on Services, Director of Biomedical Engineering, Director of Health Informa on Management (Medical Records), Director of Projects. TOM PAGANO Personal & Confiden al 4 Page

VP/CIO, INFORMATION SERVICES & MEDICAL RECORDS ■ Lawrence Memorial Hospital ■ Lawrence, KS LECTURER & ADJUNCT PROFESSOR ■ University of Kansas - Graduate School of Business ■ Lawrence, KS LECTURER ■ Johnson County Community College – Credit Programs and Con nuing Educa on ■ Overland Park, KS 1998-2005

2000-2002

2016-2018

EDUCATION & CREDENTIALS

Master of Science, Public Administra on / Informa on Systems, Carnegie Mellon University (1989) Bachelor of Administra on, Economics / Computer Science, University of Pi sburgh (1983) Company-Sponsored Educa on & Training:

PROFESSIONAL CERTIFICATIONS

Network Plus (CompTIA N+ Cer fica on, License # 10383722, March 2002) A+ Cer fica on – Parts I & II (CompTIA A+ Cer fica on, License # 10383722, September 2001) Cer fied Professional in Healthcare Informa on and Management Systems – CPHIMS (Licensed 2003) Cer fied Compu ng Professional, Ins tute for Cer fica on of Compu ng Professionals – ICCP (License # 040125, various years) Securi es and Exchange Licenses Series 6, 7, 63

PROFESSIONAL AFFILIATIONS

CHIME CIO StateNet Pa ent Data Matching Commi ee, Par cipant (Current) Virginia Commonwealth University (VCU), Department of Informa on Systems, Advisory Board Member (2011-Current) Na onal and State Healthcare Informa on Management Systems Society (HIMSS), Board Member (1998-Current) Virginia HIMSS Chapter, Member (Current)

Kansas Hospital Associa on, Finance Technical Advisory Group and Data Task Force, Member Veterans Health Administra on (VHA) Benchmarking Project, Member (2002-Current) Kansas City Area HIMSS, Member (Current)

VOLUNTEER CONTRIBUTIONS

Psychiatric Rehabilita on Services (PRS) Fundraisers (2013) Susan G. Komen “For the Cure” Events (1998-Current) TOM PAGANO Personal & Confiden al 5 Page

True Colors

Myers Briggs

StrengthsFinder

Crucial Conversa ons

Emo onal Intelligence I & II

Five Dysfunc ons of a Team

Studer Group Rounding for Success

Cisco Network & Telephony Architecture

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