LEVENTE KELEMEN

**** ********** *****,*********, ******* 32935 +017********* adnuaq@r.postjobfree.com

Education

**** - **** -********'S DEGREE IN ECONOMIC MANAGEMENT, LICENSED, BUCHAREST,

SPIRU HARET UNIVERSITY ROMANIA

Skills & Abilities

Experienced F&B Professional, bringing enthusiasm, dedication and an exceptional work ethic. Trained in customer service with knowledge of International, (French, Italian, Hungarian, and Mediterranean and Thai cuisine, Seafood). High energy and outgoing with a dedication to positive guest relations. High volume dining, customer service and cash handling background.

Detail oriented, Work well under pressure, Exceptional interpersonal skills, P&L Management, Master of sales techniques, upbeat, friendly and positive, highly responsible and reliable, Food safety understanding, Strong Wine Knowledge(passionate), Trained in liquor, wine and food service.

Experience

ASSISTANT F&B MANAGER SONESTA HOTEL, FORT LAUDERDALE, FEB 2020-APR 2020

Train the staff to maintain consistency in food and beverage service, Upselling, safety procedures, proper food handling, cleanliness of FOH and BOH.

Helping Maintain projected costs and labor during scheduled shifts. Managing through “hands on” supervising in the restaurant. Helping enforce applicable liquor laws and responsible alcohol service guidelines.

Checking guest satisfaction, resolving issues

RESTAURANT MANAGER IBIS STYLES HOTEL, ARAD, ROMANIA/ SEPT 2017-2020

SOFT/GRAND OPENING

Train new waiters and floor staff on guest service expectations, safety procedures, proper food handling and restaurant protocols. Monitor dining room to ensure optimal guest experiences. Work with individual servers to improve performance. Answer customer inquiries and resolve issues promptly. Schedule wait and floor staff, approve time of and rework loads as needed

FINE DININNG SUPERVISOR - FAIRMONT HOTEL, SOUTHAMPTON, BERMUDA ISLAND / FEB 2017-SEPT 2017

Ensured restaurant FOH and BOH area is fully prepared, cleaned, and organized for daily operations. Delivered exceptional, friendly and fast service. Answered questions about menu selections and made recommendations when requested. Accurately recorded orders and partnered with team members to serve food and beverages the exceeded guests’ expectations

OUTLETS MANAGER SHERATON HOTEL, SHARJAH, UAE/AUG 2015-IAN 2017

SOFT OPENING

Creating Service Operation Procedures for a Seafood, All Day Dining, Pool Bar and Seaside Restaurant and trainings plans. Ensured restaurant is fully prepared, cleaned, and organized for daily operations. Training and supervising food and beverage service staff. Assigned and coordinated work of employees. Ensured sanitary standards for FOH and BOH area conform HACCP standards.

RESTAURANT MANAGER HOTEL DANUBIUS, SOVATA, ROMANIA/IAN 2014-MAY2015

SOFT OPENING-GRAND OPENING

Pre-Grand Opening. Supervise and coordinates activities of dining room employees engaged in providing courteous and rapid service to all meals guiding by SOP’s. Managing daily restaurant operations. Greets guests and escorts them to tables. Schedules dining reservations. Adjusts complaints regarding food or service. Hires and trains dining-room employees. Notifies payroll department regarding work schedules and time records. Assisting in creating new menus. Planning and execute details for banquets.

F&B OPERATION EXECUTIVE/VIDA HOTEL, DUBAI, UAE/FEB 2013-SEPT 2013

SOFT OPENING -GRAND OPENING

Ensured restaurant is fully prepared, cleaned, and organized for daily operations. Maintained administrative functions - inventory, employee attendance and counseling. Created restaurant procedures for manuals, Train, assign tasks, prepare schedules, cut liabilities, update and file paperwork, analyze financial documents, understand transaction related reports, and reconcile discrepancies. Take thorough inventory and verify assets on hand to complete an accurate order. Evaluate summarized reports for financial accounting statements at the end of a 24-hour financial period. Communicate with a large diverse staff

HOSPITALITY MANAGEMENT/INTERNSHIP, BILTMORE COMPANY, ASHEVILLE, NC/MAR 2011-FEB 2012

As an intern at The Biltmore Company, I had the opportunity to understand the company's mission, vision and philosophy. Gain an understanding of the services and products. what this property is offering and I managed to comprehend the company's structure and the way it is managed.

During this internship, I have developed excellent customer service and communication skills, and as well, basic accounting skills. I was also instructed in Service Standards for operations, ordering procedures, Inventory control skills Organization and coordination with other key departments including stewarding, culinary and purchasing. -Develops and manages all financial, employee’s engagement and guest satisfaction plans and actions for Food and Beverage Departments. -Maintain a positive cost management index for kitchen and Restaurant Management. -Supervise and manage daily operations and utilize interpersonal and communications skills to lead, encourage and motivate the employees for continuous improvement.

WAITER/THE RITZ CARLTON GOLF CLUB&SPA, JUPITER, FLORIDA/OCT 2006-IUN 2008

5 DIAMOND FINE DINING

Understand the Company standards and following the service operation procedures. Greeting guests and provided quality customer service in fast-paced environment. Answered phones and recorded orders. Communicate with staffs and customers to ensure satisfied service. Maintained a safe and clean food environment. Built relationships with customers to increase likelihood of repeat business

Provided guests with an exceptional dining experience and quality service. Assisted manager with making plans for banquets for weddings, corporate events and parties. Answered customers' questions on menu items, ingredients and differences between dishes. Catered events at customers' houses. Served food, attended to guests and broke down event at the end of the evening.

LANGUAGES

English -Advanced, English language evaluation Biltmore Asheville, NC,

English language evaluation Ritz Carlton, Jupiter, FL

Hungarian - Advanced, Romanian - Advanced, Italian - Beginner

CERTIFICATES

Dubai Municipality Hygiene Roles period May 2013 - May 2013 (International Certificate)

PIC- Person in Charge certificate

2013-Training Course-Trainer (International Certificate) period Mar 2013 - Jun 2013

2012-Qualification Course (6 months) Tourist Board Manager period Jan 2012 - Jul 2012

2001-The Qualification and Requalification Center(9Months) Odorheiu Secuiesc period Jan 2001 - Sep 2001

Logicont Budapest (6 Months)1993 Computer Operator Marketing period Feb 1993 - Oct 1993

REFERENCES

Cameron Hall-Assistant Restaurant Manager-Fairmont Southampton, Bermuda

Ciprian Niculescu-Executive Chef, Ramada Plaza Craiova

Dragos Paraschivescu- HR Manager,Vida Hotel Dubai

Bryan McIntosh -Cedrick’s Tavern Restaurant Manager, Biltmore Company

Contact this candidate