Resume

Cheryl D. Gerling

509-***-****

Employment Summary

A real “people person"! Very friendly, outgoing and ambitious person that interacts extremely well with the public and all levels of an organization. Very “upbeat" person that loves to work with people.

Career consists of extensive experience gained by employment in a variety of Positions including in the Health industry, Real Estate, Counter Agent and Supervisor/Trainer in the airlines industry, Inside Sales and Inventory Control Clerk in the paper manufacturing industry and miscellaneous others. Also founded and operated a small part-time business. All with focus on providing excellent customer service and satisfying customer needs wherever possible.

Work Experience

10/18 – 09/19 Admin Assistant

Marimn Health

Scheduled appointments, operated multi-line phone system and directed calls to the appropriate departments, arranged patient transportation, maintained patient history charts, filed records and conducted many other administrative tasks. Also, developed a special Excel project at request of an RN responsible for tracking and reporting a variety of health issues in the community.

03/07 – 11/13 Real Estate Agent

Desert Gold Realty

As a licensed Real Estate agent, affected a variety of contracts for listing and sales of properties, many of which were in foreclosure. Interacted with clients throughout the sales process until sales were final and documents were legally recorded. Worked closely with other agents to explain and interpret contracts. While establishing a new agency, performed administrative functions, assisted with setup of office files, folders, and flyers, etc. Assisted with logistics of equipment and people. Required continuous education to keep abreast of new laws and contract requirements. Worked at multiple agencies prior, gaining valuable experience and developed lasting relationships with clients and other agents. 01/02 – 08/03 Customer Service / Sales

Unisource & WC Paper

Provided sales and processed customer orders for multiple types of paper. Assisted customers with defining their requirements and maintaining the proper warehouse stock. Resolved scheduling and other issues from customers and outside sales. Assisted Outside Sales department whenever possible.

07/88 – 12/01 Simpson Paper Co.

Employed in Inventory Control department processing and verifying sales orders for accuracy. Due to my effort to excel, promoted to Customer Service/Inside Sales after only 10 months on the job. Only employee in the Company ever to be promoted from Inventory Control to Inside Sales!

As a Customer Service/Inside Sales representative, was responsible for interacting with customers to satisfy their needs. Required determining where paper should be shipped from, based on an analysis of stock on hand and manufacturing schedules, as well as current shipping schedules and prices. Based on my performance, was also selected from all the department representatives to provide “preferred service” to several of the ‘select' customers.

03/85 – 05/88 Customer Service/Trainer

America West Airlines

Offering a background of a seasoned Travel Agent, was employed as a Customer Service Representative working as Counter Agent and cross-trained on ramp operations. Served as a trainer to train coworkers on all the tasks required. Was responsible for meeting on-time flight schedules and resolving any customer issues during my shift. Designated as a backup supervisor and assisted and served as such whenever there was a need. Education and Training

Spokane Falls Community College

General Business / Accounting

Coursework (1 yr)

Classroom and OJT training…

Simpson Paper Co.

Customer Service Techniques Inside Sales

Art of Cold Calling. Maintaining & Scheduling Inventories Dealing with Adverse Customers Interacting with Clients Microsoft products & several in-house computer systems Travel Agency training (Multiple computer systems) American (SABRE) & Continental Airlines (APOLLO) computer systems Ticket Counter Agent

Cross Training for Agents

Basics of Training Employees

Contact this candidate