Erica Wood
Middletown, De *9709
adnu9t@r.postjobfree.com
PROFILE:
A friendly, upbeat, great at multi-tasking, and caring individual with a passion for helping others. Administratively sound team player who is eager and quick to learn new skills.
EDUCATION
Hodgson Vo-tech
SKILLS:
Knowledge using Microsoft word, power point, outlook, publisher and excel
Data Entry
Strong general computer skills
Answering phone calls and directing them as needed
Professionally making outbound calls to customer and clients
Taking detailed messages and delivering them to necessary personnel
Using fax machine, copiers, and scanners
Filing information on computers as well as hard copy documents
Able to handle multiple tasks at the same time
Super quick learner and easy to train new skills to
Paying attention to detail
Dependable, reliable, and always able to be counted on
Self-motivated to get the job done
Good time management
Friendly, up-beat, with positive attitude no matter what I’m really feeling
Love and willing to learn new things
Being flexible and adaptable to new situations
Work effectively in team environment or independently
Love helping others any way I can
Able to work under pressure to meet strict deadlines
Excellent at keeping everything organized
Skilled and accurate typing
Great communication and listening skills
Great at following directions
Show professionalism at all times
Experience:
Citi Bank
2021-present (Temporary Contract)
Lockbox Associate/Data Entry
Application Processing
Data Entry
Chick-Fil-A
2019-2020 (laid off due to covid)
Team Member
Customer service
Multitasking
Cash register responsibilities
Keeping work area clean and organized
Always being happy and cheerful
Dover Downs Hotel and Casino
2016- 2019
Slot Ambassador
Paid out jackpots
Fix machine malfunctions
Accurately exchange cash
Provide customer service
Keep and maintain an accurate bank for exchanges
United States Postal Service
2014- 2016
PSE Clerk
Sort flats and letters
Give mail to carriers for distribution
Make outbound calls to customers about products and services
Answer inbound calls from customers
Help resolve any questions or concerns a customer has
Occasionally deliver mail
CVS, Milford, DE
2013- 2014
Pharmacy Technician
Provide exceptional customer service
Accurately filling and labeling medications
Accurate data entry of patient information
Run register
Inventory management
Verifying and updating insurance information
Answering multi-line phones
Implement HIPPA regulations
Homewatch Caregivers, Wilmington, DE
2013- 2014
CNA
Light house cleaning
Help clients with tasks they need help with
Keep client’s confidentiality
Provide companionship to clients
Aidell’s Sausage Company, Dover, DE
2012 - 2013
Product Demonstrator
Set up and take down work station
Prepare food observing all safety and health guidelines
Interact with customers in an effort to sell product
Have knowledge of product to increase sales
Meet or exceed set sales goals
Complete daily inventory
Entering data into an excel datdabase
J.C Penney, Newark, DE
2010-2012
Sales Associate
Operated cash register
Assisted customers with wants and needs
Processed returns
Dealt with difficult customers
Provide Customer Service
Sell clothing and accessories
GLS/ PolyOne, Middletown, DE
2005- 2006
Secretary/ Receptionist
Answering phone lines
Making outbound calls
Being professional and courteous on the phone
Being pleasant on the phone
Writing down messages
Sending and receiving faxes
Making copies of important documents
Scanning documents onto a computer
Sorting through mail
Filing documents after handling them