Medical Scheduler Desk Assistant
Resume:
Angela Jones-McNeill
Eagan, Minnesota 55123
Cell 612-***-****
adnuas@r.postjobfree.com
Summary of Qualifications
Experienced and Compassionate Medical and Dental Appointment Scheduler. Strong knowledge in Patient Registration, Charge Posting, End of Day Closing, Insurance verification, Scheduling of multiple Complex Appointments. Knowledgeable of EMR, Medical Terminology, Insurance Verification, Accounts Receivable, Submission of Claims, Organized, Keen Eye for Details, Proficient in Epic, All Script PM, IDX, Cerner, Dentrix, Outlook, MS Word and Excel.
Professional Experience
Healthcare Support Staffing Apple Valley, MN 02/2020-03/2020
Hanger Orthopedic
Medical Receptionist
Greeted patients checking for appointments
Scheduled patients for urgent appointments and follow-ups
Assisted incoming calls from patients and transfer per request
Monitored schedules for changes and update changes as needed
Call insurance companies for a break down of coverage
Open Cities Health-Medix Staffing St. Paul, MN 02/2019-05/2019
Medical Scheduler
Checked-in patients using Dentrix for dental appointment
Utilized All-Scripts to schedule appointment
Called patients to confirm future appointments with a possible reschedule and cancellation
Collected copayment from patients
Assisted patients with a financial agreement needed
HCMC/Equity Staffing Minneapolis, MN 04/2018-07/2018
Medical Receptionist
Checked patients in upon arrival, gave directions to location of appointment
Accepted co-payment from patients
Posted payments and Verified insurance coverage
Ran batch and closed out drawers
Affordable Dentures & Implants West St Paul, MN 06/2017-04/2018
Front Desk Assistant
Scheduled, rescheduled and cancelled appointments from patients
Made payment agreements with patients receiving services
Received cash payments daily, Post to accounts, Entered treatment codes
Ran End of day transactions, End of month transactions
Ran audit trails monthly and Aging reports closing of business day
Reconcile accounts with delinquent balances
Home Base Business Eagan, MN 12/2016-06/2017
Personal Care Attendant (Volunteer Home Service)
Contacted insurance companies to resolve billing issues
Escorted patients to physician appointments and consult regarding progress
Administered medications daily in a timely manner
Took vitals and record for future return visits
University of Minnesota Endoscopy Minneapolis, MN 12/2015-03/2016
Medical Receptionist
Gave updates to families when medical procedures were completed
Escorted patient’s family to the recovery area
Verified demographic information placed wrist band on patient
Prepared medical documents to be scanned in the EHR
Scheduled follow-up visits, tidy and cleaned waiting room daily
Minneapolis VA Medical Minneapolis, MN 07/2012-09/2015
Medical Appointment Scheduler
Generated future appointment letters and mailed out to patients
Preregistered all patients upon checking in for a scheduled appointment
Consulted with nursing for emergent appointments and overbooks needed
Placed patients on the Recall list for needed appointment
Scheduled multiple appointments and coordinate with other pending appointments
Checked consults for accuracy of future appointments made
Regions Hospital St Paul, MN 01/2012-07/2012
Radiology Scheduler
Scheduled radiology procedures
Assisted radiologist when needed
Transferred phone calls through out radiology modalities
Managed phones at front desk
Registered patients for Urgent Care
U of M Center for Bleeding & Clotting Minneapolis, MN 09/2011-12/2011
Medical Receptionist
Scheduled labs prior to patient appointments
Distributed and sort incoming mail
Pulled charts for patients coming to clinic
Scheduled future appointments
Minneapolis VA Medical Center Minneapolis, MN 07/2010-04/2011
Nex-Pro Staffing Agency
Medical Support Assistant
Preregistered and checked in patients upon arrival of appointment
Checked insurance for accuracy or scan insurance cards for updated information
Ran route slips, labels and clinic list with chart prep for physician
Consulted with nursing for emergent appointments and overbooks needed
Scheduled multiple appointments and coordinate with other pending appointments
Filled in at other Specialty Clinics when short staffed Dermatology, Audiology, &Eye
US Oncology Hematology Minneapolis, MN 05/2009-09/2009
Senior Scheduler
Scheduled chemotherapy, PET CT, body scans, bone density, laboratory test ordered by physicians
Resolved appointments sent via Iknow Med software from nursing staff
Tracked and monitored physician schedules due to appointments changes
Handled incoming calls from patients to confirm or change their appointments
Gillette Children’s Specialty Hospital Saint Paul, MN 06/2006-11/2008
New Patient Coordinator/Scheduler
Scheduled multiple appointments and assigned medical record numbers
Accurately completed new patient intake with families via phone
Made reservations with interpreters to assist with patient appointments
Scheduled diagnostic testing for neurology appointments
Office Team-Staffing Agency St Paul, MN 03/2006-06/2006
Associated Health Services
Receptionist
Answered and routed incoming telephone calls for staff of thirty
Balanced credit card payments and daily deposits
Posted payments to accounts of payments received
Focused and delivered positive customer service
Office Team-Staffing Agency St Paul, MN 12/2005-03/2006
Health East Hospital
Mammography Scheduler
Scheduled appointments
Faxed physician orders for procedures
Verified patient information for insurance coverage
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