Business analyst

NIVEDITHA RAO(BSA)

Toronto (GTA), ON +1-647-***-**** **.*********.***@*****.***

Experienced Sr. BSA (Business system Analyst) with 5+ years of experience having an Agile mindset and domain knowledge in Insurance, Telecom, Retail and Banking. A result-focused expert with communication, analytical, techno-functional business understanding, managerial and Testing (STLC) skills resulting in great results and excelled in web, desktop, mobile, POS app projects on iOS, Android and Windows platforms

●Service Request, Incident, Problem, and Change management

●JIRA, Confluence, SharePoint, Smartsheet, HP ALM

●Integration using REST and SOAP APIs

●Microsoft Office Excel, Word, PowerPoint, etc.

●Google Analytics

●MS Visio and UML – Process and Data Flow Modeling

●SDLC - AGILE (Scrum, Kanban, Xtreme Programming) and Waterfall

●Process improvement – As Is and To Be

●STLC and Defect management life cycle

●Smartsheet, Gantt chart, Burn Down Chart, reporting

●RFP, BRD, SOW, FRS, RTM, RACI, etc. documents

●Stakeholder’s coordination and relationship

Experience and Capabilities – A Highlight

●Accumulated Requirement using various elicitation techniques, analyzing, defining user stories and acceptance criteria, functional documentation, process flow diagrams (UML), UI designs, requirement sign-off, walk-throughs for Dev and QA team, unit testing, demo sessions, test data preparation as well as driving user acceptance testing (UAT/ BAT)

●Experience working as a Scrum Master in an Agile environment using Agile principles and practices, facilitating and taking part in sprint preparations, retrospectives, and continuous improvement through sharing lessons learned

●Effectively refined and maintained product backlog with Product owner and prioritized features as per product owner and stakeholders.

●Worked closely with Business Users, Stakeholders, solution architects, Vendors, Testers and Developers.

●Assisted QA team in unit testing and also during SIT, helped prepare users for STLC, UAT and Defect Management.

●Proficient in Analyzing, Mathematical, Budget designing and forecasting.

●Ability to analyze worldwide parameters and complicated estimations.

●Always enthusiastic to learn and constantly adapt to new technologies; Excellent communication skills, Leadership and detail-oriented skills, along with exceptional troubleshooting skills.

Work Experience

TD Bank Nov 2019 - Present

Role: Sr. Business Systems Analyst TD Insurance

●Effectively made a dashboard to boost performance significantly

●Using Kanban along with approved acceptance criteria made up 18 -20 user stories monthly.

●Numerous functional documents were developed using MS Excel, Word, PowerPoint, Visio, etc.

●Designed and Modeled process flow diagrams using UML for establishing business solutions for business stakeholders.

● Illustrated effective interpersonal and communication skills during demo sessions with end clients.

● Practiced testing for all user stories, made test data for UAT users, and carried out UAT cycle until waived off, giving a great exposure to functional testing.

●Associated with Stakeholders and product owner for product backlog grooming and user story prioritization for each sprint.

●Expelled defects and trained scrum team to cross functionality, self-organizing, transformation and adoption of a mature Agile delivery across all products and encouraged constant feedback.

●Delegated work and tracked progress on assignments to offshore team and assisted them with all business queries

Walmart Canada Nov 2018- Oct 2019

Role: Business Analyst

●Used Various Methods of Project Management to handle process improvement projects throughout the project life cycle.

●Involved stakeholder and managed his involvement in the project and documents as required.

●Involved in analysis and defining the definition of efficient, cost efficient solutions that helped customer process, business products and functional requirements.

●Guided in reducing the turnabout time in between the initial request and delivery.

●Efficiently improved existing business process to deliver prominent results.

●Reporting on enhancement requests and development efforts to senior management so they know when new features and updates will be released

●In some cases, I acted as a project lead and supported the project manager to ensure the project remained on schedule and scope did not creep.

●Monitoring and developing artifacts in accordance with the project plan and timelines in consultation with the project team and the Steering Committee.

●Worked on developing project plans, workflow breakdown structures (WBS), and baseline data for specific project requirements.

●Compared both current state of affairs (As Is) and formulated Future State (To Be) and studied the gap analysis

Bell Canada Sep 2017 - Oct 2018

Role: Business Analyst

●Captured requirements for T-mobile billing enhancements and performed source to target data mapping for T-Mobile billing ODS.

●Business Requirements Documents (BRDs) have been written to accurately record and reflect the business activity process descriptions.

●Test plans and test scenarios have been created as per business needs.

●Third party applications are taken care using JAD sessions and vendor meetings.

●Enterprise-wide integration analysis has been carried out for business application while delivering both customized and new enhancements.

●Developed daily requirement reports to reduce work redundancy.

●Developed technical specifications by converting business requirements using Rational UML.

●To categorize and highlight potential risks, participated in the creation and management of a risk register.

●Using workshops and walkthrough sessions, gathered and verified requirements from business process owners, SME (Subject Matter Experts), and Security Audit teams.

●Created requirement specifications documentation using JIRA/HP-ALM and captured activity and use case diagrams using confluence.

●Worked directly with the project managers and internal security team to ensure that requirements and defect reports were clearly communicated

●Resolved several issues by connecting with other teams via JAD, walkthroughs, teleconferences, meetings, etc.

●Ensured that test scripts matched the scenario description and were executed properly

●Served as an advisor in development projects involving areas of business and systems use.

●The creation of an AS IS and a TO BE state in order to help analyze impacts and to do preliminary analysis

●Performed research, analysis, and recommendations to assist account managers and business users in making decisions.

●Produced a daily matrix report on basis of application usage.

Manulife Canada Sep 2016 - Aug 2017

Role: Business Analyst

●Information was gathered and stakeholder requirements identified using appropriate elicitation techniques

●Provided project assessment and coordination for successful project implementation, working with the Project Management Office and Business Development Division.

●To support business goals and objectives, established business processes for generating relevant and meaningful data analysis

●Business Architecture - Contribute input to the development and modification of systems required to meet customer requirements and support the changes by creating business specifications.

●Project Coordination - Partnering with Development Leads to identify opportunities for better

collaboration and process enhancement

●Worked directly with product owners and stakeholders to elicit responses on customer satisfaction items, post-launch issues, and change requests.

●Redesign meetings in order to arrive at decisions by organizing and leading work process reviews

●Identify, analyze, and resolve issues identified in user acceptance testing

●Documentation of any system problems, as well as communication of these issues with relevant parties to propose corrective measures and follow-up

●Create process maps and workflows based on analysis of data and analysis of business processes

Academics

Bachelor of Technology in Electronic and Communication Engineering. (2016)

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