Marivic Hidalgo Singson

Corner ** New Orleans St. Barangay Pinagkaisahan, Cubao Quezon City

Kaunlaran- District 4, Metro Manila 1111

Email: adnu6j@r.postjobfree.com

Mobile: +63-092********

Objective

Willingness to offer excellent service and will do task devotedly. To apply all the knowledge and skills have learned; to enhance it for professional growth in order to extend service for the good of the company as well as to other people.

Key Skills

Proficiency in MS Office Applications ( MS Word, MS PPT, MS Excel)

Typing speed of 40 wpm

Excellent oral and written communication skills and customer handling service

Working knowledge of semiconductor inspection procedures, setting up and operating machine

Work Experiences

October 2020-July 2021

Sutherland Global Services

7F Harvester Corporate Center

Cubao,Quezon City Metro Manila 1109

Associate-CS Mobile

Medion

Key Responsibilities

Take inbound calls from customers such as payments,billing enquiries or account enquiries, requests for setting up new service or activation, plan enquiries and escalating the more complex ones to the correct department

Provide support and reassurance to customer and resolve any concerns

Perform ones tasks in accordance with company policies

May 2019- December 2019

VXI Global Holdings Inc.

1029 Epifanio de los Santos Ave,

Balintawak, Quezon City Metro Manila 1100

Sales Account Associate

(Billing Department or Sales Department)

AT&T ISM

Key Responsibilities

Maintain up-to-date knowledge about AT&T products and services

Respond to customer queries about AT&T services equipment, promotions and billings

Handle customer requests for payments, activations,upgrades,downgrades and other services

Handle large volume of customer calls efficiently

Enhance customer retention and satisfaction by providing outstanding and prompt customer services

Take customer calls and complete service orders

Understand customer needs and recommend appropriate products and rate plans

Develop innovative ways to sell AT&T products and services to customers

Address and resolve customer concerns promptly

June 2014- December 2014

I Connect Global Communications Inc.

Unit A&B 28F IBM Plaza, Eastwood City Cyberpark

E. Rodriguez Jr. Avenue Bagumbayan, Quezon City Metro Manila 1110

Outbound Customer Service Representative

(Autoship Department, Order Entry and Shipping Line Department)

Organo Gold Coffee Co.

Key Responsibilities

Seek out new clients and develop clientele by networking to find new customers and generate list of prospective clients

Maintains sense of urgency on customer issues

Explain features,advantages and disadvantages of various policies to promote sale of a product

Communicates customer issues and feedback through established channels

Practices diplomacy to enhance customer experience

Constantly seek ways of furthering knowledge and enhancing skills for improvement

Supports personal and team adherence to company policies, rules and regulations

Performs other related duties as may be assigned by immediate supervisor

March 2013- March 2014

Dell International Services, Philippines Inc.

2F 1800 Eastwood Avenue, Eastwood City

Cyberpark 188 E. Rodriguez Jr. Avenue

Bagumbayan Quezon City Metro Manila 1110

Healthcare and Insurance Ops. Sr. Rep. /Outbound Customer Service Representative (Billing Department)

Athenahealth Co.

Key Responsibilities:

Contact insurance companies by phone on behalf of hospitals/clinics/providers checking for medical bills

Leads generation calling

Follow up on initial contacts regarding every patient’s account

Obtain customer service representative information on every follow up

Respond to questions

Update patient’s information

Complete records of telephonic interactions and accounts

Meeting daily targets

Escalates other concerns or issues to Team Leaders or Supervisors if required

Document all call information according to standard operating procedures

October 2009 – October 2010

PVR Foods Pte. Ltd

100 #01-01 Syed Alwi Road, Singapore 207677

Service Staff

Key Responsibilities:

Responsible for the receiving and seating of guests in a manner that assures prompt service and guest satisfaction

Take down orders, take customers take-out orders in person or over the phone as well as take down reservations

Schedules dining reservations and arranges parties or special services for diners

Assist in preparation for operational hours and table set up

Deals with customer complaints and inquiries in person or over the phone

Liaise between the diners and other members of the staff to ensure the customer receives satisfying service

Help conduct cashiering and cleaning the restaurant

January 2006 – August 2007

GTM Corporation

No.17-1 Tatung Rd. Feng Shan Village, Hukuo Hsiang

Hsinchu County, Taiwan R.O.C

Integrated Chips Inspector cum Line Leader

Key Responsibilities:

Inspects IC’s for defects such as empty pockets, double markings, no markings, lead high, lead deform and bad scratches

Assists individual co-workers inspection procedure problems and supervise the whole inspection department

Records the results of inspections, compute the percentage of defects and other statistical measures

Keeping and recording all inventory items on an up to date basis

June 2000 – June 2003

TXC Corporation

No.4 Kung Yeh 6th Rd. Pingcheng Industrial District Pingcheng City

Taoyuan Hsien, Taiwan R.O.C

Taping Machine Operator cum Integrated Chips Inspector

Key Responsibilities:

Removes finished taped IC’s from machines and inspects for defects such as bad marks, broken blanks, no markings, double markings and empty pockets

Record production information such as production levels, machine downtime and defects

Submit all required paper works in an accurate and timely manner to line leader or supervisor

Keeping and recording all inventory items on an up to date basis

Education

Tertiary

1996 – 2000

Bachelor of Science in Computer Science

Lorma Colleges

San Fernando City, La Union

Secondary

1992 – 1996

Christ the King Colleges

San Fernando City, La Union

Primary

1986 – 1992

Christ the King Colleges

San Fernando City, La Union

Personal Data

Birthdate August 10, 1979

Age 41

Religion Roman Catholic

Nationality Filipino

Civil Status Single

Languages English, Filipino, Mandarin

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