Holdco Customer Service

SAMARIE A. SANTOS ZAMORA

Carretera ***, KM *.*, Bo. Ceiba Sur, Juncos, PR 00777 939-***-**** *******.*******@***.*** PROFESSIONAL SUMMARY

Business administration professional with experience managing customer service, controlling information systems, assisting in business inquiries, and fulfilling metrics and goals. Possess a B.B.A. in International Commerce. Performance oriented with exceptional analytical thinking, leadership and strong business ethic. EDUCATION

GPA: 3.16 Bachelor of Business Administration

University of Puerto Rico - Humacao

Major in International Commerce (3.54 MPA)

Graduated in May 2021

WORK EXPERIENCE

2021 - present Call Agent

MCS Puerto Rico Call Center – Juncos, PR

• Provided customers with the organization’s service and product information

• Processed forms, orders, and applications requested by the customers

• Technical expert with IT softwares such as Elysium, Dr. House, and 3CX

• Oversight client electronic records, benefits and medical evaluations

• Managed the data-entry and written notes of client profiles

• Exceeded 80+ daily goal of calls, and customer overall satisfaction levels 2020 Cash Register Associate

Party City Holdco, Inc. – Caguas, PR

• Handled over $100 daily of petty cash

• Knowledgeable of data-entry codes and front-end operational procedures

• Maintained a speedy service and leveraged customer service friendliness

• Supported the stockroom team and store internet sales

• Assisted in store inventory and overstock processes

• Designated to lead the customer service recovery at closing shifts 2018 Sales Associate

LOFT Stores – San Juan, PR

• Guided merchandising standards and new trends

• Supported fitting rooms service, salesfloor recovery and loss prevention

• Recognized as a Top Seller with over $5,000 and highest credit card applications SKILLS AND ABILITIES

• Bilingual in English (expert) and Spanish (native)

• Strong business ethic, analytical thinking, and problem-solving

• Exceptional adaptability, customer service and data-entry

• Extensive interpersonal skills, written and verbal communication

• Excellent leadership, organization, punctuality and teamwork

• Detail oriented in administrative procedures and goal accomplishment

• Proficient in MS Office Word, PowerPoint, Outlook, Teams and Excel PROFESSIONAL ORGANIZATIONS

2018 - 2021 College Student Association of International Commerce (AUECI)

• Participated in professional conferences, seminars and workshops

• Developed an innovative business knowledge in entrepreneurial topics

• Received relevant career development opportunities

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