Branch Manager Personal Banker

Kelley Ferris

**** * ***** **. **********, KS ***14 785-***-**** ********@****.****.***

Objective

Personal Banker with 5 years' experience. History of being an effective team member with full understanding of the underwriting process and team needs. Goal-oriented individual with a pleasant personality and a tenacity that knows no restrictions. A multitasking Personal Banker considered highly ambitious, driven to meet or exceed monthly quotas and capable of maximizing brand awareness. Well-versed in using Excel to create and update tracking spreadsheets.

Education

•Fort Hays State University, Hays, KS

•BBA 2020

•Management Operations

•Allen County Community College, Iola, KS

•Associate of Science 2017

Experience

September 2015 - current

Assistant Branch Manager Envista Credit Union Topeka, KS

Answer telephone inquiries on banking products including checking, savings, loans and lines of credit.

Rapidly and efficiently prepared customer and ATM cash and change orders.

Maintained friendly and professional customer interactions.

Executed wire transfers, stop payments and account transfers.

Pulled daily branch ATM reports.

Processed monthly drawer audits with a zero error rate.

Handled various accounting transactions.

Advised clients on mortgage, educational and personal loans.

Organized, stocked and maintained the teller window area.

Collected member loan payments.

Responded to customer requests via telephone and email.

Entered details such as payments, account information and call logs into the computer system.

Performed initial client assessment and analysis to begin research process.

Manage a staff of a minimum of 9 employees

November 2014 – September 2015

Head Bank Teller Fidelity State Bank Topeka, KS

Sold cashier's checks and money orders.

Rapidly and efficiently prepared customer and ATM cash and change orders.

Maintained friendly and professional customer interactions.

Executed wire transfers, stop payments and account transfers.

Pulled daily branch ATM reports.

Processed quarterly Vault and ATM audits with a zero error rate.

Handled various accounting transactions.

Organized, stocked and maintained the teller window area.

Collected member loan payments.

Awards & Acknowledgements

•Cumulative GPA of 3.75

•Dean’s List 3 years and counting

•Completed training to receive my NMLS

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