Xiao Jing Liu (Katie)

Queens, NY,

(C) 347-***-**** (E) adnu9y@r.postjobfree.com

Education and Training

John Jay College of Criminal Justice of The City University of New York New York,

NY

Bachelor of Science: Financial Forensics and Fraud Investigation

GPA: 3.3

Experience

10/2020 – Current

12/2016 – 3/2020

Bank of America Clifton Park, NY

Relationship Banker

Customized products to fit clients’ needs and financial goals by opening and maintaining deposit accounts and submitting credit card applications.

Assisted clients with cash and check transactions, wire transfers, and deposit account maintenance.

Worked closely with other office members to achieve individual and team sales goals by identifying opportunities new investments, retirement plans, and home lending.

Supported the Call Center team in assisting with deposit department effected by the Covid pandemic on Tuesdays and Wednesdays

Starbucks New York, NY

Barista Shift Supervisor

Handled cash and card transactions daily with accuracy and efficiency.

Supervised team members, maintaining positive and productive atmosphere to enhance employee experience.

Identified, investigated and corrected operational issues such as inventory waste or theft to keep business operating at optimal levels.

Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.

10/2018 - 12/2019

Best Buy Co Inc. New York, NY

Home Theater Sales Consultant

Demonstrated products to customers, discussed features and redirected objections to capture sales.

Met or exceeded upselling, donation and credit card sign-up targets on consistent basis by leveraging excellent communication and interpersonal strengths.

Improved profit margins by streamlining operations and workflow and negotiating competitive vendor contracts.

Improved customer satisfaction by finding creative solutions to problems.

Skills

Food safety understanding

Business operations

Inventory management

Customer service

Communications

Problem resolution

Team building

MS Office

Bilingual Chinese (Mandarin) and English

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